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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,767 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,767 reviews
August 07, 2026
Five Star Ford, is a Five Star Team! Always enjoy the personal touch and professionalism with Danny and the support team. Keep up the great work and team spirit! Thank you Always enjoy the personal touch and professionalism with Danny and the support team. Keep up the great work and team spirit! Thank you More
by kapatti2203
August 07, 2026
Best car buying experience I’ve ever had! Great prices , great customer service , great people Great prices , great customer service , great people More
by Shane
August 07, 2026
Best car buying experience ever! I usually hate the car buying process, but Danny Forsee and Sam Pack's Five Star Ford made it easy, seamless and even fun. Professional, friendly, I usually hate the car buying process, but Danny Forsee and Sam Pack's Five Star Ford made it easy, seamless and even fun. Professional, friendly, efficient, and everyone went above and beyond to be helpful. We'll never buy a car anywhere else. More
by Kim G
Employees Worked With
August 07, 2026
We bought a 2026 Expedition Tremor from Sam Pack's at the end of April this year. It's our fifth vehicle we've bought working with Raj Patel, and our third working with Terry Smith. They easily found an Ex end of April this year. It's our fifth vehicle we've bought working with Raj Patel, and our third working with Terry Smith. They easily found an Expedition in black and it was on-lot in less than 24 hours. Financing was completed in less than an hour and they ran it through Accessories with Alexandra and Drew to black out all the things. The transactions there are continually smooth and the teams are easy to work with. More
by Bill@allergenic
August 06, 2026
The dealership is very nice. Everyone on staff is incredibly welcoming and helpful. It was a pleasure purchasing my first car from them. Everyone on staff is incredibly welcoming and helpful. It was a pleasure purchasing my first car from them. More
by Bridgethall570
Employees Worked With
August 06, 2026
Omar Laffon has taken care of me on 2 truck purchases now and it’s always been a comfortable, no-pressure process. He listens, keeps things honest, and makes the whole thing feel easy. Really appreciate havi and it’s always been a comfortable, no-pressure process. He listens, keeps things honest, and makes the whole thing feel easy. Really appreciate having someone I can trust when I need a vehicle for the personal and business More
by Rebecca Martinez
Employees Worked With
August 06, 2026
Omar Laffon has sold me 4 trucks for my business and every single deal was smooth, fast, and honest. He knows his inventory, gets me the right unit at the right price, and never wastes my time. As a bus every single deal was smooth, fast, and honest. He knows his inventory, gets me the right unit at the right price, and never wastes my time. As a business owner I need someone reliable, and Omar delivers every time. Highly recommend him and this dealership. More
by Alejandro Yu
Employees Worked With
August 06, 2026
I had an amazing experience working with Omar Laffon! He was professional, knowledgeable, and made the entire car buying process smooth and stress free. He took the time to answer all of my questions, ne He was professional, knowledgeable, and made the entire car buying process smooth and stress free. He took the time to answer all of my questions, never made me feel pressured, and genuinely cared about helping me find the right vehicle. His communication was excellent from start to finish, and he went above and beyond to make sure I was happy with my purchase. I highly recommend Omar to anyone looking for an honest, reliable, and outstanding car salesman. Thank you again for such a great experience! More
by Stephanieperez
Employees Worked With
August 03, 2026
Been with ford and Jared for 9 years the entire time. I will never use anybody else. They have always taken care of me with one phone call & all in a timely manner. Great people. I will never use anybody else. They have always taken care of me with one phone call & all in a timely manner. Great people. More
by Jessica Lopez
August 03, 2026
Amazing experience. Terry was phenomenal and his customer service was top notch. Luis was excellent as well. The entire process was very smooth from start to finish. I h Terry was phenomenal and his customer service was top notch. Luis was excellent as well. The entire process was very smooth from start to finish. I highly recommend this dealership if you are on the market for a vehicle. More
by Albert
