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Sacramento Chrysler Dodge Jeep Ram
Sacramento, CA
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I brought in a Ram Promaster 3500 to have an engine installed. I wanted the expertise of a Ram Service Department to do the work. It was expensive, but I thought it would be worth it. Well, they ins installed. I wanted the expertise of a Ram Service Department to do the work. It was expensive, but I thought it would be worth it. Well, they installed the engine and the van had all kinds of lights go off, additionally the van would go into limp mode and shut off after their install. I took it to a different shop who ran a full diagnostic and said whoever installed the engine did a "very bad job" and the person apparently cut corners not connecting sensors and critical parts. They did not want to take the job and suggested we take it back to whomever did the work to have them fix it. Its been back there at Sacramento Dodge now for a few months. I cannot even get someone to respond do me. I just want the engine installed 100% correctly, thats all. I have called and left messages repeatedly for Toby, Darren, and James Brown. None are responsive and will take my call or return my messages. I have filed a complaint with the BBB, they are not responsive there. I honestly do not understand why they wont simply install the engine correctly, I will pull down any bad reviews and make them 5 stars, I paid them a lot to simply do an engine install, they refuse to even discuss the matter. Its like I am being punked, I just dont understand, its like they are trying to be as bad at customer service as they can possibly be. More
Sacramento Chrysler Dodge Jeep Ram gets low marks on customer service. Sold me a brand new car that needed an oil change at 100 miles. They told me just to reset the warning because it shouldn't need an customer service. Sold me a brand new car that needed an oil change at 100 miles. They told me just to reset the warning because it shouldn't need an oil change. but the oil life was estimated at 27%. If it wasn't the oil it was the sensor because the oil life was going down each day. Argued with me about it finally checked the "oil quality" four hours after I dropped the off at 7:30AM said they would have to consult with Mopar because I said I shouldn't have to pay for it. Finally picked up the car at 2:15PM. In addition the salesman, JONATAN called me three times once to ask how the car was doing. First call, I told him about the issues with the oil sensor and the blindspot sensors I was having. he said when I brought it in for service, he would give me a tank of gas. Called me again complaining I hadn't filled out the survey. I said I wouldn't till I was satisfied. He said I had to do it and give him 10s. So I did the survey and gave him and the dealership 9 or less.Don't order me to give you the high marks, in hindsight you JONATAN, you should have got a ZERO! I will do the xxxxxx survey when I'm satisfied. JONATAN called me back on his personal phone and actually threatened me! A sales manager did talk to me but I will never again buy a car there unless it's an amazing deal. The General Manager never got back to me anf the 1st sales Manager I spoke to supported JONATAN's tactics. They didn't even finish the service so I have to go back when a part comes in. Come to find out I had a month to do the survey, had JONATAN not been a d**k he might have received a 10. BTW When I brought the car in for service I got there at 7:20 the service manager said we open at 7:30 go wait in your car somebody will come out and help you, 7:30 arrived and nobody came out to help me. Since they didn't finish the service I have to go back now and wait another four or five hours to fix things that should've been completed pre delivery. More
I have had so much trouble with Darren one of the employees there and got the runaround try and charge me for things that were covered by my insurance. Terrible service asked to speak to a supervisor employees there and got the runaround try and charge me for things that were covered by my insurance. Terrible service asked to speak to a supervisor or a manager was on hold for an hour which no supervisor ever came on and called back another day and asked for a supervisor or a manager, and Darren gets on the phone, I don’t know who is above the mechanics there this is the third time a family member has used them and terrible service. Terrible results. More
If I could score negative, I would. My 1999 JGC needed a new heater core and the left turn signal was malfunctioning. I dropped off my car 10/19/2023, got an estimate for the heater c My 1999 JGC needed a new heater core and the left turn signal was malfunctioning. I dropped off my car 10/19/2023, got an estimate for the heater core and turn signal repair at ~$4000, plus additional recommended repairs for $2500. I knew that repairs might take a little longer due to the auto worker strike happening at the time. After I authorized the heater core and turn signal repair, I didn't hear from them until 01/19/2024 and only after I called them a few times. I picked up my car on 01/24/2024 and the coolant was low, the tires were low, the battery wasn't charged, the tachometer and speedometer weren't registering. I returned the vehicle and didn't get it back until February. There were extra bolts in the wiper well, there were knobs missing, and the dashboard was reassembled poorly but heck, I needed a car. Today is 04/02/2024 and my left turn signal doesn't work!! I've called the service manager and "he's not available." Let's see what he says. The technician competency is very poor and not worth the risk. More
