I have never been to this dealer before. Brought my car in for a minor recall repair. Was greeted at the door, they took my info, and said it'd be about an hour. Plenty of room in the waiting area to distance and, well, wait. About an hour later, my car was done and I was on my way. Very smooth experience.
My only complaint is the excessive number of texts and calls surrounding the visit. A couple before and then 4 - 5 after.