Safford Kia Manassas

Incompetence at it's best. I was without my car for three days and not once did they call me to give me any information about my car. It was impossible to plan transportation, s I was without my car for three days and not once did they call me to give me any information about my car. It was impossible to plan transportation, since I had no idea when I was getting my car back. They were barely even apologetic about the major inconvenience. I was extremely disappointed and displeased. More

2nd Car Purchased Here! We helped a family member purchase a car here in June of this year and the transaction was smooth and painless. What was even better about this purcha We helped a family member purchase a car here in June of this year and the transaction was smooth and painless. What was even better about this purchase was the ability to do some of the negotiating prior to ever stepping foot into the dealership! That really sped the process up and let us know if we could come to an agreement before making the trip in. Angel was great to work with and John was as well. More

New car purchase. We have purchased several cars from Brown's Manassas Kia and we are always treated like family!!! I purchased an new KIA SOUL and LOVE it!!! We alwa We have purchased several cars from Brown's Manassas Kia and we are always treated like family!!! I purchased an new KIA SOUL and LOVE it!!! We always get great service here,nobody is pushy and they will work with you!! More

Love, Love, Love John Sasso! If you need a car go see John now, he will treat you right! Mike works hard you help you with what you need. Working with these two you won’t be disappointed! John now, he will treat you right! Mike works hard you help you with what you need. Working with these two you won’t be disappointed! More

Excellent service! Highly recommend! Our experience was a very good one! Carlos was great! He was very passionate about his job. Very attentive with updates! Wish the process could ha Our experience was a very good one! Carlos was great! He was very passionate about his job. Very attentive with updates! Wish the process could have been a bit quicker! Test drive, paperwork and financing went quick, then things slowed down a bit! Overall great experience! More

Brown's Kia Service takes forever! I had an appointment at 8am Saturday for a simple oil change. I dropped the car off Friday night, a day before my appointment. The oil change took 6 h I had an appointment at 8am Saturday for a simple oil change. I dropped the car off Friday night, a day before my appointment. The oil change took 6 hours to perform, quite ridiculous! I called at 1pm and was told they were backed up and behind on their service appointments. I’ve heard this excuse multiple times in the past from this dealership. A oil change should never take 6 hours totally unacceptable. I know I will receive an email back from Brown’s apologizing. Please don’t bother, I don’t need an apology, a coupon or anything else from Brown’s except to be left alone. I will take my business to Ourisman Kia in Chantilly instead, because their service department is much more professional. More

Great service Salesperson pick me up from airport and drove me to dealer. Everyone was great. Best deal around. Paperwork fast and easy.. Did entire deal over phon Salesperson pick me up from airport and drove me to dealer. Everyone was great. Best deal around. Paperwork fast and easy.. Did entire deal over phone. More

A pleasant stay. Browns Manassas KIA provides the customer service that all business' should provide. Courtesy, Hospitality, Responsibility and Accountability. I feel Browns Manassas KIA provides the customer service that all business' should provide. Courtesy, Hospitality, Responsibility and Accountability. I feel they genuinely care for/about all my vehicle needs. More

New Car Purchase Jonathan Woods and the Finance people were great to work with! He emailed me everything I needed to make a decision and had the car ready when I got t Jonathan Woods and the Finance people were great to work with! He emailed me everything I needed to make a decision and had the car ready when I got to the dealership! More

Quick Reliable Service I walked into Browns Kia undecided and within 15 minutes knew I was making the decision with Carlos to help me. Carlos was knowledgeable about every I walked into Browns Kia undecided and within 15 minutes knew I was making the decision with Carlos to help me. Carlos was knowledgeable about every vehicle option I asked about. Carlos was also patient in helping me decide which vehicle to take home. Claudia was well prepared and ready with all of the necessary paperwork to make my time in the finance office quick and painless. More