Saint J Subaru

Change tires more quickly on a new car. This is the 7th Subaru that I have purchased, my second at St. J. Other family members have purchased at least 6 Subarus! (At least one friend has p This is the 7th Subaru that I have purchased, my second at St. J. Other family members have purchased at least 6 Subarus! (At least one friend has purchased a car from ST. J upon my recommendation.) The sale of the car was fine, no problems. BUT the service department seemed to be all thumbs when I picked up the car. I was going to keep my snow tires. St J got to keep the new tires that were on the new car. Why does it take 2 hours and 20 minutes for a service department at a dealership to swap tires. That should have taken half an hour. Chayse Jarvis, the salesman, seemed frustrated but the Service Department did not seem to care that I was waiting for 2 hours and 20 minutes. When I agreed to purchase the car, Chayse told me that there would be a $70 charge to swap the tires. Then, after waiting 2 hours and 20 minutes, I was handed a bill for $140, twice what we had agreed on. (Friends have since told me that I should have been given a credit on the new car for the tire exchange.) As I said, my old car now has the NEW tires but nobody seemed to recognize that. My experience has been that some non Subaru parts are sometimes just not very good. For example, the original battery on the Subaru that I just traded had to be replaced at 6435 miles (November 2014) and then that had to be replaced in November 2017-- all wasted time on my part going and coming from the dealer. On the new 2020 car, Subaru does not seem to know what tires it has installed on the car because there are "limited" warranties for both Goodyear and Yokohma tires in the paperwork. (Of course a "limited" warranty is of no value at all.) The solution is to install first class products on the new cars when you sell them. And if that can not be done, then do not make a customer wait 2 hours and 20 minutes for the tires to be changed. That should take no time at all at a dealer as large as St. J. More

St. J Subaru worked with me to get the car I wanted at the right price! Chayse listened to what I wanted and stayed within my price range. I am extremely happy with my Subaru Forester purchase! the right price! Chayse listened to what I wanted and stayed within my price range. I am extremely happy with my Subaru Forester purchase! More

Great for Schools They did a great job in helping us choose another driver's education car, installing the brake and then delivering it to the school as fast as they co They did a great job in helping us choose another driver's education car, installing the brake and then delivering it to the school as fast as they could. Very responsive to questions and quick with answers for us as we navigated replacing our car. More

We had a really smooth and efficient experience working with Cole to purchase our new 2020 Ascent. The process was direct and bypassed the cliche experience that you often hear about with car purchases. I with Cole to purchase our new 2020 Ascent. The process was direct and bypassed the cliche experience that you often hear about with car purchases. I appreciated the expedited and professional service and would recommend this dealership for future purchases. More

I’ve lost count with vehicles purchased through St Jay Subaru (both new and used). This experience was no different than all of the others. Easy. Quick. Painless. I had a few requests, and they filled t Subaru (both new and used). This experience was no different than all of the others. Easy. Quick. Painless. I had a few requests, and they filled them. Rose Wood, is fun, professional and knowledgeable. She follows through and makes sure that all questions are clearly answered and I always leave smiling. Always. More

Excellent experience It was a no pressure sale which is what I enjoy when buying a vehicle they were very friendly and helpful and very informative about the vehicle and m It was a no pressure sale which is what I enjoy when buying a vehicle they were very friendly and helpful and very informative about the vehicle and model I was purchasing. More

New car Stopped in for a look and drove away in a new Forester. Our sales rep Virginia was a pleasure to work with. Extremely knowledgeable about the Subaru p Stopped in for a look and drove away in a new Forester. Our sales rep Virginia was a pleasure to work with. Extremely knowledgeable about the Subaru product and accessories. Very professional and attuned to our wants and needs in a car. We would recommend St J Subaru and send our family and friends to see Jinny for their next auto purchase More

Great Experience Sam Longmoore is an excellent salesman. He showed us all of our options and allowed us to make the decision without being pushy. We love the car and w Sam Longmoore is an excellent salesman. He showed us all of our options and allowed us to make the decision without being pushy. We love the car and would highly recommend St J Subaru! More

Chayse was awesome to deal with. He was extremely open to our needs as buyers and made sure our visit was a worthwhile experience. We will definitely be return customers! our needs as buyers and made sure our visit was a worthwhile experience. We will definitely be return customers! More