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Safford Brown Mazda Alexandria
Alexandria, VA
71 Reviews
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Showing 71 reviews
February 12, 2013
Buying this vehicle from Robert was professional, transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate wi transparent and hassle-free. I tried to buy a vehicle closer to home, but ended up walking out of that dealership when they just couldn't operate with integrity or honesty. I was buying a vehicle under very difficult circumstances; my husband had died in a car accident; I was buying a replacement vehicle by myself for the first time in 25 years. Since my time was limited, most of the negotiation was done over e-mail -- Robert was great at providing the information I requested, calling to be sure he understood my requirements and honoring my request that I not be asked to sit through any sales pitches for rustproofing, extended warranties, etc. Before going to the dealership, I asked for - and was provided - the bottom line price that would cover taxes, tags, dealer fees -- I didn't want any surprises; not only did Robert stick by the price, two weeks later I received a small refund check. I came to the dealership with financing, but the Finance Dept. was able to beat the rate I had. Overall, this was a great experience. I highly recommend Robert and Brown's Mazda. More
by LAFH
Employees Worked With
Robert DeLarouge
Helpful December 24, 2012
Horrible dealer!!! My husband and I went to buy a car this past saturday. After about an hour of negotiating, we finally came to a deal. We sign the paper, but had to come back on monday morning to give this past saturday. After about an hour of negotiating, we finally came to a deal. We sign the paper, but had to come back on monday morning to give them a cashiers check. When we called in the morning o comfirm the check amount. They told us they sold it!!!! Behind our back, after we signed the papers and everything. Such a horrible dealer, how can they treat customers this way!?? More
by blackrose19
Employees Worked With
Robert and Louis
November 12, 2012
Bottom line - Brian Bearce and Brown's Alexandria Mazda Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everyth Bottom line - Brian Bearce and Brown's Alexandria Mazda are terrific - GREAT price, GREAT customer service. Honest and very transparent about everything, every step of the way, not at all pushy, not the least bit condescending or predatory-feeling (and I'm a young, single, blonde female), and very responsive. If I needed to buy another car tomorrow, I'd go back without hesitation and highly recommend him/them. My experience: First, I *hate* car shopping. Hate it. Dread the process and would rather get a root canal every day for a month. But my car was totaled in Hurricane Sandy and I needed a new one, so I started reading reviews, checking local inventories, and requesting quotes online. Brian Bearce at Brown's Alexandria Mazda was the first person to respond, and it was clear he actually read my quote request because he sent me genuine follow up questions about what I wanted, not the VERBATIM form letter I got from every single other dealership (some even forgot to change the field that said <customer name here>). He was incredibly responsive over email for the rest of the evening as I asked about cars, options, and prices. He was great about providing detailed quotes at every step - whereas many of the other dealers that contacted me just wanted to get me in the door to test drive first and talk price later. (I want prices while I'm home and on my computer and can comparison shop! I'm not coming in until I think I've found a good deal.) Brian offered me a competitive price on a car I wanted, so I scheduled a test drive the next day. Despite the great email communication (polite, professional, not pushy in the least), I was still dreading actually walking into the dealership. In the past, I've felt like day-old carcass the way the vultures descended as soon as I walked in. But Brian was friendly and ...genuine. I didn't feel like I was on a clock and he wasn't overly familiar like some of the other salesman I dealt with. (You know the ones that act like you're their new best friend as soon as you meet them? That can't agree with you enough about everything you say while it's clear they're barely listening? I hate that, and this was the opposite.) Just genuinely friendly and professional. We went out to the lot, he took me straight to the car I asked to see, didn't try to show me any of the fancier models on the way, and let me look things over at my own pace. He showed me features when I asked, and talked to me like an intelligent person, but in non-car-speak. We took a test drive and I didn't feel rushed. He pointed out a few driving/performance features along the way and let me go as far as I wanted to in order to get a feel for the car. I still wasn't sure about the car when we got back, so I told him I wanted to think about it and he said, "I understand. It was great meeting you, and if you have any questions or want to come back for another drive or to check out a different car, just give me a call." That was it! No "what will it take to get you to change your mind and buy this car today" pressure. No wasting my time. Besides the time I spent driving, I was at the dealership for probably 20 minutes, tops. Looking at the car too, not sitting at a desk being grilled about "what's my price point?" I test drove that same car and a few other models at two other area dealerships the next day, and those salesmen were pushy, didn't listen, and in general just put me off in a big way. I stayed long enough to give them Brian's quote and ask them to beat it. They made me offers in writing, and I left, but not before they could summon the managers to try to pressure me into buying on the spot. I decided I did really like the car I drove (same model at 3 dealerships), so I emailed Brian, gave him the best price I'd been quoted, and he was able to come in just under that, which was *well* below invoice. I wanted one last test drive to be sure (hey, it's still a lot of money! I want to be sure!) and again, despite having spent 2 days emailing me and time on a test drive with me the day before, he was happy to go for another drive with me. I loved the car, I got a great price, and even the paperwork to actually buy the car didn't take very long. No waiting for hours while they try to sneak extras into the bill. Honest, up-front pricing. Consistently great customer service from start to finish. Great value, and great experience. (and how many times can you ever say that about car buying??) More
by megnlisa
Employees Worked With
Brian Bearce
September 24, 2012
They were convenient to deal with and the price they gave us was $300 cheaper than any one in the area so we bought the car from them ,Anthony was great to deal with and was very helpful. I highly recommend us was $300 cheaper than any one in the area so we bought the car from them ,Anthony was great to deal with and was very helpful. I highly recommend him, if you need to buy a new mazda More
by basdon83
Employees Worked With
Anthony , Anthony Arthur
June 18, 2011