WARNING: CHECK YOUR CREDIT REPORTS: If you or loved ones have visited this dealership recently check your credit reports if you have given them any information. Last weekend, my girlfriend and I casually we have visited this dealership recently check your credit reports if you have given them any information. Last weekend, my girlfriend and I casually went into the dealership to inquire about a car we saw online. After a test drive and a brief discussion with sales representative, the manager, who was introduced himself as Cameron took over the conversation. I advised Cameron that I had a preapproval letter from my bank (which I still have proof of, because they asked me to email them a copy of the message to one of their business emails). He asked me to fill out some basic information on a form so they could contact my bank and confirm my preapproval status. (My mistake.) I stopped Cameron before he left the sales desk and asked him directly, “You are not running my credit, right?” After mumbling a few things, he said, “No. Since you are already preapproved, they should have your information, so they will not have to run your credit.” I asked him again, “You’re not running my credit, right?” He looked at me in the eyes and said, “No.” We eventually left after he and I could not come to an agreement on the monthly installments, and my girlfriend and I went on with our day. Long story short, I received a credit alert the next morning, only to find that Cameron (or someone else) ran my credit through four different banks. I tried to contact management three times this week, leaving messages with other staff. I have still yet to be contacted. I will be filing formal complaints. More
Don't waste your time on this shop. I called to schedule a test drive for a 25k car but right before I drove to the place, the price has "secretly" increased to 32k If I hadn't chec I called to schedule a test drive for a 25k car but right before I drove to the place, the price has "secretly" increased to 32k If I hadn't checked the website, I would be trapped in a 4 hours drive for an overpriced car. Total scam. More
I have a fully paid Mopar Vechicle Protection Plan with with Chrysler servicing dealership. This protection plan (MVP) and Chrysler dealership have given me the round around whenever I tried to get a cove with Chrysler servicing dealership. This protection plan (MVP) and Chrysler dealership have given me the round around whenever I tried to get a covered part service. The service department at Chrysler and MPV doesn't honor my plan in a timely matter ie parts are not ordered, cannot contact anyone in the service department to return phone calls, I visit the sevice department in- person surprisely the personnel are in an all day meetings. The covered parts are too expensive for me to pay out- of-pocket which is why I paid for this plan. I will never do business with Chryler and Mopar again; however,I have two more hellish years on this plan. More
July 21st, 2023, I dropped my 09 Dodge Ram off at Sacramento Chrysler Dodge Jeep Ram on Folsom in Sacramento to fix two codes that kept popping up. Code # P0443 and P0305. Ben Steinhoff called and Sacramento Chrysler Dodge Jeep Ram on Folsom in Sacramento to fix two codes that kept popping up. Code # P0443 and P0305. Ben Steinhoff called and advised that I would receive a call before 3PM to advise what the issue was, I never received a call. I kept calling, Ben was supposedly busy and would return the call. No call back from Ben on Friday as I never authorized my truck to stay overnight with Dodge without knowing what was going on with the truck. I called 4 times Saturday morning just to be told that Ben would return my call, saying he would call within 30 minutes, the next call I made I was asked “Oh, he has not called you yet”. I had to take my wife’s car and drive to Dodge just to be told they had no answer yet and I would receive a call Monday. On Monday I called, we discussed the codes and I authorized to fix and clear the codes as this would supposedly take 2 days. They had to order some test for another $500.00. Ben advised that I needed a new engine block so the check engine light would not be off, I know that I do not need a new engine block for 27,000 dollars. I finally was able to pick up the truck after being advised that the codes were fixed on the 27th. That Saturday I drove all the way to Placerville and noticed that my engine cover was in the back of the truck bed, I checked the engine and all 4 coil packs on the driver side were unbolted. The shroud fan cover was unbolted and the hose for the throttle body was unbolted. All of this is extremely dangerous. I took my truck to a smog shop to run a diagnostic scanner and the same codes that Dodge supposedly fixed popped up along with a new code P0113. Dodge fixed absolutely nothing on my truck. The smog OBD II Diagnostics sheets are attached, dated Aug 4th 2023 showing the code P0443 and P0305. I left a message for someone to return my call. The manager Dan from Dodge called July 29th, I explained all that occurred, Dan advised that he was removing Ben from the vehicle and promised to have someone call that Monday to get the vehicle back into Dodge, and offered a free rental. I received no call Monday, my wife left several messages on Dan’s phone at 916-588-6676, she even left a message that Monday around noon inquiring when would we receive a call that Monday as it was already afternoon. We left messages Tuesday and also Wednesday, heard nothing back, we were being avoided. My wife drove to Dodge that Thursday and got the run around, Dan was supposedly not in. Tried calling the office direct, Dan is not available. Dodge flat out stole my money. I paid $1,348.81 for nothing. I am submitting all of this documentation and proof to BBB, also to California’s Bureau of Automotive Repair. I would NEVER allow this place to fix any vehicle of mine again as they pretend to fix. More
Horrible experience with service department. They returned vehicle to me without doing one of the important repairs that keeps my vehicle in operable condition. Emailed and called director mul They returned vehicle to me without doing one of the important repairs that keeps my vehicle in operable condition. Emailed and called director multiple times to no avail. Am being forced to file complaints any and everywhere necessary to get my vehicle repaired by them correctly after paying over $4,000. More