Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Safford Brown CDJR Sterling
Sterling, VA
7 Reviews
Filter Reviews by Keyword
By Type
Showing 7 reviews
November 04, 2023
Purchased a used truck last weekend, hidden up charge for "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fai "diamond protection package" added in at the end for almost $1900, finance pushed to take their loan, I was pre approved. Get the car home to PA, fails safety inspection for rear brakes, I was told, "so the truck did pass VA inspection we cant be held accountable if it doesnt pass in another state we only guarantee VA" hard to believe that PA is so much more stringent that 300 miles ruins brakes seems like a lick and stick inspection sticker Asked to speak with the Sales Manager and was directed to voicemail More
by PaulD74
Employees Worked With
Stacey
Helpful October 12, 2023
I had a very pleasant and quick sales process. Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutio Nagwan Osman had the Jeep I was interested in waiting to be road tested. Finance department presented rates from not 1 but several lending institutions for the best and length of loan I wanted. Vehicle was cleaned and waiting with tags on ready for me to drive off on the day and time I selected. I would strongly recommend Safford Brown of Sterling. Kevin More
by yahn01
Employees Worked With
Sony Pierre General Manager, Kristopher Vigil
March 20, 2023
Unreal. Committed to buying a Lexus 2020 UV for $35,790 with Mohamed and his boss Hank. They both sent me the price quote (which my lawyer currently has a co Committed to buying a Lexus 2020 UV for $35,790 with Mohamed and his boss Hank. They both sent me the price quote (which my lawyer currently has a copy of) and stated although it was a Friday , they were raising the price for the weekend but not to worry- because they honor their commitments. Went through financing this morning (my credit was 840 last week) and was waiting for a call back - got a call back from Mohamed who said ‘uh , so corporate said the price was too long and we need like 2k more.’ You ever heard of anything like this??? xxxxx crooks- Matt G. Reply to this message with your phone number and I will personally call you and relay the story and provide all texts and documentation. Matt G More
by Ravens52
Employees Worked With
Mohamed and Hank
November 23, 2022
I had a very bad experience with this dealership. Car I was looking to purchase was advertised on Truecar and AutoSMART for the same price. When it came time to sign on the line suddenly the price of Car I was looking to purchase was advertised on Truecar and AutoSMART for the same price. When it came time to sign on the line suddenly the price of the car was not the same. When I showed them that the price was different they did their best to try and get the price fixed but when I went to pay I found the cost stayed the same and they removed the certified used paperwork and removed other fluff items to bring the total cost down which didn't help me at all. In the end the car is what I wanted for my daughter so like an idiot I paid for it and while I was doing the paperwork these guys removed the spare tire and Jack from the car while they were supposed to be fueling it up and cleaning it for me. I left with half a tank in gas and debris all over the floor and gloveboxes. I was told there was only one key fob but looking at the key chain it says 2/2 so yeah sounds like they kept my key fob too. Guess that's what I get for standing up for myself. I asked to speak with the sales manager or the GM and got a few emails promising a phone call and in the end they just waited out the 3 days I could have returned the car and never called me back and now wont answer emails. Please do yourself a favor and stay away from this dealer. Actually had the nerve to ask me if I wanted a quote for jack and spare tire.. More
by jwebber1112
Employees Worked With
Wali Khan, William (supposed to be Sales Manager)
April 09, 2022
from the salesman moose, sales manager austin and finance all around great experience! quick and easy probably one of the easiest car transactions ive done! all around great experience! quick and easy probably one of the easiest car transactions ive done! More
by INSURANCEMANCLAYTON
Employees Worked With
moose, Austin
June 12, 2020
Everyone was very pleasant and welcoming (even provided a tasty lunch from Moby Dick), and they went out of their way to answer our questions, address our needs, and work to secure good financing options. Aq tasty lunch from Moby Dick), and they went out of their way to answer our questions, address our needs, and work to secure good financing options. Aqeel, Muhammad, and Jesse were absolutely wonderful! More
by Joseph C
Employees Worked With
Aqeel, Muhammad, and Jesse
September 04, 2019
They try to scamm you into things. The sales manager Howard said that my new wrangler included a rebate that I had to finance with their super high rate to get that price. I called Chr The sales manager Howard said that my new wrangler included a rebate that I had to finance with their super high rate to get that price. I called Chrysler. They stated that is not true. Watch out for these scammers. They lied on price and tried to add even more fees. Buyer beware. More
by Wranglertopdown
Employees Worked With
Howard
