Sam Pack's Five Star Ford Carrollton - Service Center

My first experience with a Sam Pack dealership was the Carrollton dealership in 2006. I have been going to the Dallas location due to convenience and proximity. Their service there has gone downhill so ba Carrollton dealership in 2006. I have been going to the Dallas location due to convenience and proximity. Their service there has gone downhill so bad that I cannot go there anymore. You are lucky if you get a response from them at all much less a prompt reply from managers on down. Mass confusion always. Very disappointing considering how it used to be. Possibly due to employee turnover. So, I searched the Carrollton location and found out that Clay Young was still there as was my salesman Rey Mendoza and Trey Russell. Also discovered some other employees in service department were still there. My first inquiry was to Clay, and lo and behold I received a very prompt, detailed response, fully answering my inquiry. I have not been back yet but that is my goal. More

Best dealership in dfw. They take care of you like family during and after you purchase a quality vehicle. My whole family has been taken care of by Danny Forsee and Clay Y They take care of you like family during and after you purchase a quality vehicle. My whole family has been taken care of by Danny Forsee and Clay Young for almost 30yrs. More

Sam Pack Ford has serviced my Explorer since I bought it there in 2018. Clay always treats me politely and takes care of my car's service needs. The dealership is always neat and clean and comfortable for t there in 2018. Clay always treats me politely and takes care of my car's service needs. The dealership is always neat and clean and comfortable for the customer. I took the car to the dealership for service, but Clay told me it could be serviced and delivered to my house before noon and it was. I went and had breakfast with my wife and shortly after we got home the car was delivered by this nice young man. Thanks! More

Great service. Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure More

My experience so far has been great! Seth helped me so much and got me into the perfect car. Definitely will be coming back when I’m ready for an upgrade. Seth helped me so much and got me into the perfect car. Definitely will be coming back when I’m ready for an upgrade. More

I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

Our sales rep. Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry Danny was excellent. Christy at the front desk was really hard working and helped keep track of when the car would be done. If you're in a hurry though, you best go somewhere else. More

Clay delivers on his promises by keeping the customer fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. More

As always Kenneth Faircloth took excellent care of my vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue wit vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue with Sam Pack Carrollton nor Kenneth. Keep up the good work. More