Sam Pack's Five Star Ford Lewisville

Dennis was a nice person to work with though I do think he was not clear on several things that caused problems. However, the finance manager was EXTREMELY rude and condescending. He even threatened me! I he was not clear on several things that caused problems. However, the finance manager was EXTREMELY rude and condescending. He even threatened me! I was initially told by Dennis the price would be somewhere between $520-$530 and then that price jumped to $560. Then, in order to be approved at a tier 1 level I was required to purchase some warranty package for $18/month bringing my total to $578. The day I was supposed to go in and sign the paperwork I called Dennis to ensure everything was set and the price had not changed and he assured me it was still $578. Two hours later, I arrived at the dealership and sat down to sign the paperwork and the price was $591. When I questioned the finance manager he said the pay-off amount was different because there was a $400+- acquisition fee they did not have to pay as a dealership. Essentially, they added that $400 to my loan increasing my payments every month and said on Monday once they could get a hold of Audi Financial they would send me a check for the approximately $400 difference. I was not happy about this especially since I called to confirm the price and nobody made any mention of the price increase until I inquired. The finance manager told me to "hurry it up" because he had other people to "deal with" and didn't have all day to answer my questions. My husband was beside himself, as was I, at his rude remarks and comments. He never explained anything on any of the paperwork just said sign here, sign here and anytime I would question him he would give me a vague answer. I questioned the miles and asked if I had 15,000 miles per year on my lease and he said yes. I signed all the paperwork and was on my way. Then I came to find out that the vehicle I purchased did not even have the options I was told that it did. I initially was promised a 2012 Explorer with all the options I required and then Dennis told me later it wasn't available but the had "the exact same one" just in a 2013 model and a different color (white vs. pearl white) and so I said that was fine. However, come to find out, it did not even have the power lift gate which the other vehicle had and the wheels were different. I was VERY disappointed because I never saw the car as it was being washed when I got there and I assumed everything was the same. Needless to say, at this point I was frustrated with how I had been treated and feel that they intentionally had the vehicle in the wash bay so I would not have the opportunity to view it before purchase and see it was not what I wanted. A few days later, I received a call and was told that my Audi had been paid off and there was the approx $400 amount I was owed and I needed to come in and re-sign the paperwork. I said I didn't want to resign everything and to just mail me the check and keep my payments at the $591 amount. Then I was transferred to the finance manager (the rude one who I dealt with) and he told me that I didn't have a choice I had to resign the paperwork and I explained that HE was the one that said he would mail me a check. He said he made a mistake and gave me 15,000 miles and I should have only received 12,000 on my lease and wanted me to agree to lower mileage. I told him absolutely not as that is not what I was promised and he proceeded to threaten to send the police to my house, harass me, verbally abuse me and overall act rude on the call. I finally had to tell him to stop harassing me and hang up on him. I am beyond dissatisfied and working in the public relations arena will be sure that I communicate in every possible way the experience I had at this dealership and ensure nobody that I know ever purchases a vehicle there. More

This is the second vehicle we have purchased from Jim at Ford Country in a month. Jim is great, he could answer every question I had and let me take my time, no pressure. They made us a very fare offer an Ford Country in a month. Jim is great, he could answer every question I had and let me take my time, no pressure. They made us a very fare offer and great trade in value on our cars. Our last 5 purchases have been Fords. Four of them from Ford Country. More

Jim and Erick were very helpful and very informed on the Ford Raptor. They were very concerned that my needs and wants were taken care of and that I was going to be truly happy. Instead of info dumping on Ford Raptor. They were very concerned that my needs and wants were taken care of and that I was going to be truly happy. Instead of info dumping on me they said drive the truck for a week or so and then come back and they would go over everything, which is a great concept. More

I was ready for battle when I came in to buy or look at buying a car. I was met with a smile by Tom my sales guy and he immediately got things rolling. It was truly a no hassle experience. I got the vehicl buying a car. I was met with a smile by Tom my sales guy and he immediately got things rolling. It was truly a no hassle experience. I got the vehicle I wanted and more without all the haggling. He was knowledgeable an able to answer all my questions. I have never had such a smooth transaction buying a car in my life. I didn't think it was possible. I would recommend this dealership, even to the most hard core car hagglers I know. Great experience. More

Eric provided excellent service. He was extremely knowledgeable on the Ford vehicles he showed me. He was friendly, helpful and patient giving me 100% of his attention. He came in on his day off to c knowledgeable on the Ford vehicles he showed me. He was friendly, helpful and patient giving me 100% of his attention. He came in on his day off to complet my sales transaction timely for me. He assured me if I had any questions after I took my new 2012 Ford Escape home to call him and he would be happy to help me out. He took the time to sync my phone for me before I left the dealership. He did a double check to ensure I had all my rebates used that were available to me. I would recommend Eric to others interesting in purchasing a Ford vehicle and I would personally buy from Eric again. More

It was our first time to buy "Online" and I must say the experience was pleasant surprise. We had dreaded the "Attack of the Car Salesmen" by driving on the lot. We did our home work online and must say the experience was pleasant surprise. We had dreaded the "Attack of the Car Salesmen" by driving on the lot. We did our home work online and by visiting the lot after hours. When we knew what we wanted and what we would pay. We searched the inventory until we found what we wanted. We never set foot on the lot during business hours until we went to sign the paperwork and pick up the car. The only thing we did not have was the trepidation of the hassling and pressure of car shopping. Tom Martin was our Internet contact he made the process easy and pleasurable. It could not have been better if I had written the script. More

Great staff, very helpful, seemed truly concerned about me as the customer and not the bottom line of profit. The finance person was also very friendly and helpful. I would highly recommend this dealershi me as the customer and not the bottom line of profit. The finance person was also very friendly and helpful. I would highly recommend this dealership to my family and friends. More

In the beginning I was a little frustrated with my requests. However, between all the people that helped me, everything turned around. I am very pleased to be back in a truck. I have been a custome requests. However, between all the people that helped me, everything turned around. I am very pleased to be back in a truck. I have been a customer of Sam Pack Ford for a very long time and had always had trucks. My overall experience was great. I want to thank all who helped me. The transaction went fast and smooth. More

From the very beginning of the process, Jim was a breeze to deal with. Dealt with him completely over the phone, and was very pleased with the way it all went. Would deal with him again. to deal with. Dealt with him completely over the phone, and was very pleased with the way it all went. Would deal with him again. More

Michael was great. He was friendly, helpful, honest, and easy to work with. I enjoyed the experience and will come to him for my next purchase. easy to work with. I enjoyed the experience and will come to him for my next purchase. More