Brown's Manassas Subaru - Service Center

Follow up care and customer care was fabolous. The information setup was comprehensive and informative. The information setup was comprehensive and informative. More

Meredith Eden's positive attitude and customer focus made the visit very enjoyable. She arranged for a loaner car when she realized our bewitched would have to stay overnight. Once the inspection was complet the visit very enjoyable. She arranged for a loaner car when she realized our bewitched would have to stay overnight. Once the inspection was completed she carefully explained all of the findings, making it easy to decide what needed to be corrected. Meredith made Safford Brown Subaru shine! Thank you Meredith! Dave Babin More

I have been visiting here since I bought the car in 2019. I am very happy with the service in most of times but it wasn’t great at this time. I had a tire pressure issue then came here to check it closely. A I am very happy with the service in most of times but it wasn’t great at this time. I had a tire pressure issue then came here to check it closely. Actually one of tires was replaced at different location due to nail then had the pressure issue so I wanted to check it at Subaru. They found that sensor was not reading pressure correctly so they fixed it. I thought the pressure issue was gone but it wasn’t resolved yet. As a result, there was an air leaking issue which was found at the location where I bought a tire. The problem was not related to Subaru but I disappointed Subaru couldn’t find the leaking. More

Kept. me informed during the service and didn't push additional services unless necessary for safety. me informed during the service and didn't push additional services unless necessary for safety. More

Outstanding customer service and supreme support across the entire experience. Best place in Virginia for customer service. the entire experience. Best place in Virginia for customer service. More

My service representative was outstanding. Knowledgeable, polite, effective, capable, responsive and sensitive to my needs. He went beyond to make me aware of what was going to happen and what Knowledgeable, polite, effective, capable, responsive and sensitive to my needs. He went beyond to make me aware of what was going to happen and what was happening. Subaru is fortunate to have Alina Eddie representing your service department. Great job! More

I can’t say enough good things about the service department at Safford Brown Subaru Manassas! From scheduling my appointment to picking up my car, the whole process was smooth and professional. The department at Safford Brown Subaru Manassas! From scheduling my appointment to picking up my car, the whole process was smooth and professional. The advisors were friendly, knowledgeable, and took the time to explain exactly what my vehicle needed—without any pressure for unnecessary extras. More

I have used Brown’s Subaru Service for at least 17 years and for four Subarus. They have always done a fantastic job and have been very professional. and for four Subarus. They have always done a fantastic job and have been very professional. More

Eddie in Subaru Manassas is big asset in that company. Every time I need service for my car he explains everything well and he’s always helpful even it’s not part of his job. Like carrying something from Every time I need service for my car he explains everything well and he’s always helpful even it’s not part of his job. Like carrying something from my car to put in the other car. So continue what you are doing Eddie. Good job. More

Scheduled an appointment early in the morning and they processed my car earlier than expected and finished ahead of schedule. I appreciate the fast service. processed my car earlier than expected and finished ahead of schedule. I appreciate the fast service. More