Safford Volkswagen of Fredericksburg

I was trying to negotiate a fair price with 2 different dealerships around Washington DC area. After 2 days of back and forth, I finally stumbled on a listing at Bill Britt's. Their advertized price was dealerships around Washington DC area. After 2 days of back and forth, I finally stumbled on a listing at Bill Britt's. Their advertized price was lower than the one I worked out after negotiating with other dealers for 2 days. Made a call, confirmed the price, and was on the way to buy. There were no surprises when I got there. Mike Danaher, the sales rep, made the transaction quick and easy with no BS included, only friendly service. Save your time and money ang go straight to Bill Brit's if looking for a Mazda. Thank you Bill Britt's and Mike! More

We purchased a 2014 Mazda 6 on March 20th (see previous review). My wife was currently driving a 2004 Mazda 3, which she dearly loved, but needed a larger and more versatile vehicle to haul grandchildren review). My wife was currently driving a 2004 Mazda 3, which she dearly loved, but needed a larger and more versatile vehicle to haul grandchildren around. She test-drove a CX-5 and loved it. The problem was that the dealer did not have the trim level and color that she wanted. Kirk immediately searched the internet and found one vehicle in the state of Virginia that fit her requirements. It was in Blacksburg and he said that, if she wanted it, they could possibly have it here the next day. She said that she wanted it and, sure enough, it arrived the next afternoon. Since the arrival day was a Saturday and with the dealership being closed on Sundays, the car was cleaned and prepped Monday morning and we picked it up that afternoon. Not counting the test drive, I think it took about one hour to complete the entire process which included trade-in, financing and new vehicle delivery. My wife was a little sad to give up her little red Mazda 3 which had served her so well but she is now very much in love with the new CX-5. It is a beautiful automobile. While there, we bought a cargo tray for the CX-5 from H.B. and Robbie in the parts department and scheduled a service appointment with Lisa to have fog lights installed on my new Mazda 6. When I took the car in for the install, Lori already had the paperwork done and she had me in a loaner car and out the door in about 10 minutes. My car was ready the next day when promised and the work was done correctly. I can't imagine buying TWO cars in one week from any other dealer. It usually takes me couple of weeks to recover from the traditional car buying process with all of the deception, pressure and negotiating that often comes with it. This past week has actually been fun and I think I am going to miss Kirk and all the folks there next week since I have no need to buy a third automobile. Oh well, all good things must eventually come to an end. Thanks again to all the wonderful folks at Bill Britt Mazda. We are extremely happy with our new Mazdas. Michael & Charlotte Fields Fredericksburg, VA More

Friendly no rush attitude by John Bott, the salesman. He answered all our questions and asked us a few to help clarify our needs as to the type vehicle would be best for us. We visited twice before our pur answered all our questions and asked us a few to help clarify our needs as to the type vehicle would be best for us. We visited twice before our purchase and were satisfied by the way we were treated and the quality of the product. More

Mike Danaher went above and beyond to ensure that the vehicle we purchased was perfectly suited to our needs. We would highly recommend Bill Britt Mazda, in general, and Mike, specifically to anyone at vehicle we purchased was perfectly suited to our needs. We would highly recommend Bill Britt Mazda, in general, and Mike, specifically to anyone at any time. More

First of all, I would like to start by saying that my car buying experience at Bill Britt Volkwagen was amazing. I was not a first time car buyer; so, typically this is a process I dread because of all of th buying experience at Bill Britt Volkwagen was amazing. I was not a first time car buyer; so, typically this is a process I dread because of all of the haggling and negotiating to try to get to a payment that best fits your budget. Normally you're walking out with your car 6-8 hours later. But not here, I was pleased to be assisted by Rich Tippey. He was very professional and got straight to the point. He was very knowledgable about the vehicle and did not use pressure to try to sell it. He gave me the best possible price up front and it was in line with the "numbers" I had worked the night before. So, I knew I was dealing with an honest gentleman; I later found out that he wasn't working on commission. That explains why the payment sounded fair; since he was a salary-based employee he didn't have to pad the price to get his cut. I was in and out of the dealership in about 2 hours and that's absolutely exceptional. If more dealership had salary-based salesman, I think customer service and customer satisfaction ratings would be through the roof. Bill Britt Volkswagen has the recipe for success; they don't have to change the core of how they operate. If they want to improve, the can add the normal things that have to be enhance with business in the future. But, they are on target and ahead of most dealerships now. I am a completely happy customer. More

Rich was attentive and knowledgeable. Clearly this is a well-trained salesman who believes in and endorses the product. I would not hesitate to purchase another vehicle from Rich - and have recommended him well-trained salesman who believes in and endorses the product. I would not hesitate to purchase another vehicle from Rich - and have recommended him to others repeatedly over the years. More