Browns Mazda are a well selected group of professionals. The staff was knowledgeable, helpful, and when it came to negotiations, their prices where fair and reasonable. A++ service. Also, the best finance d The staff was knowledgeable, helpful, and when it came to negotiations, their prices where fair and reasonable. A++ service. Also, the best finance department that I have ever done business with. Thanks John, Luis, and Quinton. More
by rikolaw
Employees Worked With
Quinton, Quintin Lytle
June 14, 2011
I'm not typically one to leave public reviews, however, my experience at Brown's was so exceptional that I feel it was necessary to let others know about this great dealership. I've bought a number of car my experience at Brown's was so exceptional that I feel it was necessary to let others know about this great dealership. I've bought a number of cars in my day, and Browns has been the only one to meet my expectations on EVERY level. It started with my contact with the salesperson who was great. He was friendly, upfront and honest. They did not have the car I really wanted, but they went above and beyond my expectation and got the car for me!!!! The sales process was not a headache, which I appreciate...one of my worst pet peeves is dealing with the negotiations at a car dealership, but with the help of Dareo(?) we were able to come to an agreement very quickly. I appreciate that he took my time into consideration and walked me through the process. From there I went into finance with the thought of "oh here we go, another frustrating battle" but it was nothing of the sort. I don't think I've ever made it through the paperwork process so smoothly before at any other dealer. Once all was said and done, not only did they personally go get the car I wanted, but they ran it through the service department to make sure it was perfect, ready and clean!! Because of my horrible experiences in the past with other car buying experiences, I was amazed at how happy I was to have done business at Browns. I will continue to bring my car there for service. Browns now has a loyal customer with the highest of recommendations!!!!! More
by Doubleduty
Employees Worked With
Jones, Dareo
January 13, 2011
WOW!! What a great car buying experience. In my many years of living, I have never had such a good experience at buying a car. I, as most car buyers think at least twice about going to a dealership and years of living, I have never had such a good experience at buying a car. I, as most car buyers think at least twice about going to a dealership and sitting there for hours haggling over the price, trade in and other slipped in price increases. NOT FUN! Well, I had fun purchasing our Mazda CX 7 (Copper Red) from Brown’s Alexandria Mazda three days ago. My wife and have learned that when we purchase a large ticket item we had better know at least as much as the person selling. When buying this car we researched the Consumer Report and found that the Mazda has the best safety of most cars and we got a price range to consider. We then used USAA’s car purchase program and received their negotiated prices, which were good. We did not use USAA because they only had dealerships in Maryland and we did not want to drive 50 miles. We did however have another price range to consider. We then emailed several other dealerships for pricing which gave us additional price ranges to consider. We received a call from Dario, the sales manager, at Alexandria Mazda, located not far from our home. Dario said he had the car we were looking for and I said “give me your BEST and lowest price, I don’t want to haggle over price with a sales person. Dario gave me a price that met the best USAA pricing and below several of the other dealerships. We went to the dealership that afternoon and I still thought that we would be given a sales person who would want to haggle. We went straight to Dario and restated that we did not want to haggle. Dario said, “I want you to meet the sales person I mentioned in my email to you.” WOW – That is when the experience got better. We had the privilege to meet Anthony Arthur – what a wonderful person. Anthony started with the price quoted by Dario and as we were test-driving the new (2011) CX 7, Anthony was having our trade in evaluated. When we returned everything was ready for us. Because we arrived at the dealership late, we were still completing the paperwork at closing and Anthony never even thought to question it was time for him to go home as a matter of fact after the doors were locked Anthony was outside explaining the workings of the total car. The nest day we received an email from Anthony wanting to know if we had any additional questions. We returned and wanted to purchase a mirror with the ability to remotely open the garage door and again there was Anthony walking us through the process. No matter what people say about car salesmen – you need to meet Anthony Arthur before putting all salesmen into the same category. Because of Anthony and Dario, we had the BEST experience ever. Anthony is a good person from the heart. Bill & Shelley H More
by bill0801
Employees Worked With
Anthony, Anthony Arthur
September 23, 2010
I bought a car from Browns Mazda last year and recently needed to get some work done on the car (under warranty) - the service guy (who I will not name) was completely rude to us, extremely unprofessional. needed to get some work done on the car (under warranty) - the service guy (who I will not name) was completely rude to us, extremely unprofessional. Not to mention, when I explained the issue to him he sounded completely clueless as if he's never worked in a service dept. The sales dept will do whatever it takes to make you feel good so you can buy the car but once your sold say bye to "customer service"...and if your car has an issue - good luck with the so-called "service". More
by atrweb
Employees Worked With
Would not like to disclose
September 10, 2009
Total bait and switch operation. lease terms agreed to over the phone, including my putting down a deposit with a credit card. then terms changed when I got there the next day to take delivery. These peop over the phone, including my putting down a deposit with a credit card. then terms changed when I got there the next day to take delivery. These people will promise the moon to get you into their dealership. Avoid at all costs. More
by jk301
Employees Worked With
manager and dario
March 01, 2009
typical bait and switch. First of all they promise you typical bait and switch. First of all they promise you everything. Then when you come back they ask you pay extra $500. Then they back off of written typical bait and switch. First of all they promise you everything. Then when you come back they ask you pay extra $500. Then they back off of written deal, saying that instead of 3 years free oil changes they will give you couple of free oil changes and one tire rotation. At least one salesperson who we delt with still thinks that wearing his 8 thousands dollars ROLEX will make me feel like paying him those extra 500 buck so, he can buy himself a new watch. WAKE up people!!!! ROLEXes and gold chains are things of the past. More
by sokil
Employees Worked With
Bobby
