Sale Auto Mall

I spent over $ 65 K at the dealership in January. Now almost 3 months later, and after two 30 day temp tags, I still don't have my tags. I also found out, the hard way, that I don't have the Ford extende almost 3 months later, and after two 30 day temp tags, I still don't have my tags. I also found out, the hard way, that I don't have the Ford extended warranty described to me by the Finance Mgr during the transaction. Buying a new truck should be a pleasant experience. This has turned into a nightmare. I have filed a complaint with Ford in an attempt to avoid hirig a lawyer. These guys just dont seem to be giving me a chance. All I want is a license plate for my new truck, and the promised extended warranty which I paid $ 3995. What a disaster working with these guys has turned into ! More

We had a great experience from the test drive to the paperwork. Adam was patient and informative while fielding all our questions. All staff that we can in contact with were accommodating and profession paperwork. Adam was patient and informative while fielding all our questions. All staff that we can in contact with were accommodating and professional. We got a great trade-in price for my car and left feeling like we were thoughtfully taken care of. Within the week, I had two follow-up "Thank you" messages (1 phone call, 1 email) from Adam thanking me for my purchase and offering any assistance in the future. More

Don't use their Ford Service Dept..Terrible?!!Bought Don't use their Ford Service Dept.. Terrible?!! Bought new tires they didnt even put new valve stems in that are computerized to the truck. Also ha Don't use their Ford Service Dept.. Terrible?!! Bought new tires they didnt even put new valve stems in that are computerized to the truck. Also had the oil changed which they over filled Had to take to another dealer to get corrected Poor attitudes when brought to their attention and never corrected by them especially the tires More

Great experience Great buying experience. We found the car we wanted and asked for an out the door price. Derrick, our salesman was very upfront, professional and sp Great buying experience. We found the car we wanted and asked for an out the door price. Derrick, our salesman was very upfront, professional and spent the time to go over the details of the car and the purchase, no surprises. More

Bad business Please don’t buy anything from any of the dealerships. They treat people really bad and will not stand behind their word. They also upsell service s Please don’t buy anything from any of the dealerships. They treat people really bad and will not stand behind their word. They also upsell service so technicians can make more money you might need the work done or you might not. If you must buy a car from them get your own loan because they buy your points and you pay more in the long run. They also can’t afford to pay their bills so vendors need to be careful. More

CROOKS!!!! I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued The car was never pu I provided them a check for a car we agreed on that was never provided. They gave me a check minus the interest that was accrued The car was never purchased because the product they attempted to give me was not what we agreed on. On July 18, 2017 I went to purchase a Kia Optima SX 2017 w/ the Launch package. We agreed on a price and I provided them a check on July 24th. On that day I was told my car would be provided Thursday or Friday. On Wednesday I reached out on an ETA for my car & I was told Friday, but I could come a dealer car while I wait b/c I did not have a car. Wednesday I went to pick up the temporary car, Friday came & they told me my car would be delivered on Monday. Monday, July 31st, the sales guy Erik Whitehurst told me my car was sold & they had four options for me : 1) same care in black, I decline 2) same car from someone else $1200 more, I declined 3) the SXL for $6k more, I declined or 4) money back, I accepted. Prior to taking back the temporary car & picking up my check I went to another dealership to get another car. I made a deal on the car that was there, only to call my finances & find out my check was cashed two days after I'd given them the check, despite the fact I had no car & for that I could not take another loan out until that one was paid off. I called Sale Auto Mall & spoke w/ the finance guy Joseph who said he was under the impression I had my car & transferred me to my sales guy Erik Whitehurst who told me he was with a customer & would call me back. When I. Rout to the dealership Erik called & told me no to come, they had my car & he would call me in the AM. On August 1st I spoke w/ Erik & he said the car would be delivered Friday, then I called & spoke w/ Ryan Carter (sales manager) for an explanation. He said the sales manager he made the deal w/ for dealer trade was fired & then sales manager didn't want to honor it so they avoided then told them it was sold., then said the GM had it & was on vacation set to return August 7th, he proceeded to tell me he filed a compliant with Kia on that dealership & then they called & said they could have the car & it had 4 miles on it & would have a 126 one it arrived to the dealership & my car would be delivered on Friday. Friday came & they said my car needed to be inspected & I could come get it Saturday. Due to work I declined & Ryan said they could deliver the car to me on Monday. Monday comes & he tells me I can come get my car, but it wasn't the exact car I wanted b/c there was no sunroof. My car was suppose to have the Launch Package w/ the Panoramic sunroof, it wasn't that but he could have the regular sunroof put in w/ a lifetime warranty. I declined & said I wanted my money back with the interest accrued & Ryan agreed. When I came to the dealership Joseph got the General Assistance Manager Chad Howard b/c the GM was on vacation... I explained everything he agreed to give me money, but declined the interest per their CFO. So as of now I have no car & I have to pay $107.15 in interest on something I never received. Chad agreed I could explore my legal options & b/c I had no car he was nice enough to have someone give me a ride back to base & that was the only pleasantly I experienced in the entire three weeks of my dealing with this. Today I went back & asked the check be made out to Navy Federal & they gave me a hard time about that. When I inquired about the full balance including the interest the Assistant GM, Chad Howard said no that was not up for discussion and they will not give me the difference b/c I refused the product. I pointed out that the product was not what I agreed to at the time we made the deal & I have the text messages from his employee to prove it & he says it did not matter they would not give me anymore then what I paid them. After which I took the check to Navy Federal & they dropped the interest from the $107.15 originally quoted to $68.18 b/c it was paid prior to the 10 day quote. to further add insult to injury, the first check they provided stated the reason for the refund was due to improper equipment (true), the second check stated b/c customer backed out (untrue, and when I asked if the proper reason could be updated he Chad Howard stated it did not matter, I said to me it does b/c I plan to take the document to our legal department & he stated it doesn't matter, I could take it to legal & they are still not giving me the difference. I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE!!! Deacon Jones Honda was AMAZING, go see them before here. A co=-worker of mine from Kinston said had he known I was going there, he would have told me know b/c they are known for shady business practices. While some may say it's just $68.18.. it's the principle behind it, not the money. they were WRONG! More

Cadillac 2014 CTS I purchased a new 2014 Cadillac CTS from Sale Auto Mall. They were very professional and very helpful with my new purchase and worked with me in ever I purchased a new 2014 Cadillac CTS from Sale Auto Mall. They were very professional and very helpful with my new purchase and worked with me in every possible way to acquire my new vehicle. More