Safford Chrysler Jeep Dodge Ram FIAT of Springfield

Phenomenal customer service provided by Sonny Thomas yet again. He continues to be the sales representative that we go to for all of our family vehicle needs. His courteous, professional, and responsiven again. He continues to be the sales representative that we go to for all of our family vehicle needs. His courteous, professional, and responsiveness is exactly what we look for in a sales representative. He goes above and beyond to meet our needs. Safford of Springfield will continue to be our dealership of choice as a direct result of our experiences with Sonny. Thanks for hiring him. More

My wife and I recently bought a 2012 Dodge Grand Caravan at Safford of Springfield. The salesman was a very young-looking man named Younes Bekkali. He was the most patient, agreeable and genuinely cooperati at Safford of Springfield. The salesman was a very young-looking man named Younes Bekkali. He was the most patient, agreeable and genuinely cooperative automobile salesman anyone could possibly wish for. I strongly recommend Mr. Bekkali to any potential car buyer. We also endorse his associates and managers at Safford, even though I personally did not meet them all since I was not present on the first day of a two-day process. Even after spending hours with my wife on a Wednesday afternoon while agreeing on the exact price, the trade-in value of our 2007 Chrysler and the exact financing terms, and even after having paint sealant applied overnight to our new Caravan, Mr. Bekkali was gracious enough to entertain our "second thoughts" on Thursday evening without expressing any worry or argument. I truly appreciated his willingness to show us the Dodge Journey as we first considered cancelling our initial purchase, then finally decided to stick with the larger Caravan. He handled us with a simple, unhurried professionalism that seemed to come easily for him, even though the sun was about to set and the dealership would soon close for the evening. I have the impression that he is just a naturally friendly and honest person who has confidence in his product line and has the decency and good sense to let customers arrive at their own conclusions. After we signed all the papers, I was impressed when Mr. Bekkali unexpectedly took the time to configure our cell phones (which have Bluetooth capabilities we weren't even aware of) so they are now "paired" with our Grand Caravan's hands-free voice system. Now, if we get a call from a person already listed as a Contact, the dashboard will display the name of the incoming caller, as long as our cell phone is anywhere in the vehicle and is powered on. The only disadvantage to our new van is that it's 13 inches longer than our old one, so we will have more difficulty parking it, especially when parallel parking. We finally agreed that we will just have to live with this sole drawback, considering the numerous other advantages it offers. One other thing I really liked about Mr. Bekkali is that, before we signed all the finalizing papers, he wanted to find out if my wife was happy or not with her decision. He knew that she was not so thrilled about the parallel parking aspect, and therefore, he was actually concerned about her overall happiness. That quality in a salesman must be fairly rare, I think. What I would like Mr. Bekkali to know, and I now request DealerRater to please inform him of, is that my spouse is a person who takes pride in being a tough bargainer. She thinks one should not show enjoyment at winning while still sitting at a poker table, for example. Even when she gets a good deal, she is much less comfortable than I am to say, hey, this is a good deal you just gave me, so thank you very much! So ultimately, I know I am happy, and in my opinion, she is also quite happy with her experience. We were already regular customers of Safford's Service Department [ever since Passport Chrysler of Alexandria closed], so we intend to maintain that business relationship, going forward. As for Sales, we definitely recommend Mr. Younes Bekkali as one of the very finest salespersons in the Washington metro area. More

Best Jeep dealership in the area. These guys take the time to make sure you are truely happy with you new vehicle. Best time buying a car ever. time to make sure you are truely happy with you new vehicle. Best time buying a car ever. More

Sam Mingle won my business by respecting the way I wanted to do business, being honest and up front with me, and answering my tons of questions quickly. Sam even went out of his way to let me pick up my Jeep to do business, being honest and up front with me, and answering my tons of questions quickly. Sam even went out of his way to let me pick up my Jeep a day earlier than planned (too close to closing time for comfort). I would buy from Sam again in a heartbeat and send my friends and loved ones to him. More

I went in and the first salesman I talked to was very unresponsive and never called me back even after a second visit. I then called back and was put in touch with Sonny Thomas and he was very responsiv unresponsive and never called me back even after a second visit. I then called back and was put in touch with Sonny Thomas and he was very responsive. He called me back in less than five minutes with an answer to what was in stock and I went in to see him and he made the experience enjoyable, at least as enjoyable as it can be during the paperwork waiting period. He was very knowledgeable of the the dealership and the Jeep Grand Cherokee we purchased. More

I've bought 2 Dodges from Safford Fredericksburg and was thrilled to see they are now in Springfield and closer to my work. Our buying experience with Sonny was a pleasure - absolutely no pressure, very kn thrilled to see they are now in Springfield and closer to my work. Our buying experience with Sonny was a pleasure - absolutely no pressure, very knowledgeable about the vehicle, and committed to giving us what we wanted. We felt like we had known him for 20 years after talking with him for 5 minutes. The incentives were great and brought the price down to just where we wanted. We had a chance to talk to another customer who was buying a Jeep, and she was just as happy with everything as we were. I very much recommend Safford (and Sonny!) to anyone looking for a Dodge/Chrysler/Jeep, and I'm thrilled to show off my new Charger to everyone! More

As a return customer, I couldn't say more positive things about this dealership. I explained to Sam what I was looking for and he found it. I went back to Sam after buying a new vehicle 6 months ago becaus about this dealership. I explained to Sam what I was looking for and he found it. I went back to Sam after buying a new vehicle 6 months ago because of his demeanor and attitude...he doesn't push the sale and doesn't bother you at all. I've had poor experiences at other dealerships and this one does not play games and I am shocked at how smooth both purchase experiences were. I was in and out in under 2 hours BOTH times. More

The experience we have with Sunny has been great. He went beyond the norm to make the deal happen. We are very please with the friendliness and good customer service from Mr. Sunny Thomas. We would definitel beyond the norm to make the deal happen. We are very please with the friendliness and good customer service from Mr. Sunny Thomas. We would definitely recommend others to him. More

I really LOVE this Service Dept at the Dealership. I have worked with Bob, Melissa, and Rocky, I have never walked into a Dealership, and was greeted like Family. This past year was a difficult year for me, worked with Bob, Melissa, and Rocky, I have never walked into a Dealership, and was greeted like Family. This past year was a difficult year for me, I Diagnosis with breast cancer, Bob, made sure my Car went in, and came out, where's I didn't have to sit n wait. He made sure I was ok, he checked on me, consulted with me about the time span on the Service of my car, he went the EXTRA MILE...My car Runs like I bought it yesturday, because of the guys that work in the Service Dept..I thank you for having such a great team at your Springfield location..LOVE THEM.. More

Bob has always gone the extra mile to help us timely fix our 3 chrysler cars! Sat. 3:50pm I called with a fuse blown on my Crossfire and by the time I arrived at the dealership at 4:15pm he was able to have our 3 chrysler cars! Sat. 3:50pm I called with a fuse blown on my Crossfire and by the time I arrived at the dealership at 4:15pm he was able to have the fuse fixed on the spot before a long trip I had the next morning. Just the piece of mind knowing the car was back in working order meant alot to me, and Bob always very helpful pointing out areas of upcoming service needs. He is accommodating of a busy mother of 5 schedule and usually very accurate on how long a particular service visit will take which is greatly appreciated. More