Safford Brown Kia Manassas

Service It was fast ans smooth procedure. And the car was washed. But not vacummed inside. Overall, the service at this time was better than the previous one. It was fast ans smooth procedure. And the car was washed. But not vacummed inside. Overall, the service at this time was better than the previous one. More

First rate dealership We are returning customers and just purchased our second Kia from John Sasso at Brown's Kia. John is the ultimate people person. He knows his produc We are returning customers and just purchased our second Kia from John Sasso at Brown's Kia. John is the ultimate people person. He knows his product inside out and is a master at guiding the customer through the car buying process without being pushy. Plus he is drop dead funny. I always make a point to visit with him when I take the car in for service - he always brightens my day. More

No Pressure Dealership with Nice Selection of Behicles We were looking for a specific vehicle, but wanted to be sure. Ended up test driving a few different ones and it wasn't a problem for the sales guy a We were looking for a specific vehicle, but wanted to be sure. Ended up test driving a few different ones and it wasn't a problem for the sales guy at all. Bought the one we came for in the end. Took a little long to complete the sale, but overall felt we git good information and made the right decision! More

Great customer service! I saw John Sasso because a friend recommended him, and he was more than helpful to find the perfect vehicle for my husband and me. We also worked with I saw John Sasso because a friend recommended him, and he was more than helpful to find the perfect vehicle for my husband and me. We also worked with Wais, he went straight to the point and was very nice to us! More than pleased!! More

Excellent pedro was great I had a great experience pedro helped me achieve what I was looking for .the finance guy was a little abrupt but overall great experience I had a great experience pedro helped me achieve what I was looking for .the finance guy was a little abrupt but overall great experience More

Did the research to find the features we were lookin for! I researched online in the Delmarva area for the exact Kia model and features I wanted and I also visited a number of Kia dealerships. I did find thr I researched online in the Delmarva area for the exact Kia model and features I wanted and I also visited a number of Kia dealerships. I did find throughout the region that many of the Kia salesforce are not sure on the individual model features. I was happy that David knew the Kia models well enough to know which one had the features I requested. We made our decision to purchase a Kia at Brown's Manassas within an hour. I had two draw backs. First, was told there was no leeway on the price but there always is and Brown did lower there price to within the range we were looking for and second, why does it take so long after the decision is made to purchase to complete the paperwork? 2.5 hours is too long! There has to be a way to shorten that timeline. More

Good Pricing Transparent and god price Sales person was Friendly and helpful Did not pressure me to a make decision on the spot. probably will visit again Transparent and god price Sales person was Friendly and helpful Did not pressure me to a make decision on the spot. probably will visit again More

Excellent You will get a very good deal for sure. You cannot price match this with other dealers. You can complete the transaction in few hours You will get a very good deal for sure. You cannot price match this with other dealers. You can complete the transaction in few hours More

Great experience with a few exceptions Discussed options with Sales Associate Youstin and Manager Faraz for one day before being invited to the dealership. I made the 45 min drive because I Discussed options with Sales Associate Youstin and Manager Faraz for one day before being invited to the dealership. I made the 45 min drive because I felt the price quoted over the phone was exceptional. Really the best price I’ve seen to date. It was an out the door price comparable to some used vehicle pricing for a new car. The dealership was super clean and everyone was friendly and calm. Saturday mornings are the time to go. Ample parking, snacks, coffee, and water. Started with a test drive and getting to know everyone. That is important. Never felt rushed, always felt comfortable. All information was given or found to the best of their ability. They absorbed a lot, and it made the buying experience second to none. Do not smirk at the Kia brand anymore. And certainly look towards Brown Kia Manassas for your next purchase. The Telluride is a wonder. Financing with John was plain and simple. It helps to have a friend there to bounce ideas. Got there at 9:00 am left by 4:00 pm. This is because of my needs and questions and curiosities. If I wanted to speed it up. I would have been done by 12:00 pm. Youstin, Faraz, and John were a pleasure to work with. Importantly, I got what I wanted for how much I wanted. They said come back for whatever I need and I will! Now on to the exceptions. First, there were some questions which I did not get clear answers to. 1. What is the kind of turbo you use? 2. What is the distribution of power in the AWD Stinger GT1. 3. What are some of the common issues people have been coming in with? Furthermore, and probably the most glaring issue, was that the car had paint defects that I only saw in the sun after signing the documents. Faraz said the body shop would take care of it, but now Youstin is saying I need to come in to Manassas from Gaithersburg, that is fine, but a little inconvenient. During financing, I was presented with warranty options, but it was difficult to get the full picture from John. I wanted to compare side by side what was offered in the standard warranty versus the packages, but because I wasn’t comfortable I just opted for the maintenance package. This cost me $995. Now, I was quoted verbally that maintenance visits would cost me between $120 and $350, so I figured it would be beneficial for me to get it. But I am wondering wether this was a good deal, since during the maintenance visits, I am not sure if I will be given the standard price and then just not have to pay, so that I may feel good about the work performed and the value of my warranty coverage. Finally, there is apparently a break in period of 600 miles with specific instructions in the owner’s manual. I was never informed of this break-in period, but because I am knowledgeable and informed I looked into it. if a representative from Kia could contact me about these issues to discuss that would make me feel better as a customer who just purchased a new vehicle. It would go a long way towards future recommendations to friends and family. Something that people always say is that a luxury brand will treat you better than mass market brands. Let’s show them wrong. More

Harry Darshan was a rockstar. Made buying easy, fast, and he was friendly. I’ve looked for a Telluride for months, tried four other dealerships, and this was easily best experience. Wish there was no mar he was friendly. I’ve looked for a Telluride for months, tried four other dealerships, and this was easily best experience. Wish there was no markup but it was the lowest markup. Will recommend Brown’s to others. More