Sales was great. Extremely helpful without any pressure or tactics. I ended up buying elsewhere but still appreciated the help and education they gave, and I let them know...
Service on the other hand was HORRIBLE!!!
My brakes failed while I was driving on the highway in my NEW 2013 Sonic, and they were the closest dealer I could get it to safely. They worked on it, but I could tell after I picked it up that it still wasn't right. The brakes went to the floor, but when the car accelerated, for some reason they became solid and unusable. Service rep argues "First you say they are soft, then you say they are hard, which is it?". Is that how you talk to a customer? After getting them to go for a ride and do what I said to prove they were still not fixed, they kind of acknowledged there was STILL a problem. It was fixed the 2nd attempt, but when I inspected the engine compartment the engine was covered in brake fluid. It's destructive, and I had to wipe it off the best I could. At least I had brakes.
A few weeks later.....
I don't drive many miles, so car had sat for a week. It had rained a few days back and when I went out, the car stunk like fish. Rain had leaked in on the passenger side and soaked the floor. I decide to give them another chance. I go back and find there's a Chevy bulletin to fix the leaking problem. So they work on it. I get it home and it rained within a few days. Yep. Wet floor. They took it back again, replaced a part and I get it back again. When I get home I notice a hole in my passenger seat. It was NOT there before. I don't know if the whole seat was swapped out with another or maybe damaged by a tech with a screw driver in hand while leaning on the seat, but that hole was not there before. I have a feeling they switched the whole seat because of other differences I noticed, like paint spots and the UNUSED back pouch. My grand daughter had used mine, and this one was new, clean, different. Even the bolts of the seat looked like they were scratched up as if it was switched. But I couldn't prove it. I went and complained and the manager agreed to replace the seat cover and ordered a new one.
I waited a few days and thought about it, but i REALLY lost trust in them and decided I couldn't afford to let them touch my car ever again. I called and canceled the seat repair. I'll pay the $108 for the seat myself and have someone competent work on it.
A few days later it rained. Guess what......
I went to ANOTHER dealer, and they told be what the first dealer did wrong and they fixed it right. THE FIRST TIME!!! Salvadore Service basically turned my New Car Buying experience into a Nightmare! Be Warned. AVOID their Service!!!
I've told a few people my story, and they would always say, " O.M.G., You went to Salvadore?". Then they proceeded to tell me their own horror stories. Wish I had heard it all BEFORE I went there.
Now that it was fixed by a competent Service department, I'm in love with the feel and ride of my Sonic again.