Sam Pack's Five Star Ford Carrollton

We are extremely satisfied with the service and attention we received from the people or Five Star Ford! The entire staff was friendly and courteous! We were treated like family and felt at home while we waited for our sale to be complete! We will definitely be returning customers and will recommend them to our family and friends!

This is a great place to buy a new truck. I have bought several new trucks here and have been treated with great respect. I have always been very relaxed with no pressure from anyone. I called on Friday 8/16/2019 early afternoon. I talked with Reuben about a new truck. I had bought a new truck from Reuben 2 1/2 years ago; he remembered me and knew what type if truck I like. I might add I live in Midland, TX. by 6:30 PM Reuben had found me what I was looking for with even more features then I even knew came with these trucks. Reuben sent me photos of the truck that evening. The next morning my wife and myself drove to Carrollton, TX, we met with Reuben about 9:00 AM he let me know he was working on the paperwork. Then we met with Chris Krause who brought the new truck to the front for me to test drive. After the deal was done Chris set in the truck with me and helped me to sync my phone to the truck and went over all the features of the truck that I never knew about. Chris was very knowledgeable about all the great features with this truck. Ruben and Chris Krause are the best gentlemen to work with. I also worked with Michael Pisarik in finance, he worked out the best deal with extended warrantee and maintenance for me at a great price. Reuben, Chris, and Michael are great people to do business with. each one is very educated and knowledgeable in the respected fields. Each treated me and my wife with respect and friendliness. Sam Pack's Five Star Ford Carrollton, TX is the best place I have dealt with buying trucks and autos of anywhere I have ever been. By noon I drove off with my new F250 Lariat back to Midland, TX with a big smile on my face.

On 4/17 paid $687 to for recommended work to replace spark plugs. In process #8,2, and 3 "broke and had to drill out each broken seized piece inside spark plug hole". Subsequently noticed a ticking sound on truck. Came back to SP Ford Clay Young said cracked engine need to replace engine. Stunned considering truck always serviced and garaged. Came back again twice to re-examine too busy to take me in, reiterated matter of time before engine going down. Spent next several months on-line and other service shops to find potential problem. Had a planned west coast drive wife too concerned about ticking had to rent a vehicle cost $663. Finally diagnosed by another auto shop as loose spark plug cost $428. Took back to SP Ford went to different service manager did not share history asked to check loose spark plug. SP Ford tech confirmed loose spark plug fixed ticking gone after 20 months cost me another $246. Total cost due to misdiagnosis and no interest in re checking: $1340

At five star ford carrolton, they are very kind, polite, and humble people. they understand the value of customers. I bought BMW 750I, Mr Don was my consultant, and what a nice gentleman. Everything was presented to me with high grade of professionalism. This is a honest dealership and I will insist my family, friends and clients for their next purchase. Overall I had an exquisite experience of my purchase, and I thank you Sam Pack Five Star Ford kindly and special thank you and regards to Mr. Don.

Painless, no hassle, very professional. The process was quick and easy 5 stars they had everything ready for me and did not waste my time. No other words needed.

I usually buy a new car every year, sometimes 2. I was ready to get one, a new ford mustang. I walked into this dealership and this young man greeted me at the door. Was very friendly and polite right from the start. I was there to speak to another salesman but found out he was off for the day. But I immediately was impressed with this young man from the minute I arrived. To make a long story short he took great care of me and my needs. I picked out the mustang I wanted, bought it and he even delivered it to my house and drove my trade back to the dealership. Was the best car experience buying trip I've ever had! Thanks and keep up the good work!!

Our 2016 Explorer with 30,000 broke down and we had it towed to the closest Ford dealer which was Five Star in Carrollton. We had it towed on a Friday night after service had closed they called Saturday saying the transmission had an internal failure and a rebuilt one would be needed at no charge. No loaner or rental was provided. I gave the authorization to repair and after 2.5 weeks of not hearing from them I drove to Five Star and was told the transmission just arrived we will have it ready Friday. Friday evening I called to check on it was told it would be ready Monday. They finally called Monday afternoon and I was told it would be Tuesday. Tuesday evening they called and said it would be ready Wednesday they thought they could use a one time use bolt a 2nd time and had to order the new bolts. Wednesday it was finally ready 3.5 weeks later it was returned dirty than I dropped it off and had replaced items I told them not to. Driving it home Wednesday the transmission went out . I took it to another dealer. They test drove it and said they had to remove the transmission the first 3 gears were slipping and clutches had to be replaced in a rebuilt transmission less than 1 week old. I was provided a rental since they would keep my car for more than 2 days by Autonation Ford. They repaired the car like new and called me everyday to let me know the status. I would not trust Five Star Ford change a light bulb. DO NOT GO TO FIVE STAR FORD.

Special thanks to Dennis White, Trey Russell, and Melanie Lucero for always making my car shopping enjoyable. I have bought over 10 vehicles from here.

Thank you Jared Wingard (sales associate), David Barragan (finance mgr) and Alexandra Benvenuto (aftermarket mgr) for a wonderful experience! Jared and David made the process smooth, fun and very quick. Both Jared and David listened to my concerns and answered all my questions. Amazing customer service, you have a customer for life!

My family has purchased four different vehicles from Jared. He works hard to get your business. He makes the whole process easy. He is very personable.