Safford Brown Kia Manassas

I attempted to purchase a 2022 Kia Sorento. I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the I am in finance so I am well aware of the games and tactics that are used. They would not budge on the sales price. I went to Koons and retrieved the same exact car for the price that I was attempting to purchase it for thru Browns in Manassas. I then take my new Sorento to Browns for its first service. I am met with a long wait just to drop my car off and very very rude customer service. Fast forward a few months and my car now needs service again. I attempt to make an appointment but have to wait 2 weeks just to do so. Approximately one week after making the service appointment, I am driving my Sorento and my dashboard goes completely dark and my car stops accelerating. When I pull over, it starts again. I told service this morning when I dropped my car off for the service appt made two weeks ago. I’m told that they don’t have time for diagnostics today. How can we pay so much for these cars and have such terrible service? It seems much more feasible for you to diagnose the car while you have it. Instead you would rather wait for the same thing to happen again. I was lucky this time. What if I’m not so lucky when it happens again and I cause an accident or loose complete control of the car? I am documenting this now because the customer service and mindset at this dealership has to change. The only reason I continue to get my car serviced is because I am not paying for it. I paid for it with the warranty. If I had to actively pay that dealership anything, I would elect to have it taken somewhere else. I don’t know how the group owner continues to allow this dealership to be ran this way. I personally experienced it on both the sales and service side. I am so much more less than impressed. Also, they have a sign that says they are short handed and that we should be nice to the people that bothered to show up. Uumm, perhaps you should organize your dealership and pay people what they are due, then evaluate that. You should never set a standard up front that we will receive anything less than perfect customer service. Your employees come to work knowing that they can be less than, this is simple management 101. More

This service team unfortunately has issues, and it's sad, because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the because I want them to win so badly. I really like the sales and dealership management. But everything from the soap opera behind the scenes of the service desk, to the lack of real genuine concern fo the customer, and the absolute basic gas station style service waiting area, this place is failing fast It needs a complete overhaul, staff retraing or replacement included. 100 other service departments in the area get it right with the waiting area. They don't. Is basicly a TV and chairs with slow wifi. Upsell and commission are the name of the game at the service department, and it blatantly, unapologeticly shows. Everything is an upgrade and if you have a coupon, it's a struggle to get it honored. They act like you just took that discount out of their personal paycheck and give you a hard time. It's really unprofessional. I can sum it up in the attitudes of the service staff.. This is just a job and they clock out at __:__o'clock. They are not there to help you, and should you have a real problem other than general maintenence, no one takes the lead to get your car looked at and cares if it leaves properly running. Browns KIA: Don't let this service department take you down. More

Friendly, professional, and fast! We were welcomed and treated like people and not just a number for sales figures. The whole process was smooth and relatively quick. I would recommen We were welcomed and treated like people and not just a number for sales figures. The whole process was smooth and relatively quick. I would recommend them to anyone. More

Horrible customer service. I made an appointment with Michael Mirzada. On the phone he told me he had the color of the K5 that I wanted at the lot. When I got there they only h I made an appointment with Michael Mirzada. On the phone he told me he had the color of the K5 that I wanted at the lot. When I got there they only had blue which I said a million times I did not want. He continually tried to convince me blue was a nice color. When I car shop I expect the salesman to be more of a “let’s find you a car with everything you want and in the color you want” kind of person. He’s the total opposite. Didn’t listen to anything I wanted at all. Then I texted him later that day asking about a different car and he never even got back to me. I ended up going to Oursman Kia and got exactly what I wanted with amazing customer service. More

Akram was by far the best sales person we ever workd with. The Sale was Professinonal . Great Customer Service. with. The Sale was Professinonal . Great Customer Service. More

I was in such of a new vehicle for my son and I drove by Beown's Kia on Liberia Avenue. I was approached by a very welcoming sales Consultant. I believe his name is Duvall. I was educated on what I was look Beown's Kia on Liberia Avenue. I was approached by a very welcoming sales Consultant. I believe his name is Duvall. I was educated on what I was looking for in a vehicle for my my baby by Mr. Cassell and I purchased a Sonota that my son loves dearly. Thanks Duvall..I will definitely tell people about you and Brown's Kia.. More

Mike the sales manager after explaining what I was willing to pay out door four times still got it wrong the deal we agreed upon on paper and Jeff the used car manager is a complete jerk with a big eg willing to pay out door four times still got it wrong the deal we agreed upon on paper and Jeff the used car manager is a complete jerk with a big ego that should never work in customer service. If you want a dealership that is not transparent than shop here I just wish there was a score less than one star to give them. More

Great experience all around. Will recommend to family and friends. The car was a bit dirty but it was raining though so I can't blame them for it. friends. The car was a bit dirty but it was raining though so I can't blame them for it. More

Great place to buy very helpful team they work with me on the price very good experience. the price very good experience. More

Amazing store, Amazing people. Had the best experience of my life. They are very respectful and professionals. my life. They are very respectful and professionals. More