Safford Brown Kia Manassas

Today, my 2016 Kia Sorrento received a 90 thousand mile service. The appointment began on time, was completed in a timely manner and was reasonably-priced, particularly factoring in eligible discounts. M service. The appointment began on time, was completed in a timely manner and was reasonably-priced, particularly factoring in eligible discounts. My service manager, Ms. Michelle Bolden, was professional, courteous, thorough and attentive, as she has always been during the six years I have been a Kia owner. She is an outstanding representative for Kia Motors and, specifically, for Brown's Manassas Kia. More

I'm a first time BRAND NEW car buyer!! We worked with Duval. He's great!! I got the car I've been wanting a KIA SOUL!! Thanks Duval and thanks Airphon Duval. He's great!! I got the car I've been wanting a KIA SOUL!! Thanks Duval and thanks Airphon More

I was turned away and manipulated to try to purchase a vehicle instead of why I came to other dealerships, which was to lease a vehicle. I was not happy and very frustrated in my leasing search until I ca vehicle instead of why I came to other dealerships, which was to lease a vehicle. I was not happy and very frustrated in my leasing search until I came to Brown's Kia of Manassass! From the instance we were paired up, John Sasso saw my family and I wearing a mask, because I have a child under the age to get a vaccine and he immediately put a mask on for us. Not only did he listen to my needs, but went above and beyond to make me feel comfortable with my choice, instructed and provided hands on driving experience with the vehicle I selected, and was very, very kind to my children. I cant say enough about this dealership! Even though we live in a hustle and bustle area in northern Virginia, they made me feel like I was back home in rural Ohio with that hometown feel and family sense. Claudia Sandoval was very thorough in her explanations of the financial paperwork. It was fast, efficient and modernized the whole financial dealership experience. She spent more time with me to discuss all my concerns when she didn't have to. This dealership is definitely one I will be back to in the future for all my vehicle needs!! Excellent place :-) More

Duval was an outstanding sales person who I would recommend. He went out of his way to ensure I was cared for throughout the process. recommend. He went out of his way to ensure I was cared for throughout the process. More

As this Kia Car dealer conveniently near to my home, me, my wife and 2 kids planned yesterday to visit the showroom since we intended to buy our second car. The staff got us through from showing our perspec my wife and 2 kids planned yesterday to visit the showroom since we intended to buy our second car. The staff got us through from showing our perspective, getting with the pricing, test drive to closing deals. Mohsin Shah was really with us went through all the process smoothly showing his expertise, knowledge of the sales and marketing and even acting as an advocate of what we want. He is a great asset to the sales department. More

Everyone from the sales manager Mike to the sales agent Leo to the finance manager Claudia was extremely helpful. They made the long drive from Alexandria to Manassas worthwhile. Special thanks to Leo fo Leo to the finance manager Claudia was extremely helpful. They made the long drive from Alexandria to Manassas worthwhile. Special thanks to Leo for staying late to wait for us to finish financing so he could show us all the key features. Loving our new Seltos so far! More

Mr. Henderson please read whole thing. John was fantastic as always. This is the second car in a little over 3 years we have bought from him. He is a stand up honest guy. Ask for John when you go in. Claudia as always. This is the second car in a little over 3 years we have bought from him. He is a stand up honest guy. Ask for John when you go in. Claudia is a real asset to your company Mr. Henderson. Not only does she go above and beyond she also was the saving grace for one of your managers lack of professionalism, demeanor, and attitude. My wife and I have been loyal customers for a little over 3 years and will continue because of these two. They are actually the reason I am not writing a horrible review for one of your managers. His utter lack of caring about customer service is atrocious. You really need to address this and get it fixed. If he continues to treat people this way the bragging about 200 sales last month is great but people won't return. I would he happy to pay more and go elsewhere than deal with him again. This is not the first time he has been problematic. Michelle in service is great to work with and got everything taken care of properly. I could put lots of details but John, Claudia, and Michelle are great. One manager needs lots of training and this is coming from someone with over 6 years in the business. If you want to discuss anything John and Claudia will know and have my number. More