Safford Hyundai of Springfield

Safford Hyundai ruined my new car (Sonata Hybrid) purchased from them in Nov 2018. On the very first service (Jan ’19), the oil drain pin was not secured properly resulting in a blown engine. It to purchased from them in Nov 2018. On the very first service (Jan ’19), the oil drain pin was not secured properly resulting in a blown engine. It took from Apr 1 to May 7 ’19 to replace the engine and other damaged components. Fast forward to Jan 18, 2020 – again while driving at speed - the idler pully bolt shears off, & damages the idler pully, timing chain, timing chain housing, and who truly knows what else. Expert mechanics I have consulted indicate the idler pully would have been removed and replaced when the engine was replaced – and is likely collateral damage following the engine replacement. This repair is now estimated for completion in “March” due to backordered parts shipping from Korea. I acknowledge that repairs are being made at the dealers’ cost, however requests for alternate solutions to the Service Manager have fallen on deaf ears, with no options presented. I actually find it surprising that the extensive repairs at dealer expense is the best financial solution for them and would have hoped for any outside the box possible solutions or alternatives. FYI to persons considering the loaner car level service package - This dealership does NOT directly provide loaner cars, however has an agreement in place with Enterprise. This wasn’t known to me until I arrived for my ‘fatal first service’. This rental car process is cumbersome and at times slow (time consuming) when I actually thought I was purchasing a direct dealer loaner package. While I am currently in a rental vehicle through this package I purchased, my service advisor has made it clear that the rental would otherwise be provide at a discount rate of $5 per day, or $160 for the 32 days out of service through today while they repair the car again. I’m completely disheartened, and worse than the damages - my faith in this vehicle, after twice now being stranded on the side of the road with my family, will never be able to be restored. When I am able to drive my own car again in the future - it will be clouded with fear of mechanical breakdown. I simply cannot trust this car, and will likely sell it third party and go elsewhere as soon as I am able. This has shattered my faith in this dealership, and Hyundai, forever. I don’t like making negative reviews, however I feel my experience should be known to others in case anything should go wrong with their service experience on a new car. This is likely how they will handle it. Leaving this review is the only recourse available to me, as the car cannot be legally declared a lemon because its dealer caused negligence, and there are no ‘damages’ to me, beyond approximately $700 in towing and uber rides out of pocket, because they are repairing the car at their own expense. Safford could have had a long time Hyundai customer, however due to this experience I, and anyone I share this story, will not likely ever utilize this dealership in the future. I will however, intentionally end this with the only positive note of my experience with Safford Hyundai. The sales process, and my sales agent Bishnu, were problem free and quite enjoyable. That, and I actually truly liked the car. It WAS fun to drive. :( More

I enjoy bringing my car in to Safford Hyundai in Springfield. The waiting area is always clean and fairly quiet. Abdon is always so polite and friendly. He seems to care about what he does as well Springfield. The waiting area is always clean and fairly quiet. Abdon is always so polite and friendly. He seems to care about what he does as well as the customers. I appreciated his frequent updates as I waited. More

I have no complaints. No pressure. Willing to work with me for what I wanted. Even tho I didnt want a white car I am Very happy with choice of vehicle. me for what I wanted. Even tho I didnt want a white car I am Very happy with choice of vehicle. More

Richard was my service technician. He was very courteous. He keep me in the loop with my issue and promptly noticed me when everything was completed. Great friendly service. Never overcharged. courteous. He keep me in the loop with my issue and promptly noticed me when everything was completed. Great friendly service. Never overcharged. More

Nice staff and service. Satisfied with Stafford Hyundai. They seem to care about the customer. The service area, showroom and waiting area was spotless! Thanks for the car wash and vacuum...nice touch They seem to care about the customer. The service area, showroom and waiting area was spotless! Thanks for the car wash and vacuum...nice touch More

The experience at Stafford Hyundai was five stars the The experience at Stafford Hyundai was five stars the facilities sales reps finance everything was five stars I will definitely talk to friends and t The experience at Stafford Hyundai was five stars the facilities sales reps finance everything was five stars I will definitely talk to friends and to my friends definitely visit Stafford Hyundai five stars five stars More

Service was great and thorough. Wish I had been given a notice for time for check up instead of relying on me to remember. I have a sticker in window to remind me next time. Wait time was good. Waited comf notice for time for check up instead of relying on me to remember. I have a sticker in window to remind me next time. Wait time was good. Waited comfortably in the Customer Lounge. Service Manager was polite, respectful and courteous. He was very business like and professional. More

Very satisfied with professional service provided by R. Francisco at Stafford Hyundai, Springfield VA. Practice good customer service, called and kept me updated on car status. Francisco at Stafford Hyundai, Springfield VA. Practice good customer service, called and kept me updated on car status. More

Great service .abdon was very respectful and very helpful. I am satisfied with work done. Safford was efficient and responsive. They fixed unusual problems with car helpful. I am satisfied with work done. Safford was efficient and responsive. They fixed unusual problems with car More

Abdon, my service advisor, was great and so professional. As a customer, I really value and appreciate that from a service advisor. I would also like to add how open and honest he has been to me regarding wh As a customer, I really value and appreciate that from a service advisor. I would also like to add how open and honest he has been to me regarding what my vehicle needs. In my humble opinion, he is the best service advisor this dealership has employed and which is why I only service my vehicle when he is in. More