I used the service center online scheduling system and had an appointment for oil change. I was there on time. The service advisor promised that it will take about 40 minutes, a little longer than the usual, and I agreed.They kept me there waiting for 1 hour and 15 minutes. I have tried online shculeduling with other dealerships and was out in 20 minutes. I had other appointments the day and was very upset. I left two messages to the service manager who never returned my call to apologize. Useless scheduling system and bad management. Zero customer service.