Safford Volkswagen of Fredericksburg

My husband and I visited Bill Britt Volkswagen yesterday. When we arrived, we noticed the "hours" on the door stated they were open until 5; it was 4:55. There were 3 sales people in the parking lot, 1 of When we arrived, we noticed the "hours" on the door stated they were open until 5; it was 4:55. There were 3 sales people in the parking lot, 1 of which was with a customer - the other 2 were talking. We came to the dealership with "pre-approval" from our bank, knew exactly which vehicle (Jetta TDI Premium - Toffee) and walked straight to it. And stood. And stood. And stood. At 5:00PM, personnel walked out of the building, got in their vehicles and left. At no point were we spoken to by the salespersons outside nor were we acknowledged by those walking from the inside. We purchased a vehicle from Pohanka Hyundai. They were extremely helpful and very generous. More

I needed a newer car and I feel like I got a great deal. As a matter of fact, I know I did. I checked the Blue Book value of the vehicle I purchased and got it for $2,000.00 less. I felt like I was treat As a matter of fact, I know I did. I checked the Blue Book value of the vehicle I purchased and got it for $2,000.00 less. I felt like I was treated honestly and with respect by Mr. Bjornsen. I am STILL very pleased with my purchase from Bill Britt Mazda/Volkwagen. More

Ms. Sanders Pam is a delight to deal with. She has Ms. Sanders Pam is a delight to deal with. She has never failed to give spot on advice and has worked with me to fit in the scheduled maintenanc Ms. Sanders Pam is a delight to deal with. She has never failed to give spot on advice and has worked with me to fit in the scheduled maintenance and repairs within my hectic schedule. She is truly the reason I bring all my service work to Bill Britt. S/F Bill More

I have taken my 2012 Volkswagen Passat to Bill Britt for every 10,000 mile service since I purchased it in December 2011. Pam Sanders is my Service Rep and she always takes very good care of me and my car. every 10,000 mile service since I purchased it in December 2011. Pam Sanders is my Service Rep and she always takes very good care of me and my car. She always explains the work to be done and answers al of my questions and concerns if I have any. She keeps me posted on the progress of the work and delivers my car to me when promised. I have enjoyed every experience, from purchase through service, with Bill Britt and I highly recommend them to anyone looking to purchase a new Volkswagen or have their existing one serviced. More

Very friendly staff who provided me with excellent service. I called in about a car since I was out of town and they had me approved for a loan and ready to pick up that night. Their no haggle price i service. I called in about a car since I was out of town and they had me approved for a loan and ready to pick up that night. Their no haggle price is refreshing and they gave me a fair price on my trade in in as well. I couldn't be any more happy with the service or the car I bought from Bill Britt. Thank you to their staff. More

I vistied Bill Britt VW because I was interested in a new car. I purchased a 2013 VW Jetta TDI and traded in a 2007 VW Jetta. Rich Tippey worked with me during the whole process. He was helpful, straightf car. I purchased a 2013 VW Jetta TDI and traded in a 2007 VW Jetta. Rich Tippey worked with me during the whole process. He was helpful, straightforward, and nice. Not once did I feel like I was going to be taken advantage of. The entire process went smoothly from selecting the vehicle, to taking a test drive, to financing, and trading in my old car. The trade in value I got for my old vehicle was reasonable and in the ballpark of what I was expecting. I looked at the vehicle, took a test drive, and figured out the finances on Thursday (pricing, trade in, and down payment). When I got to the dealership Friday morning, Rich had everything lined up for me, so all I had to do was sign the paperwork. The vehicle was clean and ready to go when I got there Friday morning. Rich took the time to go over everything on the new vehicle, show me the differences between the new car and my old car, and explain any questions I had. He explained the warranty and other perks to me in detail. Rich also checked with a few other banks and got me a lower interest rate than I had with my bank when I first came in. I highly recommend Bill Britt VW and Rich Tippey. The process could not have gone more smoothly. More

Great service and attention to details. Personal care was provided. As always Pam provided a great experience. She saw to it that I was provided a loaner car which accommodated my travel needs back and was provided. As always Pam provided a great experience. She saw to it that I was provided a loaner car which accommodated my travel needs back and forth to work. More

Pam Sanders is the absolute best customer service representative I've ever met. I have had my cars serviced at Bill Britt for over 10 years at she's hands down my service rep of choice. Pam anticipa representative I've ever met. I have had my cars serviced at Bill Britt for over 10 years at she's hands down my service rep of choice. Pam anticipates your needs, develops solutions, set realistic expectations and develops the ultimate customer experience. She always delivers! Additionally, her calm, pleasant, friendly demeanor make me want to return to her every time my car requires service. She's simply "the best!" More

My experience with the service department at Bill Britt VW is nothing short of spectacular. Pam has always treated me with excellence, a smile on her face and kind words. I truly feel like everyone at the VW is nothing short of spectacular. Pam has always treated me with excellence, a smile on her face and kind words. I truly feel like everyone at the dealership treats me like one of the family. More

I have used Bill Britt for years to service my 3 different VW models I own, They are always very accommodating, nice, professional, and the service is top notch. I have never left the dealer thinki different VW models I own, They are always very accommodating, nice, professional, and the service is top notch. I have never left the dealer thinking I have been ripped off, or did I really need that service. The car is returned washed and vacuumed out. I can set an appointment and communicate with my service advisor, Pam Sanders via email and she always responds. I have pushed several acquaintances to Bill Britt based on the service I have received over the years.- KMH More