Safford Kia Manassas

HONESTY! INTEGRITY! PHENOMENAL! I am so VERY well pleased with my purchase experience at Brown's Kia Manassas! The staff was friendly, kind and helpful! My biggest excitement in this I am so VERY well pleased with my purchase experience at Brown's Kia Manassas! The staff was friendly, kind and helpful! My biggest excitement in this entire experience is their INTEGRITY!!! THEY STOOD ON THEIR WORD! I TRULY APPRECIATE EACH AND EVERY ONE OF THEM! VICTOR, HOUSTON, CLAUDIA AND GEORGE HENDERSON, THE GENERAL MANAGER! I will definitely be a returning customer as well as referring my friends and family!!! STELLAR CUSTOMER SERVICE WITH A GENUINE SMILE!!! More

It took too long for my car The service took 3 times to get my car right and I had to miss work twice and the last time I had to request a rental car and I had to call on Monday The service took 3 times to get my car right and I had to miss work twice and the last time I had to request a rental car and I had to call on Monday for an update. More

Major Kai Optima range Engine, Turbo, and many other defects I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine I have used Browns Kia Manassas for the last 5 yearsI have found them some times helpful, but in most case unhelpful. My Kia optimal had a new engine at 30000 miles, Failed back up camera, failed plastic steering cog replacement, and now a turbo failure. They did every thing diagnose my issue, they tried to help. But failed miserably. They did everything the could to not repair our car under warranty, even although the failure of the turbo charger is all over Kia form sites. They could not explain to me why my engine oil level i.e no oil showing on my Dip Stick. to then showing to much oil. they said thats what caused the Turbo failure. Despite the fact of me telling them this happened before adding a 2 quart bottle of oil. to get the car holm and then to the dealer. They did contact Kia USA, with their findings, and not my findings. I was fighting a loosing battle against Robots. who were not listening. So they told me WHY! 1.The turbo Failed (excess oil in engine) LIE !!the issue happened before oil was added, 2. Engine dip stick showed no oil i.e bare metal sight, and to the touch.! They could not explain this.!. 3. they wanted me to pay $3900, to replace the turbo, for a turbo failure they could no fully explain why & how. Despite the fact that they said that it was due excess oil. Again the did not listen to the FACT that this all happened before oil was added to the car that showed no oil on the dip stick. Come guys. Not difficult to understand. 1. Pull dip stick out check level by sight should show oil, light brown, dark brown, even Black in color of oil. 2. No oil bare silver metal Feel bottom of stick straight metal. no oil. 3, act on sight & feel, no oil. 4. Add minimal amount of 2 quarts. so engine would not lock up.. It is my opinion that this was a structure method to not repair my troubled Kia under warranty. This is obviously the new way of dealer service. More

Sales I had doubts about trading my car in a used car They reassured me that I could do it and will help me get it done. I got the car I have been searchi I had doubts about trading my car in a used car They reassured me that I could do it and will help me get it done. I got the car I have been searching for a while thanks to them. More

Friendly and Attentive Customer Service - I love my new Kia! My experience at Brown's Kia was positively splendid! Everyone we encountered was incredibly friendly, knowledgeable, and attentive to my needs and de My experience at Brown's Kia was positively splendid! Everyone we encountered was incredibly friendly, knowledgeable, and attentive to my needs and desires for a new vehicle. I drove away on the same day in an incredible Kia Optima and couldn't be more pleased. Recently, my mom also decided to get a new car, and she ended up at Brown's Manassas Kia, too. We love the entire team, and plan on going nowhere else for our family's future vehicle needs. More

Very good as usual Routine maintenance service. Set my appointment over phone 2 days prior and my Sorento was serviced quickly and returned in an hour. Besides the routi Routine maintenance service. Set my appointment over phone 2 days prior and my Sorento was serviced quickly and returned in an hour. Besides the routine lube & oil change, it was hand washed and vacuumed! Lastly, the usual inspection was done and upcoming items to watch were discussed. I find this very useful to plan & budget $ for the inevitable tire replacement. More

Great service , very helpful. Worth going. So now I am making twenty five word minimum. Because good service needs recognition but there is not a ton to say , very helpful. Worth going. So now I am making twenty five word minimum. Because good service needs recognition but there is not a ton to say More

Excellent customer service and communication! I am truly impressed with the transparency, efficiency, and professionalism of everyone we encountered at Brown's Kia. Pedro is a fantastic asset to t I am truly impressed with the transparency, efficiency, and professionalism of everyone we encountered at Brown's Kia. Pedro is a fantastic asset to the company - I really felt like he was working with us to get us in the right car rather than just trying to sell us something. He worked with our schedule, staying late, and honored everything that we discussed prior to arriving at the dealership. The dealership itself is very comfortable, modern, and clean and we were offered refreshments several times during the process. I would really like to commend the financial manager, Claudia, as well. Her expertise made the (usually) painfully long and boring experience of financing very easy to understand and was really charming and funny, so we actually enjoyed the entire car buying process. I will definitely recommend that my friends drive the extra distance (we live closer to the dealership on Route 1, which absolutely pales in comparison to Brown's on all fronts) to Brown's. If they ask for Pedro and get to work the financing out with Claudia, they will be really happy. My husband said, after working with Pedro yesterday, that he would buy cars from him for the rest of his life if he could. I agree! More

Great experience Friendly competent staff made the car buying experience pleasant and easy. I found a great car for a fair price. From start to finish the process was Friendly competent staff made the car buying experience pleasant and easy. I found a great car for a fair price. From start to finish the process was seamless. More

Great place I went to Brown's for a recall on my car. They told me that it would likely take 2-3 hours to complete, but I was out in an hour (and I even showed up I went to Brown's for a recall on my car. They told me that it would likely take 2-3 hours to complete, but I was out in an hour (and I even showed up early for the appointment!) I appreciate the friendly atmosphere, the yummy treats/beverages, and the quick/accurate work. Thank you! More