Salem Ford - Service Center

Very nice and helpful staff. The waiting area was clean and nice! The service team was great, they serviced my car quickly, but efficiently! The service manager applied my Ford c The waiting area was clean and nice! The service team was great, they serviced my car quickly, but efficiently! The service manager applied my Ford credits to my bill without even having to ask. Great service from start to finish!! More

Was easy to make in my appointment when I get there they receive me friendly and fast receive me friendly and fast More

Great service! ! They went out of the way to make us comfortable waiting for the car. ! They went out of the way to make us comfortable waiting for the car. More

I had my truck in for service Linda Falbo was my advisor she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist she was very knowledgeable and got my vehicle fixed right the first time. Excellent dealership will highly recommend. Thank you Arthur Ahlquist More

We felt very comfortable with the deal . The salesman was very helpful. We wood return there The salesman was very helpful. We wood return there More

Very displeased with my service rep, was the same rep for last 3 visits. Very displeased with last 3 visits. last 3 visits. Very displeased with last 3 visits. More

The work was done fast and efficiently. I can’t believe how everything was explained to me. The tires and oil change done in one stop awesome I can’t believe how everything was explained to me. The tires and oil change done in one stop awesome More

All of the staff were very friendly and worked with us on our budget. We purchased the car we came in for and the process was very wffecient. our budget. We purchased the car we came in for and the process was very wffecient. More

Two stars is being nice! This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first emplo This is for a Ford Lightning. I arrived early in the morning and parked it at the charger. While I was waiting for my Uber, I watched the first employee to arrive turn off the charger. Really? I'm paying customer who purchased a brand new EV from this dealership. This dealer is a bit of a drive for me but I take the truck there because I was happy the purchasing process. I was notified there was a recall. I scheduled the appointment and took the truck there on that date. I also told them there was a problem with the wipers. I got a call a few hours later to let me know they needed to order the parts for the recall and the wipers were fixed. I really wonder why they didn't order the parts at the time of scheduling. They must have known what parts were needed for the recall. Anyhow, I rescheduled for the following week. When I picked the car up, they said a master reset had solved the wiper problem. Luckily it was raining that day so I showed the technician that there was still a problem. He assured me it would be fixed when I returned the following week. I took the car back the following week. They did perform the recall but again failed to fix the wipers. They said it needed a new sensor but they didn't even offer to schedule it when I picked the truck up. This would now require a third trip to fix the wipers, which would be a total of 6 uber rides. I've decided to get it fixed at the local dealership which is right down the street. I really enjoyed the buying experience, but the service department is dreadful. So sad. BTW... I really prefer to not leave reviews, especially negative reviews. That said, I have unsubscribed from receiving review emails. That seems to have gone ignored and I keep receiving emails to make sure I complete the survey. So sadly, I've been forced to submit an honest review. Please remove me from ALL your email lists! More

Salem Ford has a great service department and sales team Thanks Michael “Salty” Saltman for your help with delivery and follow up Thanks Michael “Salty” Saltman for your help with delivery and follow up More