Safford Brown Kia Manassas

Great service. Quick work and extremely nice. They quickly diagnosed the problem and fixed the issue. Quick work and extremely nice. They quickly diagnosed the problem and fixed the issue. More

Jonathan was very helpful. The work was finished when they promised. Overall, a really good experience. The work was finished when they promised. Overall, a really good experience. More

Overall, pretty good experience. Duval was great, very friendly, personable, and went out of his way to help me out. When it came to the Military Discount, Wais made it seem like Duval was great, very friendly, personable, and went out of his way to help me out. When it came to the Military Discount, Wais made it seem like my service in the National Guard was not applicable, even though I served 8.5 years, was honorably discharged (per Kia Website), and provided 3 documents and a veteran status Real ID drivers license to substantiate that. He said because I didn’t have a DD214 I wasn’t eligible. They quoted me with the military discount but never told me I required specific paper work. It was a bit demeaning. Also, if you’re going to have discussions like this, make sure they are out of earshot of customers. I heard a lot more conversations like this than I should have, as a customer. More

The People in service were great a usual. ! The new coffee machine was a disappointment. ! The new coffee machine was a disappointment. More

Very friendly people, very good at job, will make you feel like you’re apart of the KIA family! feel like you’re apart of the KIA family! More

Jimmy was great to work with. Everything went very smooth and I would recommend them. Everything went very smooth and I would recommend them. More

Even though the Service Dept representative was very kind and receptive, when my car was "ready" they didn't perform a couple of tasks. When I mentioned that to the representative, he talked with someone fro and receptive, when my car was "ready" they didn't perform a couple of tasks. When I mentioned that to the representative, he talked with someone from the garage to do the missing tasks. Then another person told me, "your car is ready", well, it was not. For a second time, one of the tasks was not completed. Only then, with me next to the car, they finally did it. It was not a big deal, but someone has to check that the car is "really ready" so neither they nor I will waste time. More

Dealership was friendly, no pressure, informative and clean and overall an enjoyable experience. Would recommend a friend to buy from Safford Brown. clean and overall an enjoyable experience. Would recommend a friend to buy from Safford Brown. More

Great experience. The dealership was really quick in making decisions and i did not have to haggle at all. Waiting for the call to receive my all weather mats. The dealership was really quick in making decisions and i did not have to haggle at all. Waiting for the call to receive my all weather mats. More

I took my car in to be serviced for a recall that was sent to me. Since I live a couple of miles away and it was 15 degrees outside I asked to get a ride home. The guy told me there was no one available sent to me. Since I live a couple of miles away and it was 15 degrees outside I asked to get a ride home. The guy told me there was no one available so I had to walk. They told me that the service would take about 3 hours and I dropped my car off at 8. at about 11:30 I called to check on it. The lady that answered the phone said they were all busy and she would leave them a message to call me back. After a few hours went by with no return call, I called again and found out it was ready. I was able to finally get my car about 3 pm. This was 7 hours after I dropped it off, when I was told it would take about 3 hours. Overall, it was a terrible experience especially since it was my first time there and I just bought my vehicle there 6 months ago. More