Salem Ford - Service Center

Excellent routine maintenance In and out in a reasonable amount of time. They went over ll the checks on the list and was treated nicely. Would definitely recommend. In and out in a reasonable amount of time. They went over ll the checks on the list and was treated nicely. Would definitely recommend. More

They refused to give me a loaner vehicle while they were going to keep my vehicle for the day. They informed me that it was not covered by Ford. Well thats not true! I brought my vehicle to another Ford going to keep my vehicle for the day. They informed me that it was not covered by Ford. Well thats not true! I brought my vehicle to another Ford Dealer to have 5 recall issues corrected. They gave me a loaner with out question and said that it was covered by Ford! I would not recommend Salem Ford Service! Just my opinion ! More

recall Recall on my f150. Arrived @ 7:30am out the door in one hour. Great friendly service. waiting area and restrooms very clean. Would of liked to talk Recall on my f150. Arrived @ 7:30am out the door in one hour. Great friendly service. waiting area and restrooms very clean. Would of liked to talk to a salesperson for a new f250 but i guess was too early More

I did not buy my 2019 F350 from Salem Ford. The dealer I did buy it from refused to give me a loaner while my truck was being serviced for 2 minor recalls. I spent $68,000 and no loaner so I decided they di did buy it from refused to give me a loaner while my truck was being serviced for 2 minor recalls. I spent $68,000 and no loaner so I decided they did not deserve my service dollars. Salem Ford could not have treated me better. I will be making Salem Ford my dealer from now on.! More

I've yet to have a bad experience here. From Matt P. in sales to Gina and the rest of the service team. I highly recommend this dealership sales to Gina and the rest of the service team. I highly recommend this dealership More

Great serice Truck runs great thanks. It was a short wait before being service and I received a ride home. They called promptly when service was finished. Than Truck runs great thanks. It was a short wait before being service and I received a ride home. They called promptly when service was finished. Thank You More

Sevice manager never responded to email request First let me start out by reminding you that we have a fleet of vehicles, 6 Fords, 2 Toyota and 1 Chevy. All of our Fords except for our LCF have been First let me start out by reminding you that we have a fleet of vehicles, 6 Fords, 2 Toyota and 1 Chevy. All of our Fords except for our LCF have been purchase through this dealerships along with the Ford Premium extended warranties. I thought to myself when I left yesterday after we spoke just you how disappointed I was with the way you and the dealership handled our recent service request. You blaming others and telling me that it’s only been three weeks in with all the changes happening at the dealership really wasn’t professional. That is not my issue that is yours to be handled internally. What happened to the KEY mission statement “Provide an exceptional experience to our customers and employees” ?I drove the vehicle straight up to Boyers Truck Equipment where we had the ladder rack installed and they proceeded to tell me that a couple of the clips on the headliner where already broken when they took it down. They continued to tell me that the antenna has been stripped and could not be tightened. That’s likely the reason we got the vehicle back with a loose antenna. They replaced a foam seal and remounted the ladder rack and stopped the water leak. After being charged $200.00 by Salem Ford to have “The Water Doctor” tell us the windshield needed replacing and that not being the case. We now have broken clips for the roof liner and a stripped antenna. More

Great Service (as always) Took my Explorer in for its 45000 mile service and it came out like new. Service department went over the entire vehicle and found -- and fixed -- se Took my Explorer in for its 45000 mile service and it came out like new. Service department went over the entire vehicle and found -- and fixed -- several small problems I hadn't noticed during regular use. More

I went in because my rear window was moving slow to a stop, I figured the motor was dying. Wayne, the tech, called me saying that he had called out for a part number. When i picked up the truck, he said stop, I figured the motor was dying. Wayne, the tech, called me saying that he had called out for a part number. When i picked up the truck, he said they greased it and it worked fine. So there was no part number? Did they even call? $130 for some grease? More

NOT GOOD Had 11:00 scheduled appointment NEVER told if I did NOT tell them I needed it ASAP they would do whenever after 3 phone calls last on at 4:30 when i s Had 11:00 scheduled appointment NEVER told if I did NOT tell them I needed it ASAP they would do whenever after 3 phone calls last on at 4:30 when i said NOT to do anything I went to get car and they had started working on it. Was given the service for Free but not happy screwed up my whole day off. And lied to when I called at 2:00 was told was being worked on and would be available soon More