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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,731 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,731 reviews
May 10, 2026
Claudia Torres is by far the most helpful sale consultant this was going to be my very first purchase directly from the dealership and might I say Claudia made my first purchase very easy and smooth was very this was going to be my very first purchase directly from the dealership and might I say Claudia made my first purchase very easy and smooth was very patient with all my questions and concerns and was very helpful she would constantly kept me updated if she didn’t have the answer to one of my questions she would ask the person that could and communicate was key throughout the entire! Super glad she made my first purchase very easy and stress free! Will be bringing her more business in the future! More
by Carloshdz214
Employees Worked With
May 03, 2026
The service was excellent from You guys. Good job from all of you hopefully the truck will be good for many years to come, thanks. Good job from all of you hopefully the truck will be good for many years to come, thanks. More
by elguapo607
April 20, 2026
David Baldovin did an excellent job helping us with the purchase of our new Ford truck. Go see him, you won’t be disappointed. purchase of our new Ford truck. Go see him, you won’t be disappointed. More
by joev
Employees Worked With
April 15, 2026
Sales and finance teams worked wonders to get us exactly what we wanted! More than we expected and better than we hoped for in both product selection and customer service. what we wanted! More than we expected and better than we hoped for in both product selection and customer service. More
by Scott
Employees Worked With
April 08, 2026
Purchased many trucks through the years. This was by FAR the best experience I’ve ever had. Start to finish, it was pressure free, easy and relaxing. Everyone person we worked with, all stag This was by FAR the best experience I’ve ever had. Start to finish, it was pressure free, easy and relaxing. Everyone person we worked with, all stages, was kind and honest. Our salesperson, Karla, was simply the best. I’ll never again buy from any other dealership. I’ll be back to Sam Pack again soon, and will tell everyone I know to go there. And I’ll always ask for Karla! More
by Jeff
April 07, 2026
Matt was great to work with on the purchase of my 2015 F250, he was very helpful in every way. F250, he was very helpful in every way. More
by jmoeller5757
Employees Worked With
April 05, 2026
I’ve been doing business with Sam Pack for several years now, and there’s a reason I keep coming back. The team here is incredible to work with… professional, straightforward, and they genuinely take care o now, and there’s a reason I keep coming back. The team here is incredible to work with… professional, straightforward, and they genuinely take care of their customers. They just helped put me into my dream truck, and I can’t get the smile off my face. A huge thank you to Raj Patel and David Baldovin for going above and beyond and making the whole experience smooth and enjoyable. I’m about to turn 54 years old, and I feel like a kid again sitting in the driver’s seat of this Ranger Raptor. Absolutely love this truck. You’ve earned a customer for life. I can’t say thank you enough. More
by bradleyhicks
April 04, 2026
Amazing help! My husband and I both got new trucks this week thanks to the amazing folks here at Sam pack! Thank you Iliana!! My husband and I both got new trucks this week thanks to the amazing folks here at Sam pack! Thank you Iliana!! More
by Kimberly starr
Employees Worked With
April 03, 2026
We will definitely be back. Matthew was great very respectful and can really read your needs, He was on target the whole time. The used car manager also top notch and the financ Matthew was great very respectful and can really read your needs, He was on target the whole time. The used car manager also top notch and the finance department very helpful and educated on information he shared with us to help on our decision. Definitely 5 Star More
by Helenpayne287
Employees Worked With
April 02, 2026
Mekhail Yacoub made my out of state vehicle purchase so easy! We had the numbers agreed upon and the transaction completed within 2 days. He was quick to respond with every question and provided many photo easy! We had the numbers agreed upon and the transaction completed within 2 days. He was quick to respond with every question and provided many photos and videos of the car. It was a great experience! More
by Kevin B
Employees Worked With
