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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,750 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,750 reviews
July 18, 2026
We have been buying cars from Sam Pack’s 5 Star Ford in Carrollton for 30 years, I think this was number 16, we always get the best service, it’s worth the hour drive each way to get the best customer serv Carrollton for 30 years, I think this was number 16, we always get the best service, it’s worth the hour drive each way to get the best customer service around. More
by monabrezina
July 17, 2026
The best dealership I’ve walked in to. Our sales guy, Bryson Williams and the preowned sales manager Dennis White are the best. Can’t forget about the finance Manager, Mike! They worked wi Our sales guy, Bryson Williams and the preowned sales manager Dennis White are the best. Can’t forget about the finance Manager, Mike! They worked with us and made a deal in less than two hours! We are so thankful for the love and customer service from all three of these gentlemen! More
by ur.legacy210
July 14, 2026
I cannot say enough good things about Frank Goswick at Sam Pack’s Five Star Ford! After my 4Runner was totaled, I was completely dreading the thought of having to find another vehicle. I had my heart s Sam Pack’s Five Star Ford! After my 4Runner was totaled, I was completely dreading the thought of having to find another vehicle. I had my heart set on a 2026 Ford Explorer Tremor V6 and was pretty picky about exactly what I wanted. They didn’t have one on the lot, but Frank didn’t miss a beat. He tracked down the exact Explorer I wanted from another dealership and made it happen. From start to finish, he was absolutely fantastic to work with. He kept me updated every step of the way, answered all of my questions, and made the entire process so easy. I never felt pressured, rushed, or like I was being sold something. It felt like he genuinely cared about helping me find the right vehicle and making sure I was happy. What started out as a really stressful situation ended up being such an exciting experience, and a huge part of that was because of Frank. I am absolutely obsessed with my Explorer Tremor and could not be happier with how everything worked out. If you’re looking for someone who will go above and beyond, actually listen to what you want, and make the car-buying process enjoyable, go see Frank. He exceeded every expectation I had, and I would recommend him to anyone looking for a vehicle. Thank you, Frank! I love my new Explorer! More
by Regan G.
Employees Worked With
Frank Goswick
July 13, 2026
Five star help me get into my dream truck. Very professional and good service. Claudia was very helpful. Very professional and good service. Claudia was very helpful. More
by Zavalacaesar
Employees Worked With
July 12, 2026
Class A dealership from start to finish. Claudia was very responsive and provided a pleasant buying experience. I have purchased trucks form this dealership in the past and will continue Claudia was very responsive and provided a pleasant buying experience. I have purchased trucks form this dealership in the past and will continue to do so. More
by mcb76063
July 11, 2026
I had an outstanding experience purchasing my Corvette from Five Star Ford in Carrollton. From start to finish, Claudia made the entire car-buying process incredibly easy and stress-free. I flew in from H from Five Star Ford in Carrollton. From start to finish, Claudia made the entire car-buying process incredibly easy and stress-free. I flew in from Houston, and by the time I arrived, everything was prepared and ready to go. I was literally in and out of the dealership in about 25–30 minutes, which is almost unheard of when buying a vehicle. The team was fair during negotiations, transparent throughout the process, and willing to accommodate me every step of the way. Claudia was professional, responsive, and made sure everything went smoothly from our first conversation until I drove off the lot. Would highly recommend. More
by Frankfragale88
Employees Worked With
June 28, 2026
ILIANA Davila is great! She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila. She made buying a truck easy. She helped me thru the whole process. I would definitely recommend Sam Pack Ford Carrollton and ask for ILIANA Davila. More
by kdunnmk
June 28, 2026
The best dealer experience again ordering my second Bronco from Sam Pack's Five Star Ford in Carrollton. David and Reuben were super to work with again and my experience completing the whole process w Bronco from Sam Pack's Five Star Ford in Carrollton. David and Reuben were super to work with again and my experience completing the whole process was very efficient and quick. Very happy with my purchase and 5 Star treatment from the team. More
by ricky.rhine
June 24, 2026
The salesman , Terry, was very knowledgable and helpful and personable. He spent all the time he needed to to acquaint me with my new truck. and personable. He spent all the time he needed to to acquaint me with my new truck. More
by lloydburchfield
June 22, 2026
Everyone at this dealership was so kind and helpful. Especially Danny and Luann. I would absolutely recommend anyone to this dealership. I felt like this was the first good experience I've had at a deal Especially Danny and Luann. I would absolutely recommend anyone to this dealership. I felt like this was the first good experience I've had at a dealership. I didn't feel like they were ripping me off but actually being genuine and trying to help me. More
by Laurenn.monaco
