Safford Brown Subaru Manassas

This letter is in response to a recent and very positive This letter is in response to a recent and very positive experience at Brown’s Subaru of Manassas, and in particular to the professionalism and ‘ This letter is in response to a recent and very positive experience at Brown’s Subaru of Manassas, and in particular to the professionalism and ‘above and beyond’ mentality of two of the employees: Mr. Yogi Sharma and Mr. Eric Bukhari. First of all, my car (’01 Volks Passat Wagon) was totalled by a negligent driver a few weeks before the New Year and had been suffering the “car buying experience” ever since. My wife and I have been proud owners of a ’00 Subaru outback for many years and knew we wanted our replacement vehicle to be just as reliable, safe and utilitarian as our old one. And as you probably guessed, our choices narrowed down quickly to another Subaru. One day before New Year’s eve, my wife found an enticing advertisement on the Brown’s Subaru of Manassas website and thought it was worth 2.5hr (rush hour) drive to Manassas. She was right (as usual). I managed to pull into the dealership well after closing time and pitch black. Eric was patiently waiting, with a smile and had the outback I was interested in ready for inspection and parked conveniently under some spot lights. I was immediately and pleasantly surprised that he gave me plenty of time by myself with the vehicle, and even when we went back to his desk, was at no time pressuring or overly conversant that I was used to at other dealerships. The discussion I had with Eric about the vehicle was simply to ensure that this particular vehicle would be suitable for my family, and that I would be happy and confident about the purchase. Eric was by far the top salesman I have dealt with over the past three weeks, and quite frankly, changed my impressions about the business ! When I was on the fence about purchasing the vehicle without having my wife look it over as well as my mechanic in Maryland, Yogi came over and sealed the deal with what I would consider unorthodox procedures. We agreed on a purchase price, and with Yogi’s expert consultation I was confident enough to leave the dealership in my new ’06 outback for a test drive back to Maryland and to have the vehicle fully inspected the next day. I was thrilled. Needless to say, we kept the vehicle. We have already passed along several recommendations to our friends and relatives about the dealership and will not hesitate to return for our next vehicle purchase. Yogi and Eric are a great team and I am thankful for their careful attention to my needs, concerns and making this whole car buying experience very simple and quite pleasant. The Ingrams are now a two-Subaru family and wouldn’t have it any other way. More

All were courteous, polite, professional, and very helpful! They made the purchasing of a new car a pleasant experience.This experience was the best one that I have had purchasing an automobile. This helpful! They made the purchasing of a new car a pleasant experience.This experience was the best one that I have had purchasing an automobile. This is my 3rd Subaru, so I know the car very well. My last Subaru was totaled about 3 weeks ago, so the thought of purchasing a new one was not high on my list of pleasant things to do. These people made the experience pleasant and I thank them very much for it. More

Today I got an oil change for my Subaru. I had a coupon that I recieved in mail advertising 3 oil changes in a year for only $59.99. I thought that's a great deal. I was shocked when the lady asked me to that I recieved in mail advertising 3 oil changes in a year for only $59.99. I thought that's a great deal. I was shocked when the lady asked me to pay $29 + change. What? I wanted to pay only $60 for whole year. She goes yes I put this coupon in the computer and you are getting $19.99 credit towards your oil change. Now do the math yourself. With that coupon I paid about $51 for my one time oil change. Isn't it a rip off or what? Unbelievable. I didn't have minded if I had to pay $30 for the oil change without the coupon. But if you are lying, that is really BAD. More

These guys have their act together! We worked with Tom to find the Subaru that was right for the treacherous commute that I do on a daily basis. Tom was extremely knowledgeable, and was not pushy in the to find the Subaru that was right for the treacherous commute that I do on a daily basis. Tom was extremely knowledgeable, and was not pushy in the least bit. I ended up with a beautiful new 2011 Outback and I couldn't be happier. I explained to them that I didn't want to spend the whole day at a dealership and they had me in and out within an hour. This was an excellent purchase experience! More

Thank YOU for not being a high pressure sales dealer and instead there to advise and nicely close the sale. It is very much a family atmosphere not typical of many dealerships. I am also impressed with the instead there to advise and nicely close the sale. It is very much a family atmosphere not typical of many dealerships. I am also impressed with the various people I met in the different departments and how courteous/professional they were. I would highly recommend this dealership to others and have done so already. I love my new car. After having drove a van for 7 years and now the 2011 Outback, I feel like I am driving a sports car! It drives beautifully and I am spoiled with all the features. Thank you for such a pleasant experience buying a car. I have become a Subaru fan! More