Sacramento Chrysler Dodge Jeep Ram

Look elsewhere I would not recommend this car dealership. There are many options in the area and I should have read more reviews before going to this lot. These gu I would not recommend this car dealership. There are many options in the area and I should have read more reviews before going to this lot. These guys are slimy. Find a dealership that is upfront, honest and reputable. I went in to look at a Jeep Wrangler. The salesman Jamal was nice and showed me the Jeep’s they had to offer. I decided on a 2019 Jeep Wrangler. I went inside to talk numbers. The finance guy was the worst. They wanted to shake my hand ‘we have a deal they got me approved’ before I had even seen any numbers! Yes, I know I’m approved now what are you offering me? 100% taking advantage of the fact that I was a woman there by myself. They thought I didn’t notice the difference between our conversation and the contract presented. He kept saying how nice it will be for me to pick up my kids in a brand new car in a few hours. After I worked through all the BS and made the deal....ooops they forgot to tell me there is a recall on the 2019 wrangler and I won’t be able to take it home for 4/5 days. Oops! Everyone forgot every time they said how happy my kids were going to be at 1 o’clock! Slime! A recall on the car has nothing to do with the dealership but how hard is it to be honest and say that the car will not be able to leave the lot. Allow true buyer to make an informed decision rather than bait and switch. Two weeks later I picked up the car. After the run around I got for the few weeks...once calling me to come pick up the car...then ooops your car is actually not ready. Finally I go pick up the car and the salesman told me they had an issue with their gas card so ooops you have no gas. Go to the gas station right away he says. I just wanted out of there so I said goodbye and looked up the nearest gas station. Well guess what! The car ran out of gas before I could get there...had to be pushed by some nice people. My brand new car off the lot out of gas in the pouring rain. Find another dealership! More

Disgusted, disrespected, disappointed Went to the dealership asking for a vehicle that can be towed flat (all four wheels on the ground) behind our motor home, We were shown and test drove Went to the dealership asking for a vehicle that can be towed flat (all four wheels on the ground) behind our motor home, We were shown and test drove a 2015 Ford Edge.AWD I4. We traded in our Sonata, because it can't be flat towed, and purchased the Edge. When we took the Edge to have to tow equipment installed we were advised that the Edge I4 CANNOT be flat towed - that you must have a V6 engine to tow it flat. This Edge is worthless to us. We at least were able to tow the Sonata with a dolly. But the dealer now has our Sonata and the Edge cannot be towed with a dolly. We immediately and have repeatedly communicated with the dealership. They just laugh and claim they told us we couldn't tow the Edge flat. If that were the case, why would we trade in one no-tow vehicle in order to buy another no-tow vehicle? More

Thanks Will! I just left the Sacramento Dodge dealership and my experience was with Will from service and on top of being such a great guy, he took care of all my I just left the Sacramento Dodge dealership and my experience was with Will from service and on top of being such a great guy, he took care of all my needs for my jeep Rubicon. I can't recommend highly enough. I know that going to a dealership can be hard sometimes but he made it smooth and easy. Thanks well, I appreciate all you did More

Worst Dealer Ever Was working with a sales person to get a feel for our first Wrangler, but not planning to purchase that day. The sales manager finds one above our pri Was working with a sales person to get a feel for our first Wrangler, but not planning to purchase that day. The sales manager finds one above our price range and really tries selling it to us. Makes a good offer, but it is still above our price range. After a couple of hours at the dealership, we are ready to leave. My wife is in the car. The sales manger comes back to me with a number that gets me to talk my wife back inside. So we are in agreement at this number. My wife needed to drive a similar model (this one was at another dealer), which in itself takes a while for the sales person to pull one up. Then we work on the finance application and are ready to sign the papers and get some food. Now it has been another two hours. When the finance person comes over, he brings the price that we tuned down from earlier that caused my wife to get in the car. This price is $2,500 over the price that we were in agreement on. The finance person tells us that the other number is unattainable because the dealership has already used all of its "coupons". How can the sales manager make an offer that he can't make? Why did no one tell us this number was not possible two hours earlier? More

Couldn’t be happier! I came to the dealership, not expecting to leave with a car that day. I don’t think I could have done it without Drew. He made sure that I would be le I came to the dealership, not expecting to leave with a car that day. I don’t think I could have done it without Drew. He made sure that I would be leaving with a car. He got me the best deal on a 2015 Civc with only 30k miles. And I’m in love with it! I’m extremely happy with my car purchase here. I would definitely recommend going to Drew to get you a new car, he’s the best! More

