Safford Brown Mazda Fairfax
Fairfax, VA
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Easy to work with We were genuinely surprised with how nice the cx9 was. We drove I think every three row suv on the market minus the Subaru ascent and the kia/Hyundai We were genuinely surprised with how nice the cx9 was. We drove I think every three row suv on the market minus the Subaru ascent and the kia/Hyundai offering, most were lifeless and the acura and lexus hybrid offerings were super underwhelming. The only thing that really out paced the cx9 was a Mercedes Benz gls. But that was literally double the price and close to triple if you opt for the v8. With regards to sales, Gino did everything right and made our buying experience swift and convenient. Test drive through purchase in total probably spent only an hour in your building. You have an excellent staff. More
AMAZING There is so much I can say from walking in the front door feeling like friends and not just someone buying a car, second everyone was so understanding There is so much I can say from walking in the front door feeling like friends and not just someone buying a car, second everyone was so understanding and helped us to make sure we left with the car we wanted and could afford., I will never go anywhere else.. Mazda for Life More
Best car buying experience!!! From the second I walked in the door ever person I talked to was super nice to me, right down to the finance department. Larry the sales rep that I w From the second I walked in the door ever person I talked to was super nice to me, right down to the finance department. Larry the sales rep that I worked with was extremely knowledgeable about the car I wanted, and all its features. My test drive as long and different types of road to show what the car could do, not just around the block like I had experienced at other dealerships. And once I purchased the car Larry helped set up all the features in my car to my specification. I got a great deal and I Love Love Love my car. More
Rave. Rave. Rave. Great new car buying experience. Friendly, extremely informed salesperson. Zero pressure. A fair price without haggling, and going the extra mile to find the vehicle I wanted. Zero Friendly, extremely informed salesperson. Zero pressure. A fair price without haggling, and going the extra mile to find the vehicle I wanted. Zero issues being a solo woman customer. I had been to several other dealerships and frankly, they were jerks. Brown's actually treated me as a valued customer and didn't try to manipulate me or assume I didn't know what I was talking about. More
Very happy Warranty work and 90k service on my beloved smile generator far from home left me anxious and nervous. Richard and the service team at Brown's did an Warranty work and 90k service on my beloved smile generator far from home left me anxious and nervous. Richard and the service team at Brown's did an excellent job making sure my car is safe and ready for another fun 90k. I'm very satisfied with their work and prices. More
Excellent car buying experience I rarely enjoy the car buying process even when I'm excited and in love with the car I'm buying.... but I must say that this time everything seemed so I rarely enjoy the car buying process even when I'm excited and in love with the car I'm buying.... but I must say that this time everything seemed so much more pleasant and easy. It was a pressure-free, quick and painless process. Kudos to Ashiq Rezaie whose relax and easy going demeanor put me at ease immediately, thus truly making the purchasing of such fun car an enjoyable experience! This is my first Mazda buying experience and I'm impressed, not to mention, I love my new Miata!!! More
Mazda Service Our Mazda Service Advisor Rich Leonetti was excellent in explaining everything would be done and because it would be timely we were given a rental ca Our Mazda Service Advisor Rich Leonetti was excellent in explaining everything would be done and because it would be timely we were given a rental car. More
Browns Mazda Delivers Top Notch Service Service staff was out of this world! Was in a bind when my fuel pump gave out while visiting family in Fairfax and the service team was simply outstan Service staff was out of this world! Was in a bind when my fuel pump gave out while visiting family in Fairfax and the service team was simply outstanding! They kept me informed with the problem and when the part would arrive and best of all they extended the manufacturers warranty to cover the issue since I was only a few miles outside. More
Exceptional Car Buying Experience The buying experience that Ashiq (salesperson) and Derik (sales manager) provided was quite literally the best car-buying experience I have ever encou The buying experience that Ashiq (salesperson) and Derik (sales manager) provided was quite literally the best car-buying experience I have ever encountered (and I've bought my fair share of vehicles). Specifically, Derik went above and beyond to earn my business, making I got the exact color and features I wanted, while still delivering it incredibly quickly and at a fair price. He was honest and respectful, always making sure he understood any roadblocks between me and making a sale. If everyone in the industry operated at the level of efficiency and integrity as Derik, people would be far more excited about the car-buying experience. The best way to sum up my experience at Brown's Fairfax Mazda is that I felt highly valued as a customer. I felt like their team fought for my business, always going the extra mile (or hundred miles) to ensure that the buying experience itself was just as incredible as the car, from introductions all the way through final delivery. More
Great Service! The work was accomplished thoroughly and as described and in the timeframe promised. The service advisor and other staff are very professional and he The work was accomplished thoroughly and as described and in the timeframe promised. The service advisor and other staff are very professional and helpful. Waiting at the dealership is a pleasure because there are plenty of refreshments, a widescreen television, the daily newspaper, and a good assortment of first class magazines. More