Sahara Chrysler Jeep Dodge Ram

Casey Roberson = the BULLY I purchased a vehicle on 10/04/19 and almost walked out with my old wheels. Kevin Watts was a kind and professional salesmen and after negotiating my I purchased a vehicle on 10/04/19 and almost walked out with my old wheels. Kevin Watts was a kind and professional salesmen and after negotiating my trade, I thought the hard part was over. I met with finance and this is when everything went downhill. The first finance salesmen spent time pressuring me to buy extra warranty and gap insurance, although he was respectful. He left and Casey R., from finance (I'm assuming he is the finance manager), comes in and tries to BULLY me into buying what I already declined. I said no more than a handful of times and he was not taking no for an answer. He was going to change the terms of my loan without telling me in his attempt to get me to purchase and when I called him out, he just tried to continue to bully me. I finally walked out because he would not leave me alone. NEVER in my life have I experienced anxiety due to not wanting to purchase extra warranty. This no HAGGLE dealership turned in to a HAGGLE over this warranty and I would NEVER recommend purchasing a car from this place because NO one should ever feel they have to purchase something they do not want. I understand it is a "sales" job and pitching is completely different from BULLYING. I never want ANYone else to experience what I did and Casey Robenson should be ashamed that he is a BULLY. Also to note....every vehicle is equipped with the KARR security system and DataDot which adds an additional $899.00 to the total cost of the vehicle that you cannot take off. If you take this off, they will eliminate the discount price of the vehicle which is anywhere between $1,000-$2,000; a complete rip off. *****I will NEVER purchase another vehicle from here because of Casey R.************ More

Chrysler Dodge Extended Warranty Product Not happy to hear my $3000 Platinum extended warranty is not prorate cancable when I sell or trade my vehicle like every other extended manufacturer w Not happy to hear my $3000 Platinum extended warranty is not prorate cancable when I sell or trade my vehicle like every other extended manufacturer warranty I've ever purchased; Nissan, BMW. Chevrolet have been. Why would I ever by another Chrysler/Dodge/Jeep product, and certainly from this dealership? More

Wasnt looking to buy We went into Sahara jeep just look at the new gladiators. We were greeted by Lily and her boss answered all of our questions. They asked what kind We went into Sahara jeep just look at the new gladiators. We were greeted by Lily and her boss answered all of our questions. They asked what kind of vehicles we drove and asked why I was still in the current vehicle I was. I explained my situation and they assured me they could get me into a new car. Next thing I know I'm driving out of there in a brand new Jeep. Lily was the best, she never left her side and always made sure we were comfortable. Thank you Sahara jeep. More

Scam Artist, caught red handed!! Caught them in a hustle!!! Had my battery replaced, they decided to install a aftermarket battery instead of a standard battery with no explanation or Caught them in a hustle!!! Had my battery replaced, they decided to install a aftermarket battery instead of a standard battery with no explanation or reasoning why. I arrive to pick up my vehicle, explain to the guy that’s not the correct battery, even read him the parts number from his own catalog. I talk with the service manager and he explains to me that the standard battery is on back order and they don’t have any, that’s why they installed the more expensive battery. I call Chapman Dodge right down the street and they have plenty of them in stock. I call back Sahara and explain to the guy that I’m bringing my car back to remove the battery and send it to Chapman since they have them. He then tells me that he found one in stock at his location, I can go ahead and bring it back there. Haha Even if he didn’t have them in stock, it took me 3 minutes to check another dealership and see they had them. Dealerships swap parts all the time, he could of had the battery delivered from Chapman. I’d be on high alert when dealing with this dealership! More

