Sam Pack's Five Star Ford Lewisville

"Great Experience" I love having a New Truck but my past experience of finding and getting a New Truck has not been that pleasant...until now. I purchased a New F150 Tru I love having a New Truck but my past experience of finding and getting a New Truck has not been that pleasant...until now. I purchased a New F150 Truck from Sam Pack's lewisville location this week and was pleasantly surprised by how easy the process was. I dealt with Chase Windham and Chase Baine and they went above and beyond in every way. They not only got me the Truck that perfectly fit my needs but got me right where I needed to be financially and didn't try to get more out of me. I don't plan on buying a new truck for a while but I will be returning here when I do. More

Enjoyed my buying experience Was need of a newer vehicle bad. Got referred by one of my employees. Linked up with Jerry Crider. He made it happen. Thanks Jerry Was need of a newer vehicle bad. Got referred by one of my employees. Linked up with Jerry Crider. He made it happen. Thanks Jerry More

Excellent!!! Love jerry! He worked so hard to get me the car I wanted! This is the second car I’ve bought from him and I am more than happy with my new “Mom car”! Love jerry! He worked so hard to get me the car I wanted! This is the second car I’ve bought from him and I am more than happy with my new “Mom car”! More

Chase is a pro! Chase was such a pleasure to work with! He worked hard to get our payments within our budget and his customer service skills are above and beyond. Alt Chase was such a pleasure to work with! He worked hard to get our payments within our budget and his customer service skills are above and beyond. Although he said he's only been in the industry a short time, you'd never know! Thanks for all of your hard work and help, Chase! More

Great fast service in and out Jerry help out great did everything in his power to get me in the car/truck I wanted. Just an great experience thank you Jerry and thanks to the fina Jerry help out great did everything in his power to get me in the car/truck I wanted. Just an great experience thank you Jerry and thanks to the finance Guys for the very quick service More

3rd rate dealership From my two experiences with this dealership, they most certainly are a "we will do better next time". In my two trips not once have they gotten it c From my two experiences with this dealership, they most certainly are a "we will do better next time". In my two trips not once have they gotten it correct. More

Better Than I Imagined! I worked with Jerry Crider to try to get into a vehicle within my budget with a small down payment. Jerry went above and beyond to get me into a depe I worked with Jerry Crider to try to get into a vehicle within my budget with a small down payment. Jerry went above and beyond to get me into a dependable new vehicle - he worked tirelessly for two days with me. I told him from the start I wouldn't come into the dealership sitting around waiting, etc., especially since I went through Internet Sales for initial contact. I'm sure I was a difficult customer, but Jerry Crider made me feel like family! I love this guy! Behind the scenes, and very relevant to my new purchase, Jerry worked with his manager, Chase Baine, as well as Tom Andrews and Kyle Wasson in finance. Bottom line, I would recommend the new teams at Five Star Ford in Lewisville to my family, my friends, and anyone reading this review. Jerry was A #1 and I won't forget his kindness and his help! Thanks Jerry! More

Such a great experience we bought two The internet brings transparency to purchasing an auto. The old days of the low ball and high pressure sales is over in my opinion. I bought 4 Fords f The internet brings transparency to purchasing an auto. The old days of the low ball and high pressure sales is over in my opinion. I bought 4 Fords from another dealership in the past but it appears they forgot this. Sam Pack’s Five Star Ford is a shining example how to mix friendliness with transparency to make a sale. Kudos to Jerry Crider and Tony Miketinac for making this a great experience in buying a car for myself and my Dad. More

Very fast efficient service. Courteous fast service. Everyone was very helpful. They went out of their way to find the exterior and interior colors I wanted. Very pleased with Courteous fast service. Everyone was very helpful. They went out of their way to find the exterior and interior colors I wanted. Very pleased with my salesman More

Great customer service! I went online to check out cars. Filled in information online. Within less than minutes I received a call from Jerry. We step up an appointment for 3: I went online to check out cars. Filled in information online. Within less than minutes I received a call from Jerry. We step up an appointment for 3:00. He was ready and waiting to show me the Ford Edcapes that we discussed on the phone. He went and got my first color choice. I didn’t like the color of interior. He then went got my second color choice. I liked it so we went for a test drive. Love the Escape. So we immediately started the paper work. I left sastified with my Nee Escape. Everyone was very helpful and team players. More