Sam Pack's Five Star Ford Lewisville

Service Ron, has been my service contact since I started bringing my vehicle in for maintenance and has always gone out of the way to make sure that I am gett Ron, has been my service contact since I started bringing my vehicle in for maintenance and has always gone out of the way to make sure that I am getting the most out of my extended warranty contract. As a Ford customer I feel that I can trust Lewisville 5 star to do a great job. More

Amazing customer service!! Ron and 5*Ford family have always been providing me and my family with an exceptional service since I purchased my Flex in 2012. Thank you for always Ron and 5*Ford family have always been providing me and my family with an exceptional service since I purchased my Flex in 2012. Thank you for always making me feel as part of this dealership family! More

Great service Thank you for working so efficiently on Memorial Day, to find and fix the A/C problem in my 2014 Ford Escape. I had doom in the cloud over my head, Thank you for working so efficiently on Memorial Day, to find and fix the A/C problem in my 2014 Ford Escape. I had doom in the cloud over my head, but the repair was completed in one morning and covered with only my standard low deductable in the Extended Ford Warranty that I was wise to have purchased last year. Thank you Sam Pack's Five Star Ford! More

Ron Romano as my Service Professional Ron has always approached his support of my service needs with total integrity and I trust him implicitly wth all my three Fords. I purchased a 2014 Ron has always approached his support of my service needs with total integrity and I trust him implicitly wth all my three Fords. I purchased a 2014 Expedition from Five Star Ford from a different dealership a couple of years ago because they had the specific used Expedition I was looking for. Ron has done all the service work on this vehicle and on multiple occassions in the past few months, he was able to personally resolve my technical issues in the driveway doing the work himself. Please recognize Ron as he is an outstanding employee for Five Star Ford in Lewisville. More

Service Department Paul Schroeder was very responsive to my needs and had the work completed sooner than I had expected. Paul explained the repairs and maintenance done Paul Schroeder was very responsive to my needs and had the work completed sooner than I had expected. Paul explained the repairs and maintenance done and answered all questions I had to make me fully aware of service provided. More

Worker Ron Romano was very pleasant and explained everything to me and explained my options. my experience was far better than other dealers I have visited. Ron Romano was very pleasant and explained everything to me and explained my options. my experience was far better than other dealers I have visited. Thank you More

‘‘This experience was smooth as always I have used Paul as a service advisor for years and this experience was smooth as always. Well notified of everything going on with no surprises. I have used Paul as a service advisor for years and this experience was smooth as always. Well notified of everything going on with no surprises. More

Pleased We have had and still have many Fords in our family. I never hesitate to take them to 5 Star Ford for service and other needs. I’ve always received We have had and still have many Fords in our family. I never hesitate to take them to 5 Star Ford for service and other needs. I’ve always received great service and Paul always takes great care of me. More

Help with accessories Helped by Christopher Krause, who went out of his way when he did not have to. Definately not the typical pejorative experience. Thank you Christopher Helped by Christopher Krause, who went out of his way when he did not have to. Definately not the typical pejorative experience. Thank you Christopher! More

Awesome experience, great customer service. I have been a customer for many years, always a great experience, they get you in and out quickly, my car was washed in and out and never looked bette I have been a customer for many years, always a great experience, they get you in and out quickly, my car was washed in and out and never looked better. Service dept, very professional and knowledgeable, great experience every visit. Thank you. More