Safford Subaru Manassas

I bought a Toyota Corolla from this dealership after negotiating the price over the phone with a manager, specifically to avoid the usual in-person haggling. When I arrived, over an hour’s drive away, I negotiating the price over the phone with a manager, specifically to avoid the usual in-person haggling. When I arrived, over an hour’s drive away, I test drove the car and agreed to buy it, but the finance person was tied up with another customer, so I waited over an hour past closing just to sign paperwork. I felt rushed through the entire signing process. After signing, I discovered the car only came with one key. When I asked about a spare, the salesperson said it only came with one and gave me a phone number for someone to make a copy, who never called me back. Toyota quoted me seven to eight hundred dollars to cut a replacement key, something I wish I’d known before agreeing to the price. I was also charged a nearly one thousand dollar processing fee that was never itemized separately. It was bundled into the car’s price, so I only found out about it after the fact. On top of that, there was a missing plastic trim piece near the seatbelt that the manager name Sam promised to mail once my tags arrived. I never received it. After the sale, I got an email from the salesperson asking me to reach out if I couldn’t rate his service as excellent, and to contact the general manager, Drew, directly if there were issues. I did exactly that, and also texted another manager named Sam. Neither ever responded. More

We had an amazing visit with Nalin! The staff is all super friendly and nice, and super accommodating. Nalin went out of his way to make sure that we felt special and Sam the manager is The staff is all super friendly and nice, and super accommodating. Nalin went out of his way to make sure that we felt special and Sam the manager is super supportive and very friendly and willing to work with us. We enjoy working with Safford Subaru Manassas More

UPDATE (June 2026): I am downgrading my experience due to a severe post-sale contract dispute with the finance department. While Habby and Kayla were excellent during the sale, the finance team engaged in an a severe post-sale contract dispute with the finance department. While Habby and Kayla were excellent during the sale, the finance team engaged in an unauthorized product substitution at signing. They presented an official Subaru Added Security (SAS) screen but slipped third-party Fidelity contracts into my finalized paperwork. On April 30th, the Finance Director explicitly agreed in writing to void the third-party plans and convert them to the authentic, backdated factory SAS plans. I signed and returned the cancellation forms that same day. Since then, the dealership has completely ghosted me. It has taken over a month and formal escalations to Subaru Corporate Advocacy, the Virginia Department of Agriculture and Consumer Services (VDACS), and the Better Business Bureau just to get a basic status update. Great sales team, completely untrustworthy finance management. Be sure to check your financing and service agreement contracts carefully before signing anything. ---- After a disappointing and costly experience with my previous 2025 Toyota Corolla Cross and a local dealer/Toyota Corporate (due to manufacturer defect), I was looking for a fresh start with another car maker. My journey with Safford Brown Subaru in Manassas started with some frustration—I drove an hour from DC for a vehicle I was told was available, only to find it wasn't there when I arrived. However, the way the team handled that initial setback is exactly why they deserve five stars. Instead of the typical "bait-and-switch" feeling, Habby (Sales) and Kayla (Manager) were incredibly professional and transparent. They worked hard to make things right, ensuring the rest of the process was smooth, low-pressure, and respectful of my time. The team truly listened to my needs and worked with impressive efficiency to locate a vehicle with my color and options preferences. They also prioritized my vehicle for a service fix to address a recent safety recall. I also appreciated their transparency regarding their 1.5% credit card fee; being able to put the entire car purchase on my AmEx for the rewards was a huge plus, and they were upfront about the cost from the start. Since I am coming from a difficult mechanical situation with my previous new car, I will be keeping a close eye on how this new hybrid in the Crosstrek line performs. I will provide an update to this review in 3-6 months to share how the vehicle is holding up. For now, if you want a team that values professionalism and honest pricing, ask for Habby and Kayla! More