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Sam Leman Ford Bloomington

Bloomington, IL

4.6
56 Reviews

1508 Morrissey Drive

Bloomington, IL

61701

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Showing 56 reviews

January 08, 2021

Josh should not be is sales. Shoving his face with food at the front desk. When I asked for help he acted like I walked into his house and sat down at his table. Which is how I would expect to be treated w More

by Bessdewayne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nathaniel Leman, Josh Cox, Josh Isonhart, Tyler Hahn, Shelby Marlow
Jan 08, 2021 -

Sam Leman Ford Bloomington responded

Hello Bessdewayne We apologize for your disappointing visit, though there seems to be some confusion. The vehicle you inquired about is currently in Loaner Service for our service department, and per Ford's rules we cannot sell until the 4,000 mile mark. It is considered "New" because it will not have been titled, and the customer will receive increased incentive on a very in demand vehicle as well as an additional 6,000 miles on their factory warranty. We will try to make it more clear to customers in the future the status and increased incentive that applies to this car. However you rated your experience 1 star for 2 different individuals that were not even present. One is currently in another state and the other no longer works here. We understand the confusion, but it may seem to some that your review was dishonest. If you have any further questions please feel free to reach out to so that we may help you. Have a nice weekend!

Jan 09, 2021 -

Bessdewayne responded

Every person on staff was rude. If you have people on your website that don’t even work there you are the dishonest one. You also show your inability to do your job by not keeping your website up to date. You we’re also dishonest by advertising a new vehicle for sale. You have now change the website to say demo only after my complaint not before. This is the second time I have shown up to your facility to buy a car to be told you don’t have it. I could spend more money on a cheaper one. This is dishonest and illegal. You have now insulted me by saying I am dishonest I will be taking my complaint to the Better Business Bureau. Ps I was there to buy a car not look at one. I told your salesperson that and the responded we don’t have one to sell you. Went to a different Ford dealership they politely told me they did not have one to sell me but they would do everything they could to find one. Way better than being told to get lost.

Jan 11, 2021 -

Sam Leman Ford Bloomington responded

Bessdewayne Once more we apologize for your poor experience, and we will strive to provide every customer the best experience possible. However our website does show the correct employees currently in our dealership, and you seem to misunderstand, the vehicle is for sale once we fulfill Ford's requirements and available now for Demo and Loaner service as stated on the vehicle. We would love to sell it to you or anybody else looking for a very in demand vehicle, or we would be happy to sell another vehicle should we be able to get your desired vehicle in stock, ordered or traded from another dealer. Best of luck in your car search and if you have any further questions on Ford Broncos or this specific vehicle, please feel free to call.

June 22, 2020

Worst dealership ive ever dealt with, ruined my sons first new car experience. Spent 7 hours in the dealer first and finally signed papers. Get a call 2 weeks before payment is due and told we needed to More

by riderental11
Recommend Dealer
No
Employees Worked With
Frank, Amy
October 18, 2019

Honest and Transparent This dealer was great to work with. Transparent pricing which was important to me. I worked with Nate. Ask for him! His sales manager was grea More

by Avrz10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate
August 17, 2017

This was a great experience. I worked with sales associate Jimmy Vanos. What a great experience! No question I had went without an answer. Even after my purchase I called back More

by jcbcamping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Vanos
August 06, 2017

Wow first time here have a piece fixed now it won't move Was just here had the coupling on the drive shaft replaced went down the street to the grocery store and now I'm stuck. It's 81 degrees and my groceri More

by Littlejoysfarm1294
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't wish to say
March 24, 2017

Excellent buying exerience Excellent buying experience. David was able to answer all questions quickly and efficiently. Jim in finance was also a pleasure to work with. I hig More

by jimdean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Ludington, Jim in finance
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