Salerno Duane Ford

Repeat dealer! This is my second car I got in 18 months and after my first experience with Bob I went right back there. Bob is very nice and helps you through the pr This is my second car I got in 18 months and after my first experience with Bob I went right back there. Bob is very nice and helps you through the process. All the staff is friendly and take great care of you. I will come back here next time I need a car!! More

Bad Experience Overall Reviewed used car with sales consultant and later attempted to verify features on the vehicle with and here is my communication: 1. The 5 digit f Reviewed used car with sales consultant and later attempted to verify features on the vehicle with and here is my communication: 1. The 5 digit factory code needed to program the SecuriCode Keyless Entry Keypad was never provided with your attempt to resolve it by saying: "There is usually a plastic card the size of a credit card that has the 5-digit SecuriCode Keyless Entry Code. That card is normally in your Owner's Manual Kit. If it is not there we can get the code for you, but we need to physically have the car for about 15 minutes to access the code. Once that code is determined you can then change the code to any 5 - digit number" The card was not in the vehicle and I should drive 100 miles to have you provide it. 2. After you personally demonstrated the Hands-Free Liftgate Operation on the vehicle I bought and my inability to later duplicate it you then tell me: "The Escape Titanium does have the Hands Free Lift Gate. You need to have the Key Fob within a few feet of the vehicle. Then simply use a slight kicking / sweeping motion with your foot under the rear bumper and the Lift Gate will open" And after repeated attempts and contact you then then tell me: "I checked your specific vehicle through our Service Manager for the options in question: 1) Does not have the Hands Free Lift gate. This was a "late availability" option for the 2014 model year meaning that it was not available when your vehicle was manufactured". Your demo of the feature was a good trick that I too can duplicate with the key in my hand. 3. After meeting you and describing the reason for my desire to purchase a vehicle to assist me at 77 years old with rear view camera, front and rear sensors and Blind Spot Information System I find out from you after purchasing the vehicle and attempting to engage the features you tell me: "I checked your specific vehicle through our Service Manager for the options in question: 2) Does not have the electronic Blind Spot Information System (BLIS). The vehicle does have the embedded blind spot mirror in each side-view mirror. The worse is Salerno Duane's offer to BuyBack the vehicle and that too is now a nightmare: Not withstanding my attempt to accommodate the return and agreed Buyback of the vehicle I am told this morning, after driving over 100 miles and leaving the vehicle in the possession of Salerno Duane, that the refund amount of $22,270.41 can not be paid until I receive the title and sign it over to Salerno Duane. That the described offer of Buyback and my two notifications of the date of the return of the vehicle never once prompting the Sale Consultant to notify me of that fact is totally unacceptable, especially considering that the vehicle was accepted by Salerno Duane and remains in their possession In addition I was also told that any attempt for Salerno Duane to intercede with DMV was not possible due to the Columbus Day holiday. Again, not withstanding my acceptance of the Buyback offer in writing given October 6th, no attempt was made by Salerno Duane to contact DMV at that time permitting them to proceed with their offer and refund my purchase today 4 days after accepting the offer. Again, unacceptable and further proof of the total disregard of any consideration of the buyer. Needless to say the unprofessional behavior and failure to abide by their commitment to complete the buyback of the vehicle today was already evident in the entire purchase experience as I noted in the numerous issues raised by me since the purchase which remained unresolved with false and incorrect statements made by the Sales Consultant, which I am attaching I cannot accept that I legally have no vehicle, no proof of ownership and no refund of my purchase price. That Salerno Duane has More

Awesome Bob was awesome though the whole process of buying my new car. He really helped me out and made the experience great. I would definitely recommend B Bob was awesome though the whole process of buying my new car. He really helped me out and made the experience great. I would definitely recommend Bob Cerza. More

Great Experience My husband and I walked in with the intention of buying a used 2013 Edge. After sitting down with Bob C. He explained to us the benefits of leasing a My husband and I walked in with the intention of buying a used 2013 Edge. After sitting down with Bob C. He explained to us the benefits of leasing a new car. He was professional and knowledgeable. There was no pressure from anyone in the dealership. We decided to lease a new car and the paperwork was painless. We had a very good experience and would recommend this dealership to anyone. The Panisses More

Fairly easy transaction Bob was very pleasant and very accommodating. Very relaxed atmosphere in the show room, no pressure. Made the transaction stress free. Would recommend Bob was very pleasant and very accommodating. Very relaxed atmosphere in the show room, no pressure. Made the transaction stress free. Would recommend the dealership in the future More

Wonderful and professional place Bob was a huge help when deciding to purchase my first car. I have leased in the past and wasn't sure how cars hold their value. After talking things Bob was a huge help when deciding to purchase my first car. I have leased in the past and wasn't sure how cars hold their value. After talking things over with Bob who was there to help and NOT push me into a decision, I purchased a used 2013 Ford Edge linited. I love my new car and would recommend Bob to everyone. More

comfortable and relaxed approach to leasing a car I would like to say that my experience was wonderful. I was initially contacted by email and then went in and met with Bob Cerza. The experience wa I would like to say that my experience was wonderful. I was initially contacted by email and then went in and met with Bob Cerza. The experience was great. It was a very pleasant and relaxed discussion about what I was interested in leasing and Bob was most helpful taking me thru the process. There was no pressure and it was a nice experience . More

Al's Review, Very pleasant experience. I had a great experience with Bob Montgomery( Sales ) and Garland Suitt (finance) throughout my process of buying or leasing a car from Salerno Duane I had a great experience with Bob Montgomery( Sales ) and Garland Suitt (finance) throughout my process of buying or leasing a car from Salerno Duane. There was never any pressure during the entire time while I was thinking about leasing a car. Hats off to Salerno Duane on the training of your entire staff. Everyone's goal is to make sure the customer is number one and happy. That definitely was the achieved in my case. I will definitely return to Salerno Duane when my lease is up. More

Good Experience I am very satisfied with my recent experience with Bob Montgomery. He proved himself to be very knowledgeable and easy to deal with. I'd be happy to I am very satisfied with my recent experience with Bob Montgomery. He proved himself to be very knowledgeable and easy to deal with. I'd be happy to deal with him again in the future. More

Very professional and very helpful dealership I gave this rating because Bob Montgomery was excellent to deal with and very easy going person. He was very professional and cared about my family ne I gave this rating because Bob Montgomery was excellent to deal with and very easy going person. He was very professional and cared about my family needs when picking a car. I would highly recommend this dealership when trying to purchase your next Ford. Thanks Bob again. Jonathan Hotra More