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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,235 Reviews
"Family owned and operated, Sam Pack's Five Star Ford Lewisville, offers a pleasant purchase and repair experience for everyone. We take great pride in what we sell and stand behind our large selection of products - all with a Non high pressure sales philosophy. Come see the difference for yourself."
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,235 reviews

April 17, 2024

The service department has been every bit of amazing to me. My service advisor was great, Ms Tracy was very knowledgeable and up to date with everything that was going on with my vehicle. More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Amber, Thank you for taking the time to rate your Five Star Ford Lewisville experience. Tracy and our service team encourage you to stay in touch at 972-221-2900. We are here to share our advice. Safe travels! Take care, Andrea Ballard, General Manager

Helpful
April 17, 2024

I really appreciate that they can come to my home to service my truck. I also love how they call to chat beforehand to make sure they bring the necessary parts. More

by JMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

JMA, At Five Star Ford Lewisville, ensuring exceptional service is our utmost priority, and knowing that we've succeeded in meeting your expectations is the goal. We hope to have the opportunity to serve you with our mobile or onsite expertise in the future. Should you require any assistance whatsoever, please feel free to contact us at 972-221-2900. Thank you for your feedback and business. Sincerely, Andrea Ballard, General Manager

Helpful
April 17, 2024

The service department has been nothing but amazing to me. My service advisor Ms Tracy was very kind and knowledgeable about what was going on with the work being done on my vehicle. I appreciate her and More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 15, 2024

Xavier was very helpful and patient with me, also a very nice and respectful person More

by Jaypetea1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Jaypetea1 responded

Very nice environment everyone is respectful

Apr 16, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jaypetea1, Thank you for shopping at Five Star Ford Lewisville. Your endorsement and recognition of Xavier is very much appreciated. To continue serving you, please let us know when you have technical or maintenance questions at 972-221-2900. We are focused on your complete satisfaction. Best regards, Andrea Ballard, General Manager

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April 15, 2024

Very good salesman. Friendly and accommodating, not pushy. Knowledgeable and very patient with us. Would choose him again. More

by mdchalk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, mdchalk, on your new vehicle from Five Star Ford Lewisville! Xavier and our team remain available at 972-221-2900 to address your new car questions. Complete customer satisfaction is the goal. Thank you for your business and kind words. Best regards, Andrea Ballard, General Manager

Helpful
April 14, 2024

The only dealership that I use, especially the service department I never feel like I have been taken at 5 Star Lewisville More

by Gundog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Gundog, We are so grateful to have your trust and business at Five Star Ford Lewisville. Ron is a very knowledgeable advisor and between visits don't hesitate to call 972-221-2900 with vehicle concerns. We are here to share our advice and help you enjoy your Ford. Thank you for sharing! Best regards, Andrea Ballard, General Manager

Helpful
April 13, 2024

Best service experience I’ve ever had. The complimentary shuttle was great since I’m not from the area and am here alone. More

by christybarrett05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Christy, Thank you for your business and rating your Five Star Ford Lewisville experience. Customer-focus is the goal and we are grateful for the opportunity to help with your auto care. Reach Tracy and our techs at 972-221-2900 when you have future needs. We will happy to see you again. Best regards, Andrea Ballard, General Manager

Helpful
April 12, 2024

Chris my service person spent time with me explaining what needed to be taken care today. He also explained what services needed to be provided in future. More

by margaretcmetcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Janecek
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Apr 13, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Margaret, for choosing Five Star Ford Lewisville for your vehicle care. Chris and our techs welcome questions any time at 972-221-2900. We want to share our advice when you need it. Safe travels. Take care, Andrea Ballard, General Manager

Helpful
April 12, 2024

Xavier was straight to the point, didn’t play games, it was very much appreciated. More

by Knewsome84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenneth Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Knewsome84! At Five Star Ford Lewisville, customer experience is a priority. When you have questions about your Ford, please reach out to 972-221-2900. We are here to help with all of your automotive concerns. Thank you, Andrea Ballard, General Manager

Helpful
April 12, 2024

Great doing business with you guys. When I start looking for my next vehicle yall will be the ones I go to first. More

by che.serenitychurch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Che.serenitychurch, Thank you for your business at Five Star Ford Lewisville. Xavier and our sales team remain available at 972-221-2900 for your new vehicle questions. Our goal is to help you fully enjoy your Ford. Thanks again for sharing! Take care, Andrea Ballard, General Manager

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