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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,546 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,546 reviews
April 30, 2024
The process of getting my new truck was smooth and efficient. Rocky was wonderful. Would definitely use him again. efficient. Rocky was wonderful. Would definitely use him again. More
by elizabeth.dettmer
Helpful April 30, 2024
Pretty good dealership I’ve bought all my trucks from here, service department is always quick here, service department is always quick More
by Adair99
Employees Worked With
April 26, 2024
very helpful and professional! Bought my 2022 F150 sight-unseen and they made the process east! Even delivered the truck 100+ miles away! The truck got here minus the floor mats, w Bought my 2022 F150 sight-unseen and they made the process east! Even delivered the truck 100+ miles away! The truck got here minus the floor mats, which they promptly ordered and sent to me. Everyone was friendly and great to work with! More
by justme
April 24, 2024
Couldn’t ask for a better buying experience. My salesman, Seth Wright, was great from start to finish keeping me informed of the trucks’s shipping progress from the Kentucky plant. Luis Gonzal My salesman, Seth Wright, was great from start to finish keeping me informed of the trucks’s shipping progress from the Kentucky plant. Luis Gonzalez made quick work of the paperwork and wasted none of our time. I was looking for a unicorn and Sam Pack had it! Whoever ordered my truck needs a cold beer or two. I told Seth that when Ford makes a King Ranch F350 in gray I’d drive to Dallas again and buy it from him! More
by capttgb
April 18, 2024
The entire dealership was super friendly. I would buy another vehicle from there, and when I eventually trade mine in I will definitely go back! I would buy another vehicle from there, and when I eventually trade mine in I will definitely go back! More
by hnoony
April 18, 2024
Jared is awesome Met at the gym and he sold me 2 f150 and a Bronco. Can’t go wrong with this guy. and a Bronco. Can’t go wrong with this guy. More
by chuck.gudgel5
April 16, 2024
Trey Russell is a man of his words. We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyo We have known him since early 2010. He is the pillar of Sam Pack's Ford Carrollton TX. He proves over and over that he loves to do business with anyone who step into his dealership. When your leader is compassionate, your team will follow you. I also want to add the name of R.J. Rebolloso, who is a general Sales Manager works very close to Trey. I will advocate for Trey and Sam Pack's Ford Dealerships for any time of the day. I highly recommend anyone looking to buy Ford cars, to go see Trey and his team. We had bought brand new 2010 Ford Fusion, Traded Lexus ES350 to buy 2012 Ford Focus and then 2018 Ford Focus. In all 3 purchases, Trey played a major role. More
by niting_98
April 15, 2024
David (sales rep) and Luis (finance) were awesome! It was quick to make an appointment and I was in and out in no time. Looking forward to working with them on future endeavors! It was quick to make an appointment and I was in and out in no time. Looking forward to working with them on future endeavors! More
by Mer.murphy00
April 13, 2024
My first experience with a Sam Pack dealership was the Carrollton dealership in 2006. I have been going to the Dallas location due to convenience and proximity. Their service there has gone downhill so ba Carrollton dealership in 2006. I have been going to the Dallas location due to convenience and proximity. Their service there has gone downhill so bad that I cannot go there anymore. You are lucky if you get a response from them at all much less a prompt reply from managers on down. Mass confusion always. Very disappointing considering how it used to be. Possibly due to employee turnover. So, I searched the Carrollton location and found out that Clay Young was still there as was my salesman Rey Mendoza and Trey Russell. Also discovered some other employees in service department were still there. My first inquiry was to Clay, and lo and behold I received a very prompt, detailed response, fully answering my inquiry. I have not been back yet but that is my goal. More
by fredlcruze
Employees Worked With
April 12, 2024
So thankful about Danny helping me and guiding me with my family car. I have been so happy about my purchase Danny was always so patient and understanding. 100% recommended Definitely coming back for a new family car. I have been so happy about my purchase Danny was always so patient and understanding. 100% recommended Definitely coming back for a new car More
by Albatobar
Employees Worked With
