Sam Pack's Five Star Ford Carrollton

Excellent Employees I had to take my focus to the shop, I want say how friendly, caring, knowledgeable Garrett in service is. I want to say that RJ, Jorge are two b I had to take my focus to the shop, I want say how friendly, caring, knowledgeable Garrett in service is. I want to say that RJ, Jorge are two best employees bar none in the car sales business. I am very impressed and I will continue to buy fords from Sam Pack, Carrollton. More

David Keen was the Best I had purchased a truck from David a couple of years ago, he was a fantastic. I found a truck on line, so I went to see David. He found the truck and I had purchased a truck from David a couple of years ago, he was a fantastic. I found a truck on line, so I went to see David. He found the truck and went for a ride, decided I want to purchase. He made all the arrangements and I was on my way in a very short time. He did a follow up call the next day to make sure I was still happy with the purchase. David will find or do whatever is necessary to find the vehicle you want. Michael in finance was also great. He had me in and out in 10 minutes, the quickest time in a finance office ever. More

Love my Fords and 5Star!!!!!!!! I have bought 6 vehicles from this dealership in the last 18 years so I would say that I am extremely happy with them and also I would highly recomme I have bought 6 vehicles from this dealership in the last 18 years so I would say that I am extremely happy with them and also I would highly recommend this dealership for both sales and service to anyone who wants to know. My son and my sister have also bought their new trucks at 5Star this year as well. I worked with David Keen (who by the way was AWESOME) in purchasing my Expedition this month. Thanks also to Cheryl, Trey, Brandon and the rest of the staff for a wonderful experience. More

Best Dealership Ever David Keen is the best vehicle salesman ever. I have just purchased my second truck from him. He helps me with picking out the right vehicle for me, David Keen is the best vehicle salesman ever. I have just purchased my second truck from him. He helps me with picking out the right vehicle for me, not him, in a way that is low-pressure and truly helpful. I was in a time crunch and he got me through finance, with the help of Michael, in record time -- less that 15 minutes. Unheard of. By the way, Clay is the best service person I've ever worked with and will not hesitate to bring my new F150 Raptor to him for maintenance and repairs. More

David Keen is the greatest! I have bought 5 vehicles from David. He Always helps me get into the next truck. I put 326,000 miles on the last Ford f-150. Ford is the best running I have bought 5 vehicles from David. He Always helps me get into the next truck. I put 326,000 miles on the last Ford f-150. Ford is the best running truck on the road and Sam Pack % Star Ford has the best people to work with! Steve Sackett More

Great Guy! Carl was very helpful with buying my first car, helped me get the car i wanted and even tired to lower down the price. Thank you Carl with helping me Carl was very helpful with buying my first car, helped me get the car i wanted and even tired to lower down the price. Thank you Carl with helping me get my car! More

Great buying experience. I contacted the dealership via Sam's Club by phone and told David that my last vehicle took 3+ hours at the dealership and I did not want that again. I contacted the dealership via Sam's Club by phone and told David that my last vehicle took 3+ hours at the dealership and I did not want that again. This purchase was as easy and quick. I knew what I wanted and they had it and we came to terms quickly. I assumed I would have to bring my trade in, but we discussed over the phone and told them of my other offers and we concluded on a price. The hardest part was finding my 2007 F-150 title. David delivered my new truck and picked up my old one and I signed the paperwork. You can't get any better than that. P.S.- I live 80 miles from the dealership. More

No more 20 year old cars for me. Thanks 5Star Ford!! I was completely blown away by the 5 Star Ford team that made buying a used car such a trustworthy and comfortable experience. I had not purchased a I was completely blown away by the 5 Star Ford team that made buying a used car such a trustworthy and comfortable experience. I had not purchased a new or used vehicle in 15 years, so I was skeptical as I started the process (through an invitation from my bank, to contact SP5Star Ford). R.J. Rebolloso LISTENED to the particulars of our situation, and assisted us in getting financing. He went out of his way to work with us and respect the confines of our budget. He placed us in the capable and caring hands of Melanie Lucero. What a joy to work with someone so knowledgeable and compassionate. She was patient with all my questions (hundreds of them!),answered them honestly, and devoted her time and attention to walking us through our options and guiding us to make the best decision possible on our pre-owned certified 2014 Ford Taurus! Art Ontiveros was thorough in explaining our financing and helped us add an additional service maintenance plan, which gives me peace of mind considering I had previously driven cars that were 15-20 years old and required a lot of money to maintain. --- Would I recommend Sam Pack's 5 Star Ford....ABSOLUTELY. In fact, my neighbors all knew of our 'old' car situations and asked how we were able to get such a beautiful, ruby red Taurus. I said 'you can thank the team at 5 Star Ford'!! If R.J. had not helped us with the financing and given us the best purchase price possible, I would be driving another 20 year old car bought on CList.. So....don't be skeptical, or stereotype this car dealership. Based on my experience, SP5Star Ford is a dealership with quality vehicles, quality employees, and quality service. R.J., Melanie, and Art are real people, like you and me. They value integrity. Give them a chance to win your loyalty. Check them out when you are ready to make your next 'new' or 'used car' purchase! More

Completely Satisfied Mr. Bryant went out of his way to make sure I was "completely satisfied" with the 2007 Lexus IS 350 I purchased from him. He delivered on that promise Mr. Bryant went out of his way to make sure I was "completely satisfied" with the 2007 Lexus IS 350 I purchased from him. He delivered on that promise and I would definitely recommend him if you're looking for a new or pre-owned vehicle. More