F rating with the BBB Better Business Bureau I rated 1 star because there isn't a selection for zero stars. This dealership, from the sales team to the manager are unethical and shady. Typical ba I rated 1 star because there isn't a selection for zero stars. This dealership, from the sales team to the manager are unethical and shady. Typical bait and switch tactics. I found a vehicle and settled on the price. I even have several text messages from the salesman confirming the total price "out the door". The salesman confirmed by itemizing the total out the door price, my down payment and the amount I finance. I took the details to my bank to finalize the deal and get the check. This dealership faxed over the deal but changed the price increasing the amount several thousand dollars. I spoke with one manager going over everything I had showing the original price and was told I was 100% right, this was a error in their finance department, and they would make it right the following day. Next day I get a different manager who was condescending and flat denied they made a error. I requested to speak with the owner and never heard back. I took my business to another dealership and got an excellent deal. After doing some research it seems I'm not the only customer screwed by Sacramento Chrysler. As with anything be sure to do your research before taking your business and hard earned money to a shady business. Check the BBB - Better Business Bureau. Sacramento Dodge Chrysler has a "F" rating and that's not F for F-antastic. More

Typical shady bait and switch tactics. Clear case of bait and switch. While finalizing the deal with my bank I noticed the documents Sacramento Chrysler faxed over had several thousand doll Clear case of bait and switch. While finalizing the deal with my bank I noticed the documents Sacramento Chrysler faxed over had several thousand dollars added to the price. Not only did I have a verbal agreement with them, I have several text messages from the salesman confirming the out the door price, itemizing everything including how much I would be financing. I wanted to be absolutely clear so I asked him to confirm the out the door price and amount I would put down and amount I would finance. First manager I spoke with told me I was 100% correct and this was a mistake by their finance department which would be taken care of the next day. Then a different, rude and condescending manager tells me they did not make a mistake and would not honor the price even though I have several text messages from their salesman fully itemizing everything down to the cent. I asked to have the owner call me but never heard back. It's my opinion Sacramento Chrysler is a shady business. And after researching them it appears this is how they do business. I took my business to another Chrysler dealership who took excellent care of me so at least not all Chrysler dealerships are like this. More

Selling Damaged and quick fixed cars!!! I am a first time car buyer who went car shopping with my father who is more experienced. I bought a 2013 Chevrolet Sonic and everything seemed to be I am a first time car buyer who went car shopping with my father who is more experienced. I bought a 2013 Chevrolet Sonic and everything seemed to be in good working and safe order and the paper on the window said under warranty, but when purchasing the automobile after signing all the papers I was told that the warranty magically expired that day. After 2 1/2 weeks of driving I noticed something was not right with the front bumper, I was beginning to see where the car and bumper attach to each other and as I drove the gap became wider. I called the dealership and explained what was happening and right off the bat they told me that I must have hit something and not realized it and told me to begin by taking it to a body shop. I did so and was informed by the shop that the car had been in a previous accident and the dealership tried to just glue the bumper back on and painted it with not even the same shade of paint. The professional told me to go back to the dealership and insist that they fix the car without charge since it was obviously something the dealership did, I was also told by this outside party that at this point the bumper would need to be replaced. I took the car back to the dealership in which it took them 3 days to get my car back to me (1 day to look at it and 2 days of me constantly calling to find out what was going on in which time no one could tell me and I kept getting ignored) so finally I physically went into the dealership to talk face to face with a sales manager who informed me that they are refusing to fix the car on the grounds that it was bought "as is" and only then was I informed that I could have brought a mechanic with me to inspect the car. Needless to say the bumpers of a car are a big safety feature by law demanded on every car and they sold me a car knowing that the car had been in an accident and that the bumper was only glued back on and was informed that the work was only covered while the car was still on the lot after that they did not care what happened. This dealership has complete disregard for safety laws and the safety of its consumers and their family's and I therefore strongly discourage anyone from even considering buying a car from this dealership. More

Service dept is terrible Service dept here is a joke I've had 2 bad experiences here. First time I made an appointment here I brought my car in and then I was told it would be Service dept here is a joke I've had 2 bad experiences here. First time I made an appointment here I brought my car in and then I was told it would be a few hours before they could help me.... then why did I even make an appointment?? Guy helping me was a jerk to! Ended up going to.a different dealership and was treated like an actual person. Then today I come in with my check engine light on again plus my vehicle wouldn't change gears and was leaking oil. Guess what I get the same service guy and again he acts like he could care less I'm having vehicle issues and that he's booked out on appointments and basically can't help me. Glad I came to a dealership where I have a valid warranty. Seriously skiplease this joke of a dealership and go to Roseville where they actually treat you like a person. More