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Salerno Duane Ford

Summit, NJ

Overview
Employees
Reviews
Vehicles
4.5
901 Reviews
Welcome to Salerno Duane Ford of Summit, a proud member of the Salerno Duane Auto Group! As you can easily see from our testimonials and reviews, we offer superior sales and service for our valued customers. We are committed to serving our friends and customers and thank you upfront for your interest! This Ford franchise has been serving the Summit Area for over 3 decades and the Salerno Duane Auto Group has a well-earned reputation for Customer Service Satisfaction throughout Northern New Jersey since 1972. We hope you will join our ever growing family of Completely Satisfied Clients! We believe an educated consumer is truly our best customer and that everyone deserves to have their time and needs respected, which is why everyone who visits our store leaves with a full-disclosure quote in writing breaking down everything separately! From our Hometown Buying Experience and Top Rated Service Department to the fact that we very well may be the last Ford Dealer to still offer True FREE LIFETIME LOANER VEHICLES for every/any service visit. We invite you to visit our Summit Showroom to see why you should choose Salerno Duane Ford of Summit for your next vehicle as the folks who left these reviews did. There are just a few of the reasons that were a honored to have been chosen to represent the Vets-Cars Dealer Network for Union/Morris/Essex! If you an active/retired/discharged Service Member, or immediately family, check out Vets-Cars here: http://vets-cars.com/salernoduaneford
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245 Broad St

Summit, NJ

07901

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Showing 901 reviews

April 16, 2024

Excellent, friendly service. They ordered the missing part and did the repair promptly. They even got an exemption for my warranty coverage. More

by AARON
Recommend Dealer
Yes
Employees Worked With
Chris Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5- star review Aaron. It means a lot to the whole team, and we’d love to have you back very soon.

Helpful
April 16, 2024

Everyone was low key and friendly making for a pleasant buying experience. Salerno Duane is the only dealership that I have purchased or leased a new car from in almost 30 years. More

by JGILMORE.CHILDERS
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wanda Vargas Bosque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thanks so much for your feedback and 5- star review! It makes our day hearing about how much our customers love the great service they’ve received from our team. We have passed on your review to our team and we appreciate your continued business. We look forward to seeing you again and hope that you are enjoying your new vehicle!

Helpful
April 10, 2024

Had an excellent experience with Frank and Wanda at the dealership. They answered my questions and negotiated a deal quickly and fairly. I recommend them highly. More

by Peter
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wanda Vargas Bosque
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for your recommendation and 5- star review Peter! We appreciate your business and for you taking the time to share your experience. We look forward to working with you again soon and we hope you are enjoying the new vehicle!

Helpful
April 10, 2024

Had an unfortunate warranty issue with my new ST, but Salerno Duane quickly diagnosed the issue and had me back on the road the next day. Can't say enough about the service department!!!!! It is the only More

by KATE.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for the feedback and for the 5- star review Kate. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

Helpful
April 01, 2024

Sales Dept good Service is a disaster, my truck has been in there 4 times every time the issues have not been corrected. No Loaners and they take days to even get the truck in the shop. Can not even be re More

by jason@integratedtechsolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Salerno Duane Ford responded

We are very sorry to hear about the issues you're experiencing with your vehicle. We pride ourselves on providing our customers with truly great products that are built to last, and it's concerning to read this feedback. We would appreciate the opportunity to speak with you directly to better understand your situation and see what more we can do to help. If you're available to talk, please reach out to management at your earliest convenience.

Helpful
April 01, 2024

Heather has always been helpful and friendly. Of not for her I probably wouldn't have come back after Salerno put an aftermarket part in my vehicle and charge me for OEM. More

by bobpresti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your 5-star review Bob. It means a lot to the whole team, and we’d love to have you back very soon.

Helpful
March 31, 2024

Excellent, above and beyond customer care and service from literally the entire team (Frank, Geo, Tom, Boss lady) at Salerno Duane! Zero complaints, they really made me feel like I, myself, was apart of More

by DOMINICZINNI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : GEO, TOM (finance), BOSS LADY
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Apr 01, 2024 -

Salerno Duane Ford responded

Thank you for your gracious words and 5 star review! We’re delighted to hear you enjoyed our teams service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon and we hope you are loving your new vehicle!

Helpful
March 21, 2024

Very good service, Special Thanks to Heather & Lou! Hope You guys Liked the Donuts. Filler More

by renald1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Salerno Duane Ford responded

Thank you for the 5 star review and the donuts! We appreciate your business and the recommendation.

Helpful
March 20, 2024

ALWAYS a pleasure having the car serviced there. Also a big thank you to the fabulous guy who showed me how to hook up the battery tender! More

by cradet2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the car mechanic guy
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Mar 25, 2024 -

Salerno Duane Ford responded

Thank you for your feedback! We appreciate you taking the time to leave us a 5 star review. We appreciate your business and look forward to next time.

Helpful
March 20, 2024

Frank knows how I like to do business and caters to that perfectly. This is the fifth car I’ve purchased from Salerno Duane. More

by BRANDON.FISK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 5 star review Brandon. We appreciate your continued business and we hope you are loving the new vehicle!

Helpful
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