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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,270 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,270 reviews
February 11, 2022
Purchased a new F150 platinum. Had a problem with the back up camera required parts to be ordered. My service advisor Pete York was tenacious in following up with the factory and with me trying to get th back up camera required parts to be ordered. My service advisor Pete York was tenacious in following up with the factory and with me trying to get the problem resolved. The salesman Hunter made sure that I had transportation while the truck was being worked on. Both are exemplary employees More
by duffyk
Employees Worked With
Pete York service, Hunter sales
Helpful February 11, 2022
Really great in making sure my truck was serviced with Ford parts, made sure I was informed as to what was happening with my truck. Let me know exactly when it would be ready. Washed my truck and I believ Ford parts, made sure I was informed as to what was happening with my truck. Let me know exactly when it would be ready. Washed my truck and I believe it was kept inside the garage when we had all the cold, ice and snow which I appreciate because my truck has never set outside in the weather ever. It still looks brand new and it’s a 2003. Love my truck. More
by Ginny
Employees Worked With
February 10, 2022
There is always someone their willing to help. I have a great customer service rep, Zach Nixon. great customer service rep, Zach Nixon. More
by devaughndaria
Employees Worked With
February 10, 2022
Excellent service writer keeping me informed on the progress and time involved in completing repairs. progress and time involved in completing repairs. More
by rj_collard
Employees Worked With
February 09, 2022
Zach at 5 Star ford Lewisville takes such good care of our vehicles. He keeps us informed about current and future service needs our vehicles. He keeps us informed about current and future service needs More
by jenamayer
Employees Worked With
February 09, 2022
Ron Romano was great to work withHe kept me informed and Ron Romano was great to work with He kept me informed and had my vehicle back on the road quickly. Ron Romano was great to work with He kept me informed and had my vehicle back on the road quickly. More
by figueroaj54
Employees Worked With
February 09, 2022
Always courteous thorough and professional. They have been servicing this truck for 12 years. Runs and looks like new been servicing this truck for 12 years. Runs and looks like new More
by Parej
February 09, 2022
Sam Pack's Five Star Ford in Lewisville were friendly, very knowledgeable about the problem I was having with my vehicle. They fixed it fast and had my car back to me very quickly. very knowledgeable about the problem I was having with my vehicle. They fixed it fast and had my car back to me very quickly. More
by lmc575067
Employees Worked With
Annette Congrove
February 08, 2022
Friendly Staff, offered accessories and other options, didn't feel pressured to buy. Great Service! didn't feel pressured to buy. Great Service! More
by Watcock07
