Safford Chrysler Jeep Dodge Ram of Warrenton

Time mamangent I scheduled my appointment at 11:30am; however, when I got there the dealership would not start until 1pm because their staff takes lunch from 12-1pm. I scheduled my appointment at 11:30am; however, when I got there the dealership would not start until 1pm because their staff takes lunch from 12-1pm. I don’t understand why my appointment would be schedule at 11:30, when they knew they were not going to start until 1pm. More

Sevice repair I had a wheel bering replaced and it turned out to be a difficult and timely operation. (235,000 miles on my Jeep). Rides as good as new now. Servic I had a wheel bering replaced and it turned out to be a difficult and timely operation. (235,000 miles on my Jeep). Rides as good as new now. Service department did a great job and was very resonable on the cost. More

Went in to buy a car The visit was great, the guy Bill who helped us was awesome. He answer all the question that needed to be answer. The service was quick and fast. The visit was great, the guy Bill who helped us was awesome. He answer all the question that needed to be answer. The service was quick and fast. More

Quick courteous oil change service Had an 8am appt and they took my jeep right in for an oil change. It was completed quickly and there was no mess like other oil change places that lea Had an 8am appt and they took my jeep right in for an oil change. It was completed quickly and there was no mess like other oil change places that leave smudges & oil prints on your door handles, steering wheel & hood; not good on a white jeep! And they didn't try to up-sale me on any other services. More

Recall and oil change Quick service. Fit me in when I wanted to change time of arrival. Will return for further repairs when needed. purchased vehicles here in past and Quick service. Fit me in when I wanted to change time of arrival. Will return for further repairs when needed. purchased vehicles here in past and have gone here for service ever since. More

My experience was great I got the best customer service yesterday,the gentleman explain everything to me and he was able to get my oil changed while I was waiting I got the best customer service yesterday,the gentleman explain everything to me and he was able to get my oil changed while I was waiting More

Grrat service I have purchased 3 auto's from Safford and have been very pleased with the service. I leave 2 hours away from the dealership but make the trip when ev I have purchased 3 auto's from Safford and have been very pleased with the service. I leave 2 hours away from the dealership but make the trip when ever possible to have my vehicle serviced because of the trust I have in the service. More

Excellent experience As of today, I have now purchased three cars from tg Safford company; 2 from Fredericksburg and 1 from Warrenton. The sales person, Kent, is/was ve As of today, I have now purchased three cars from tg Safford company; 2 from Fredericksburg and 1 from Warrenton. The sales person, Kent, is/was very knowledgeable and knows how to well treat a customer. His management. Jeff, is even better. I cannot say enough positive comments about the people and company. They always do their level best to make sure the customer is treated with respect and dignity. They do NOT try to sell you, the customer! Thank you Safford of Warrenton!! More

No sale without the $3400 extended maintenance contract! In late December 2017 I arranged to purchase a 2018 Chrysler Pacifica Hybrid at Safford Chrysler, Warrenton. The sales manager, Brendan Gallehr, and In late December 2017 I arranged to purchase a 2018 Chrysler Pacifica Hybrid at Safford Chrysler, Warrenton. The sales manager, Brendan Gallehr, and I agreed to a firm 'out the door' price in writing. I had arranged financing with Navy Federal Credit Union, and I had a bank draft on which to present as payment. I drove to the dealership late afternoon December 27, 2017 to finalize the agreement. The salesman RJ rode with me on the test drive. I was all set to purchase the car! RJ introduced me to April, the Finance Manager. I explained to April that I had financing, had the price, just needed to process the paperwork. April said, "I can do much better than Navy Federal on your financing." I replied, " I am happy with Navy Federal's terms. I have the check. I just want to process the sale so I can go home. I don't want to apply for any other financing.' Then April began to tell me that I needed a maintenance contract. I told her that I did not want a maintenance contract. April said, "These Pacificas have very complex electronic systems. Chrysler designs them to fail as soon as the manufacturer's warranty expires. The electronic systems cost thousands of dollars to replace! In three years, if you don't purchase the maintenance contract, you will be driving a piece of expensive junk that doesn't work!" April refused to sell me the car unless I agreed to the maintenance contract! I walked out and did not buy the vehicle. Yesterday I received a letter that states that Safford of Warrenton denied my credit application- I did NOT apply for credit through Safford Chrysler of Warrenton! I told April, the Finance Manager, in no uncertain terms that I was NOT applying for credit through their dealership! The unauthorized application for credit violates federal law as a felony. Safford Chrysler of Warrenton has committed a felony. I did NOT authorize Safford of Warrenton to apply for credit in my name. April the Finance Manager applied for credit in my name without my permission. She committed a federal felony. Now that a Chrysler agent, April, has admitted that Chrysler vehicles are designed to fail immediately after the manufacturer's warranty expires, I will never purchase a Chrysler vehicle. More

The worst dealership of all!!! Very unprofessional, the salesman , Timmy Marlowe does not give you a courtesy call , , the manager Jeff did not even bother to talk to us , the wors Very unprofessional, the salesman , Timmy Marlowe does not give you a courtesy call , , the manager Jeff did not even bother to talk to us , the worst experience ever in a car dealership. More