Safford Kia Manassas

Graet service! Follow-up, friendly staff. Very knowledgable and professional in all aspects. Would recommend to family, co-workers and friends. Follow-up, friendly staff. Very knowledgable and professional in all aspects. Would recommend to family, co-workers and friends. More

I purchased a 2019 Subaru Crosstrek from Safford Brown Kia in Manassas, and I honestly couldn’t be happier with the experience. From start to finish, I felt supported, informed, and never pressured. Kh Kia in Manassas, and I honestly couldn’t be happier with the experience. From start to finish, I felt supported, informed, and never pressured. Khalid Janah was incredible to work with. He was extremely helpful throughout the entire process and made me feel genuinely comfortable with my purchase. I had a lot of questions, and he answered every single one quickly and honestly. He was also incredibly patient when I didn’t understand something and took the time to explain it without ever making me feel rushed or uncomfortable. What really stood out was how far he went to make sure everything was right. He actually drove to another lot just to bring the car over for me and even pointed out a small issue himself instead of glossing over it. That level of honesty meant a lot to me. I also worked closely with Alfonso Brooks, the manager, and he was just as amazing. He answered many of my questions, made sure I felt confident throughout the process, and when Khalid noticed the issue with the car, Alfonso immediately had the mechanics do a full inspection to check for anything else. They found the problem, replaced the part, and covered the cost entirely. Even more impressive, he was able to get all of this done in one day. Khaled Jarrar also helped me through the paperwork process, which can be stressful, but he made it easy. He ensured I fully understood what I was signing, clearly explained the next steps, and even helped me coordinate with my bank to make sure my down payment went through smoothly. This entire team went above and beyond, and I never once felt confused, pressured, or overlooked. If you’re looking for a dealership that truly cares about your experience and not just the sale, I highly recommend Safford Brown Kia — and especially Khalid, Alfonso, and Khaled. I’m extremely happy with my car and grateful for how seamless they made the entire process. More

Professional. Knowledgeable. Courteous. Appreciative. Nothing to say. It's a good dealership that appreciates its clients and does a good job. Knowledgeable. Courteous. Appreciative. Nothing to say. It's a good dealership that appreciates its clients and does a good job. More

I was greeted when I arrived, John listened carefully to what I said, and gave clear explanations about the process, he communicated well throughout the process, and did an excellent job in every respect. I what I said, and gave clear explanations about the process, he communicated well throughout the process, and did an excellent job in every respect. I would highly recommend this dealership to anyone looking for service or a new car. More

A really good experience with sales staff, Nii, and financial staff, Khaled. They were helpful, patient and knowledgeable but not pushy, and both worked really hard to support the trade and sale of my financial staff, Khaled. They were helpful, patient and knowledgeable but not pushy, and both worked really hard to support the trade and sale of my car. More

The environment was welcoming and comfortable for work while I waited. The staff was courteous and informed and thr wait was reasonable. while I waited. The staff was courteous and informed and thr wait was reasonable. More

The dealership is well kept with and clean and very friendly I love the staff friendly I love the staff More

Very clean environment with amenities available. Was kept informed of diagnosis by John and the car was returned to me vacuumed and washed, nice touch Was kept informed of diagnosis by John and the car was returned to me vacuumed and washed, nice touch More

They had the car for over 2 weeks and it's not fixed. I was told an engineer from Kia was supposed to come and look at it, I don't think it happened. They was supposed to replace an axle, it didn't happe I was told an engineer from Kia was supposed to come and look at it, I don't think it happened. They was supposed to replace an axle, it didn't happen. I was told the problem lies in the tires but the car has brand new tires. They suggested road force tire balancing but didn't offer to do the balancing themselves. They released the car to me knowing it was not fixed. More

Love this dealership. Waiting area is comfortable and my service advisor John is exceptional. I would recommend to my friends and family. Waiting area is comfortable and my service advisor John is exceptional. I would recommend to my friends and family. More