Worst Customer Service ever! I bought a white 2018 Dodge Challenger T/A from this dealership in July 2018. Before signing my contract, I gave it a once around and noticed that the I bought a white 2018 Dodge Challenger T/A from this dealership in July 2018. Before signing my contract, I gave it a once around and noticed that the matte black hood had a weird scuff near the hood scoop. I mentioned it and I was assured that they would take it to the shop and have it taken care of. So I went into finance went through the paperwork and asked about the scuff before signing. Again, I was assured that it was out back being taken care of. After hours, I finally finished the paperwork and signed. When they came back with my car, it was dark. I checked the scuff and it appeared to be gone. I went home happy and relieved that it was over. The next morning, I noticed that the spot where the scuff was was now glossy and shiny, on a matte black hood. I called the finance guy and my sales guy and took pictures and sent them to them. They asked me to bring the car in and the service department took more pictures. I never heard back from them so I followed up, they didn’t have an answer. After months, they told me that the 3rd party company that they use to handle the paint used a buffer to buff it out and damaged the hood. They said the company agreed to pay to replace the hood. I was then told that it just needed approval from the GM. I followed up again a week later. I was told there was no longer a GM and without a GM’s approval, the replacement can’t move forward. I followed up almost weekly. Here I am, 11 months since I bought the car. My hood has yet to be replaced, I’ve yet to get a response about the replacement. I’m not calling twice a week, taking time out of my day to do this, only to be told that my calls will be returned. They never are. The worst experience I’ve ever had with a car dealership. They obviously don’t take their customers seriously. Go to another dealership! I’ve never gotten the new car feeling because I’ve been dealing with this issue for nearly a year with no resolution. More

Best experience ever I've lived through a few decades of car buying experiences. As soon as my wife and I stepped foot onto the car lot we were pleasantly surprised by th I've lived through a few decades of car buying experiences. As soon as my wife and I stepped foot onto the car lot we were pleasantly surprised by the upbeat atmosphere of the sales people that were within the area. We were expecting a high-pressure environment but that proved not to be the case. We were treated with respect and the questions that were asked of us about what type of vehicle we might have in mind for our particular needs. Our answers were carefully noted on a checklist. We were shown a couple of types of vehicles in different colors which helped us to become more specific in what we would be in need of. We eventually settled in on a silver Cherokee with leather interior and liftgate so that my wife would not have to struggle getting luggage or grocery bags in and out of it. The purchasing process went very smoothly. Our private information was kept in secret. Different buying options were introduced to us and we were not pressured into making a decision one way or the other. It was entirely up to us to make that decision accordingly to our comfort levels. We ended up going over the closing time for the business but our sales person Taha Ahmed stayed with us till the very end. He helped us to transfer our items into the new vehicle and offered us his services for any questions or problems that we may have in the future on the vehicle. Almost a week later, we are entirely satisfied with the vehicle that we ended up with and are simply still enthralled with the service that was given to us. We would highly recommend anyone who is in the market for a new vehicle to give Sahara a try.😃 Glad we did. More

Another great experience !! Traded in my 2017 Jeep Wrangler for a new Grand cherokee, and Noah the sales manager put the deal together quick and fair as he has in previous purcha Traded in my 2017 Jeep Wrangler for a new Grand cherokee, and Noah the sales manager put the deal together quick and fair as he has in previous purchases....love my new car, thanks Noah 😀👍 More

Worst experience with services. The dealership side of this place wasn't bad, infact they were awesome. What made me give them one star was because of services they are the worst. The dealership side of this place wasn't bad, infact they were awesome. What made me give them one star was because of services they are the worst. Had to take in my truck a year after because the engine light was on and the truck was saying on the screen it was -40 degrees outside. The truck is still under warranty so my guess was I have to take it were i bought it. We dropped it off Monday night, only a few minutes before they closed so we knew we had to leave there. I get a call Tuesday at 5pm by rob saying that the truck won't be done till Wednesday morning but if for some reason its not he would put me on a rental, but he said it should only take 15 min or so so it should be done. It is now Saturday and my truck its still there. I didn't even get a rental till Friday when i went to the place in person. They also attempted to return it to me friday night but the work was incomplete since my reverse camera was no longer working for some reason. Not a good place to take your cars to get fix. Manager wasn't much help ether. More

exellant we had great experience with everybody Mark Jackson was very knowledgeable and we would recommend sahara to our friends and we would definitely buy ou we had great experience with everybody Mark Jackson was very knowledgeable and we would recommend sahara to our friends and we would definitely buy our next vehicle from you all More

Best car buying experience Mark greeted me in the parking lot and from their he treated me like a good friend; kind, respectful and empathic to my needs. He did not waste my tim Mark greeted me in the parking lot and from their he treated me like a good friend; kind, respectful and empathic to my needs. He did not waste my time showing me cars that did not fit me or my budget. Again, a great guy and I would recommend anyone to see Mark to buy a car. You won’t regret it. More