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Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
731 Reviews

731 Reviews of Safford Brown Kia Manassas - Service Center

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February 09, 2024

Great service and great work. It’s my pleasure and whatever I needed have been served . Mahmud More

by Mahmudul Kadir Tafader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Safford Brown Kia Manassas responded

We appreciate your input, Mahmudul. We're glad to hear that you are consistently impressed with the service we offer here at Safford Brown Kia Manassas. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, The Team at Safford Brown Kia Manassas

February 09, 2024

Friendly and courteous staff. Work was completed correctly and on time as promised. Car was nice and clean when it was returned. Excellent experience. More

by SHELBY.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Safford Brown Kia Manassas responded

Shelby, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Team at Safford Brown Kia Manassas

February 08, 2024

The service center got me in quickly even though it was just a state inspection. Michele is always amazing when it comes to customer service and making sure every customer leaves happy. She's very friendly More

by GORDONPLAID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Safford Brown Kia Manassas responded

We cannot thank you enough for this glowing review of our service center, Gordon! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Team at Safford Brown Kia Manassas

February 07, 2024

I'm very appreciative of the service department at SBK. In particular my service rep Jonathan Woods. More

by higginsjames612
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Safford Brown Kia Manassas responded

Your compliments and kind words mean so much to us and our team, James! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, The Team at Safford Brown Kia Manassas

February 03, 2024

I choose to keep this rating private. I do not want m y review posted. More

by PAMACKLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Safford Brown Kia Manassas responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Team at Safford Brown Kia Manassas

February 03, 2024

I brought a discount coupon to apply it to the service but Mr. Woods told me it wasn't going to apply, so I asked when, and I didn't quite understand his reasoning to apply it. Next time I will go to anot More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2024 -

Safford Brown Kia Manassas responded

We appreciate the time you took out of your day to provide this feedback, Monica. At Safford Brown Kia Manassas, our goal is to provide nothing short of a 5-star experience for all our customers. Please get in touch with us at your earliest convenience so we can learn more about your visit. Thank you! Sincerely, The Team at Safford Brown Kia Manassas

February 03, 2024

Michele Bolden did a fantastic job setting up my appointment, provided me email and text reminders, and welcome me the second I stepped into the door. It’s people like these that put a smile on my f More

by christopher.golab63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michele Bolden
Feb 07, 2024 -

Safford Brown Kia Manassas responded

Christopher, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

Customer service here is top notch. I can always depend on their professionalism and courtesy. More

by MILLIEWESSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

I enjoy working with this dealership whenever my Kia needs service. I highly suggest visiting Michele when you go. More

by jasdemory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

February 02, 2024

I was pleased with the professionalism and service I received. I had no issues at all. More

by Taylor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Safford Brown Kia Manassas responded

Taylor, thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Safford Brown Kia Manassas. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Team at Safford Brown Kia Manassas