Safford Volkswagen of Fredericksburg

I genuinely like my Volkswagen and my Tiguan, but this experience has completely destroyed my trust in this dealership and its service department. I dropped my 2024 Tiguan off for a scheduled 8:00 a.m. experience has completely destroyed my trust in this dealership and its service department. I dropped my 2024 Tiguan off for a scheduled 8:00 a.m. appointment on Thursday, August 6 due to significant water intrusion that resulted in electrical and interior/upholstery damage. I was told I would receive an update between 10:00 a.m. and 2:00 p.m. that day. No one contacted me. Since then, I have received ZERO proactive communication about my vehicle. Every attempt to get an update has required me to call, follow up, and ask questions myself. My vehicle has now been sitting at the dealership with water damage without a clear diagnosis or reasonable repair timeline. What is especially frustrating is seeing responses to so many other poor reviews asking customers to “contact us so we can discuss this.” I have contacted this dealership multiple times. I have repeatedly given them the opportunity to communicate with me and address my concerns. At one point, I was specifically assured that the service manager would call me the following day. That call never came, and there was no follow-up or acknowledgment. I shouldn’t have to repeatedly chase a dealership for basic information about a relatively new vehicle in their possession for a warranty concern involving water and electrical damage. I have absolutely no confidence in this dealership’s communication or handling of it. I would much rather have had this resolved directly and professionally than feel the need to leave a negative review. If the dealership is going to publicly ask dissatisfied customers to contact them, they also need to actually respond when those customers do. More

All the employees that we interacted with while there shopping for my new car were exception and professional. Greatly enjoyed my experience! shopping for my new car were exception and professional. Greatly enjoyed my experience! More

Good communication N/q Here are more words. Here are more words. Here are more words. Here are more words. Here are more words. More

I was happy with everything, I think that they were really trying get the job right. I have no problem with the service I was given. really trying get the job right. I have no problem with the service I was given. More

We bought two cars in two days and the sales team made it such an enjoyable experience! Kyle and Chris were knowledgeable, professional and kind. They made the buying experience the best it could be. The fin such an enjoyable experience! Kyle and Chris were knowledgeable, professional and kind. They made the buying experience the best it could be. The financing was also smooth and stress-free. Thank you to everyone at Safford VW! We love our new vehicles! More

They kept me up to date on what was going on with my car & the things that the tech recommended to get done on my vehicle. Very flexible working around my schedule with bringing my car back. & the things that the tech recommended to get done on my vehicle. Very flexible working around my schedule with bringing my car back. More

Excellent customer service. Explained everything no messing around straight to the facts. Answered questions with knowledge not guesses. Very easy dealership to deal with and I Explained everything no messing around straight to the facts. Answered questions with knowledge not guesses. Very easy dealership to deal with and I hate car dealerships More

Bruce is a great no xxxxxxxx communicator. He deserves a raise/ christmas bonus/ rating of 15!!! He deserves a raise/ christmas bonus/ rating of 15!!! More

Very courteous and professional. Listened to what I needed to have done and made a plan Listened to what I needed to have done and made a plan More

I found the experience of just figuring out what the basic 30K mile services recommended, and what the cost should be, to be pretty unclear. I think it’s honestly my own fault for bringing a vehicle to basic 30K mile services recommended, and what the cost should be, to be pretty unclear. I think it’s honestly my own fault for bringing a vehicle to the dealership for routine service. I always heard they will gouge you, but I wanted to do the right thing as this is my daughter’s vehicle and it’s relatively new. But, lesson learned. More