Rich Tippy is the reason I returned to Britt VW. This is the 2nd car I've got from him-Outstanding experience! Thank you Rich! the 2nd car I've got from him-Outstanding experience! Thank you Rich! More

My husband and I recently purchased a used VW Golf at Bill Britt and we thought it was important to let others know of our wonderful experience. From the moment we walked into the showroom, we were gree Bill Britt and we thought it was important to let others know of our wonderful experience. From the moment we walked into the showroom, we were greeted in a way that instantly made you feel at home. If you have previously purchased a car then you know the preparation needed before entering a showroom. You know that you are in for an adversarial interaction - you prepare to be bruised by the process of bartering. But, upon entering Bill Britt's showroom, we quickly realized that our preparations were all for naught. We were instantly made to feel at ease, more like we were being invited in out of the cold for coffee by old friends This might be because Jessie, our saleswoman, was the quintessential professional who seemed to genuinely care about us finding the right car. It quickly became a supportive partnership. And, this partnership was further fostered by the economics of the transaction. There are no commissions and the price of the car is the final price of the car; their best price. My husband and I had done our research and we knew that the price of car we purchased was more than competitively priced - it was simply the best price around. We were told that this pricing model was motivated by the fairness principle. Why should someone pay more just because they are not as skillful in negotiating or learned in pricing models as the next customer? And, we agree. We love our car and plan to go back to Bill Britt for all our car purchases in the future. You will not regret it if you choose to do the same. More

My wife was in the market for a new more fuel-efficient car than her current Honda. I’ve always been a fan of Volkswagen products so I recommended we check out the TDI Passat or Jetta. We knew absolutely car than her current Honda. I’ve always been a fan of Volkswagen products so I recommended we check out the TDI Passat or Jetta. We knew absolutely nothing about Bill Britt motors when we drove onto the lot. Frankly we chose to shop there because even though they’re a tad farther from our home than a few other dealerships we didn’t want to be hassled with shopping in a bigger metropolitan Washington DC dealership. Let me tell you this was one of the best flukes ever! We wandered around looking at cars on the lot for a few minutes, not a single sales person came out and attacked us like they were some wild carnivore and we were their prey. When we were ready to test drive, we waltzed into the front desk and had a brief chat with the extremely pleasant receptionist. She promptly sent over salesman John Batt. John asked what we were interested in and what we wanted to drive. He tossed us the keys to the first model we were interested in and said there’s one right out front. We hopped in and were off on our test drive. When we got back to the dealership he had the two other models we wanted to drive lined up ready for us. We drove three cars and then spent some time with John running some numbers, trade values blah blah blah- you know the typically painful part of buying a car. Normally painful to the point that you want to stab your eyes out with that pencil the salesman keeps nervously fumbling with. At Bill Britt this wasn’t in any way shape or form painful…. We were buying a car so I must very cautious about saying this but I have to be honest, it was actually very casual and no pressure……. Ok I’ll say it, it was a pleasant experience…. Honestly! The Missus (who is not nearly as spontaneous as I am) wanted to at least sleep on it. By the time we got home her mind was made up that we would return in a few days and buy from the wonderful folks at Bill Britt. Over the next few days we surprisingly didn’t get a single harassing phone call from John or anyone at the dealership. So we journeyed back 2 days later ready to buy. We knew the model but still had to decide on color and options. Again we got the keys to 4 cars and John walked us out there but he was amazingly no hassle. Like for real no hassle, no pressure and extremely helpful. Once she decided on the “one” the detailing crew took it away and quickly returned it cleaned, waxed, and full of fuel. We signed a few papers with Mark the finance manger-who was also tremendously friendly (to be honest I expected nothing less at this point) and boom! You’re the owner of a brand new Volkswagen. John took us out to the car and made certain we knew how to work every intricate function of the car. So to make a long story short (if you’re still with me), I would absolutely recommend Bill Britt Volkswagen to my friends, relatives and most importantly complete strangers. Oh and by the way I was so pleased with the way everything went I also bought a brand new car and picked it up the next day!!!!!! I look forward to having a long and happy business relationship with the family at Bill Britt! More

When we visited the showroom for a "looksee," the salesman, Mike Danaher, was friendly, courteous, helpful, and in no way "pushy." He was there to help us but to not interfere with our "quiet tim the salesman, Mike Danaher, was friendly, courteous, helpful, and in no way "pushy." He was there to help us but to not interfere with our "quiet time" as we looked for a new car. Another visit to the showroom involved a test drive, then some decisiion-making on our part regarding accessories, etc. Mike continued to be knowledgeable and helpful. Finally, Mike looked around to find the car we wanted, arranged for it to be delivered from another dealership, and we concluded the deal at a price that made us quite happy. All in all, a great experience for us. More