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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,729 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 73 service reviews
February 28, 2026
Coach coordinated service call for our F450. Eric kept us informed. Thank you for prompt attention to the problems. Eric kept us informed. Thank you for prompt attention to the problems. More
by tborn0429
December 15, 2025
Alex was informative and very helpful. Assure our needs were addressed . Follow up email was much appreciated. Assure our needs were addressed . Follow up email was much appreciated. More
by Anthonytodd59
Employees Worked With
October 02, 2025
Around the end of June my clutch system in my car broke (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same time) while it was still under warranty. It ran well up until around August 8th (just under only 6 weeks after). August 15th it broke down again, due to the exact same reason. My car is now no longer under warranty and they are trying to charge me 4k for work that they didn’t fix right the first time! It’s now almost October and I still don’t have my car back!! Please save your money and time!! Go somewhere else!! More
by Alexis.rioux12
Employees Worked With
September 17, 2025
Great people at this dealer . Service was great , the advisor kept me informed on all things being done in a timely manner. Service was great , the advisor kept me informed on all things being done in a timely manner. More
by csmith01
Employees Worked With
Other Employees :
Kevin Cunningham, Vincent Grazioso, Travis Doyle, Christian Martinez
August 14, 2025
We had a major mechanical issue with our truck. Vince identified the issues and quickly assed what was needed and the service team needed to repair the problems. Vince tolerated a very antsy client Vince identified the issues and quickly assed what was needed and the service team needed to repair the problems. Vince tolerated a very antsy client with patience, professionalism, and calm. He'll be our Service go to at Sam Pack! More
by bward10
Employees Worked With
Vincent Grazioso
July 24, 2025
I don't understand how any auto dealer can get away with such terrible customer service in their service department - OR - how Jerry Reynolds of CarPro can give them such high praise - when their customer s such terrible customer service in their service department - OR - how Jerry Reynolds of CarPro can give them such high praise - when their customer service is so terrible! The customer service provided by any Nissan Dealer, and many others, is far superior to that of 5 Star Ford! My Nissan Dealer schedules appointments that are real appointments, and they have a "quick service" line for simple service such as oil changes. You can schedule the time and they will meet you at your appointment, take your car in, complete the oil change and have your car out in 30-60 minutes. At 5 Star Ford that doesn't happen! They schedule your appointment, and have no one meet you at your appointed time, and when you finally do get a service rep, they tell you "we don't have a "quick service" line for oil changes - if you decide to wait, it will be several hours to complete your oil change, or we can give you a ride home and come and pick you up when your car is available - so plan on wasting the day with us waiting on your oil change to be completed!" This week, when I arrived at my appointment, my service agent did not meet me at the appointment. One of the other service agents said "I'll text him for you." After waiting 15 minutes for my service agent to arrive - I left, never to return - for service, or for purchase of a Ford vehicle! This has been my experience - every time I've visited 5 Star Ford for oil change service on my Ford! Never again! And... I warn you... if you care about prompt customer focused service... look elsewhere - probably Nissan, or Honda, or Toyota! And... forget... the advice of Jerry Reynolds of CarPro! None of it is true!!! More
by rcalbin
Employees Worked With
Johnny (maybe)
June 24, 2025
Vincent Is unprofessional and dishonest. He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same sensor i was complaining about was in a great shape. I had to drive to the dealership and show him with one of his technicians. after the techniacian told him that I was right about it. He got upset and told me he will not fix and asked me to get the h out. his other boss is took his side instead of focusing on the problem they were focusing how to not take responsibilty. I have faith in the owner and hope he would contact me soon to resolve this matter. More
by jacoboutaleb
Employees Worked With
Vincent Grazioso, Travis Doyle
March 08, 2025
Clay Young is THE best! For recent service on my F150, I appreciate Clay's friendliness, knowledge, and suggestions in providing the services I needed. Clay is excellent i For recent service on my F150, I appreciate Clay's friendliness, knowledge, and suggestions in providing the services I needed. Clay is excellent in keeping me informed and exceeding my expectations in delivering ahead of promised schedule completion. His attention to detail, tacit knowledge and experience is a model for any other Service representative, new or tenured! Thank you, Clay! More
by MMartel
Employees Worked With
December 06, 2024
Just want to commend the customer service of Chance Johnson of their Parts department. He was patient and competently guided me through the process of parts ordering. His service and demeanor represe Johnson of their Parts department. He was patient and competently guided me through the process of parts ordering. His service and demeanor represents highly Sam Pack Five Star Ford Carrollton. My thanks to Clay Young, too, of the Service department for accommodating my inquiries despite his so busy schedule. More
by gal_tata
June 26, 2024
Love 5 star ford of Carrollton, I've been going there for approx. 3 years having my F150 serviced. I wished they were competitive with other local ford dealer service prices when it comes to servicing my tru approx. 3 years having my F150 serviced. I wished they were competitive with other local ford dealer service prices when it comes to servicing my truck. With today's inflation one would think businesses would be competitive especially when you talking about the exact same service from another Ford dealership a few miles down the road from them. As much as I dislike going to other local dealerships when it comes to saving 40 dollars for the exact service you know where I'm going. The GM of 5star needs to be competitive instead of sending their customers down the road. Update: June 27: I received a call from Ken (Service Manager) and we discussed the above review. After the discussion and the explanation of the price difference, I was pleased with the outcome of our conversation. Ken truly supported what I stated regarding their customer service and loyalty to their customers. Thank you Ken and Sam Pack's Five Star Ford for always putting the customer first. More
by Blueline292
Employees Worked With
