Safford Brown Toyota Glen Burnie

This dealer and especially Heath Defranks are the best. Professional, knowledgeable and courteous. We knew exactly what we wanted, a Rav4 hybrid Limited, and had to wait for it to come in, but when it did Professional, knowledgeable and courteous. We knew exactly what we wanted, a Rav4 hybrid Limited, and had to wait for it to come in, but when it did arrive, the purchase process went very smoothly. Would buy from this dealer again. More

WOW! The experience at Safford Brown Toyota made car buying fun and a pleasure again. Heath Defranks is an excellent agent for Toyota. He has outstanding The experience at Safford Brown Toyota made car buying fun and a pleasure again. Heath Defranks is an excellent agent for Toyota. He has outstanding product knowledge and very professional. Heath was very patient and personable. In addition to working with Carolina Schluter in financing, who was understanding, professional. Carolina is a diamond asset to her profession. The entire experience was really great. Highly recommend this dealership. Safford Brown sets the standards for dealership. Outstanding customer service. No buyers remorse in any way. Look no further. Buy your next car here. Bravo team!!! More

Person I was communicating with didn’t seem interested in making a sale. Did not explain the process of reserving a vehicle. Didn’t seem interested in taking a deposit. Claimed the vehicle I asked about was making a sale. Did not explain the process of reserving a vehicle. Didn’t seem interested in taking a deposit. Claimed the vehicle I asked about was very difficult to get. No follow through. More

Dealer refused to discuss me purchasing the vehicle because I was out of state. They also did not respond to my last email to them. because I was out of state. They also did not respond to my last email to them. More

We just started our car buying search 5 days ago and didn't think we would be new car owners before the end of the week! My wife and I began our car search with test drives a few days ago then started l didn't think we would be new car owners before the end of the week! My wife and I began our car search with test drives a few days ago then started looking up car inventories and calling dealerships. We quickly realized that most of the dealerships in the Columbia/Baltimore were charging outrageous market adjustments until we stumbled upon reviews for Safford Brown in Glen Burnie. We noticed that one salesman, Bing Chen, had more positive reviews than anyone else there too so we reached out. Bing immediately confirmed that Safford did not charge any market adjustments or have any hidden fees. He asked me detailed questions about the features we were interested in and even why we wanted some of those things and provided some of his own suggestions. He let me know he would call me when he got allocations from Toyota that seemed like a match and that I could expect a wait of up to 3-4 months plus time to delivery (45-60 days). I did not expect that he would be calling me just 2 days later (on his day off!) with the car we wanted! Toyota had made an unexpected delivery to the dealership. The stars were aligned for us in that Bing was able to come in even though it was actually his day off and I was able to make it to the dealership within an hour to jump on it. I test drove the car, he showed me all of the features and was so pleasant throughout the whole process. I most appreciated that I was presented with options, but did not feel pressured into absolutely anything (even in the finance office with Sean Owens). We are so happy with our car and I have to say that this was my best car buying experience so far. I definitely recommend Safford Brown and especially Bing Chen and will be back in the future! More

They lied, told them without a remote start it was a deal breaker. Installed a non factory product now remote doesn't work with app. breaker. Installed a non factory product now remote doesn't work with app. More

I haven’t spoken to him yet my number is 808-747-4732 Mike mahalo Mike mahalo More