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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,682 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,682 reviews
June 28, 2025
Joshua went above & beyond even bringing the car up so we didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star tre didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star treatment of his customers! More
by kdcamper1
June 27, 2025
Josh is the best sales guy I’ve ever talked to hands down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!! down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!! More
by kassidymalynn15
Employees Worked With
June 24, 2025
Vincent Is unprofessional and dishonest. He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same sensor i was complaining about was in a great shape. I had to drive to the dealership and show him with one of his technicians. after the techniacian told him that I was right about it. He got upset and told me he will not fix and asked me to get the h out. his other boss is took his side instead of focusing on the problem they were focusing how to not take responsibilty. I have faith in the owner and hope he would contact me soon to resolve this matter. More
by jacoboutaleb
June 23, 2025
I've never had such an easy time buying a car! ! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to ge ! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to get my payment down to where I needed it! More
by heathermichelle2015
Employees Worked With
June 23, 2025
My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and hel Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful. More
by mike.vasquez
June 22, 2025
Very frindly and expriance sales assocaite"s form the service department, sales department and finances department, Thank you. service department, sales department and finances department, Thank you. More
by michaelrocha0316
June 21, 2025
Great experience at 5 Star Ford. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend. More
by jsparker1988
Employees Worked With
June 20, 2025
Josh was knowledgeable about vehicles on the lot and listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale. listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale. More
by Nancy W
Employees Worked With
June 07, 2025
Jared Wingard was great. He made it a painless process to buy the car I wanted. He made it a painless process to buy the car I wanted. More
by jlh_raider
Employees Worked With
June 06, 2025
I would find a different dealership to do business with. I was looking for a car for my daughter and was trying to get them to lower the price they had listed because it was above the cars.com average value I was looking for a car for my daughter and was trying to get them to lower the price they had listed because it was above the cars.com average value. I found the same year vehicle with more miles for $4500 less. When I sent the sales person, Rich Hall the information he said he would see what they could do. What they did was call the other five star ford dealership and had them raise the price of the other vehicle. These guys are crooks. Just look somewhere that doesn't operate like this. More
by Ffjason26
Employees Worked With
Rich Hall
