Sam Pack's Five Star Ford Lewisville

Very focused, personable, Greg made sure sure my needs and wants were met. Everyone went out of their way to make sure I felt welcome and at home. They made the process easy. and wants were met. Everyone went out of their way to make sure I felt welcome and at home. They made the process easy. More

Greg was very friendly and courteous, meeting me at the entance several times when I visited the dealership. He answered or found answers to my questions and offered to help me with any questions I might entance several times when I visited the dealership. He answered or found answers to my questions and offered to help me with any questions I might have in the future. He made himself available outside his normal working hours to work with me and deliver the new vehicle as soon as possible. He went the extra mile when he located the vehicle I wanted at another dealership and personally retrieved it. More

Great people to work with..Will come back again..Love my pick up..Have heard over the years the reputation Sam Pack has both locally and within the Ford company. pick up..Have heard over the years the reputation Sam Pack has both locally and within the Ford company. More

Visits to a prior dealorship left us feeling like the salesman there really could not be bothered to seriously help two female customers. Granted it was 100 degrees outside but we left feeling like it w salesman there really could not be bothered to seriously help two female customers. Granted it was 100 degrees outside but we left feeling like it would be a cold day in h--- before we purchased from them. decided on Saturday to drive north on 35W until we found a Ford dealorship that welcomed us and took us seriously. Yea, Sam Pack! Everyone was great, even the folks who had to sit and listen to me talk endlessly when I came back to pick up my car. Nothing but positives things to say about all the sales team and the finance person, Brooke. Pat Spurlock More

Eric Karban's salesmanship, courtsey, patience and full attention to our needs was very good. Keep up your great personality. A good asset to this dealership. Thanks Tony attention to our needs was very good. Keep up your great personality. A good asset to this dealership. Thanks Tony More

The staff at Ford Country was delightful. Everyone was more than helpful and courteous when going through the lease process. I completed my online survey and gave give the dealership, staff, and custome more than helpful and courteous when going through the lease process. I completed my online survey and gave give the dealership, staff, and customer service the highest referral. I look forward to working with them again on my next purchase. More

My sales consultant, Arthur Starr, was very professional & knowledgeable. Also not high pressure. He was a pleasure to deal with. I enjoyed the car buying experience and would highly recommend both Art a & knowledgeable. Also not high pressure. He was a pleasure to deal with. I enjoyed the car buying experience and would highly recommend both Art and Sam Pack's Ford Country of Lewisville!! More

Greg was extremely friendly and made me feel very comfortable. The car we decided on was at a different dealership, and was supposed to be identical to the car I drove. I felt like there were a f comfortable. The car we decided on was at a different dealership, and was supposed to be identical to the car I drove. I felt like there were a few differences, but it also could be in my head. The steering wheel on the Escape that I received did not have the telescope feature, which I was under the impression that it was supposed to, and I felt as though the seat sat much higher that the one I drove (even though the seat was as low as it would go.) There were also a few scratches on the vehicle (which I was promised that I could take it in and get buffed out at no charge.) Another problem was that the day I bought it, the "TIre Pressure" light came on...all the wheels look fine, so I'm assuming it's the spare, which I'm hoping can be filled up when I bring it back to get the scratched out. ALso, the Air conditioner makes a clicking sound when it's on levels 4 and 5, which I would also like to have looked at. The price of the car was fine, but I wasn't too happy with what I received for my trade-in...We had just but $2000 into the car, and we only received, $2,500 for it. Even though it should have sold for at least $3,500. More

This is the sixth car we've bought from Ford Country of Lewisville in the past 12 years, and the purchase experience just keeps getting better with each car we buy. They must do a great job hiring or trai Lewisville in the past 12 years, and the purchase experience just keeps getting better with each car we buy. They must do a great job hiring or training their team, because all the people we dealt with ... from the sales agent, to the finance manager, to the service manager treated us with respect and friendliness. whenever we had a question that couldn't be answered by the sales agent or finance manager, they were quick to bring in "someone who knew." My wife and I frequently recommended Ford Country of Lewisville, and we will continue to do so. We always look forward to getting our car serviced, because we always run into people who remember us ... and they always make sure we're still happy! Ford Country of Lewisville gets two thumbs up! Marty & Maura Gast More

Tom Martin was the most honest and genuine car salesman I've ever dealt with. It made my car-buying experience awesome. No buyer's remorse here. I will send anybody I know to see Tom. I've ever dealt with. It made my car-buying experience awesome. No buyer's remorse here. I will send anybody I know to see Tom. More