Sam Pack's Five Star Ford Lewisville

I would like to congragulate Ford Country Of Lewisville for having a very informative and helpful sales staff who made sure I received all the information I needed. Jim Houghton was very professsonal on ha for having a very informative and helpful sales staff who made sure I received all the information I needed. Jim Houghton was very professsonal on handling my buying needs. Also a lot of praise for Dwight Starnes who teams up with Jim and if Jim is tiedup or off duty fills in just like Jim Houghton. The final phase of financing was handled By Keith Emmert who really knows his stuff by finding loans whitch I was looking for to close the deal with Jim. I have purchased 7 vehicles from JIm and Dwight also all handled by Keith. GREAT PEOPLE AT SAM PACKS FORD COUNTRY LEWISVILLE TEXAS GARY C. BROWN More

Reached out to Tony Fuentes who quickly responded to my inquiry about a new vehicle. Excellent service from Paul, Dwight & Keith Upon my arrival at the Dealership Paul & Dwight had 4 prospective vehi inquiry about a new vehicle. Excellent service from Paul, Dwight & Keith Upon my arrival at the Dealership Paul & Dwight had 4 prospective vehicle lined up for me to consider, Took a test drive with Dwight, he answered all my questions including several follow up questions by phone regarding vehicle options. Completed credit app online which expedited the finance process with Keith. I had a lot of fun with Paul, Dwight & Keith, sometimes at their expense. Love the F150 FX2 Sport!!! More

The sales associate was very accomodating and let us drive two vehicles prior to price negotiations. The whole process was very pleasant with the salesman. My only negative was the time involved to comp drive two vehicles prior to price negotiations. The whole process was very pleasant with the salesman. My only negative was the time involved to complete the sale. I'm not sure if they were short staffed that day or not but it took a long time to complete - 5 hours. More

July,31,10 A very hot day,our salesmen,was Charlie.On the day I went to look at trucks. Charlie,politely greeted us outside.they did not have the truck, I wanted on the lot.Charlie,took all day with me. I dr day I went to look at trucks. Charlie,politely greeted us outside.they did not have the truck, I wanted on the lot.Charlie,took all day with me. I drove a few cars,that day.Charlie, was very helpful.If he did not know the answer to my question he ask others to help out.I appreciated that.I got my EDGE (my baby) that day. Charlie, was very kind.He went above and beyond. So much so that my husband, purchased a truck the next week.Charlie,Mike were so helpful and kind even after the sale.I had never received that kind of treatment befor.Iam very happy with the treatment.Thank you Charlie. I would like to say again thank you, for talking to me as a buyer. A buyer who just happens to be a female. Happy EDGE owner. Deberah J. Priset More

This was a great vehicle shopping venture. I hate to shop for a new vehicle, as in the past I was hounded by the sales person calling ,mailing cards , just being pushy. This I have not found with Tom Martin for a new vehicle, as in the past I was hounded by the sales person calling ,mailing cards , just being pushy. This I have not found with Tom Martin. I never rush into anything, and may take longer for me to select exactly what I want and when I want it. Now we have another Ford in the family, my wife and I are pleased and happy from the first Hello to the drive off of the lot. Excellent service, great price, great sales service and great people at Country Ford. Keep up the great work Tom Martin. "Semper Fi" and God bless our country and troops Gunny D More

In nearly 25 years of buying Ford vehicles, this was my best experience yet. We have purchased 4 new cars from this dealer in the last 5 years. Each purchase went well, but this one was particularly smoo best experience yet. We have purchased 4 new cars from this dealer in the last 5 years. Each purchase went well, but this one was particularly smooth. We financed through the dealership and Rick Garcia in the business office was extremely quick and efficient (less than 20 minutes to wrap up everything). The sales person, Tom Martin was very attentive to every detail. Paul Schroeder in the Service Department has been our service advisor for six or seven years and is simply the BEST service advisor I have every worked with. He is the primary reason that we continue to visit this dealership. I highly recommend this dealership. More

Ever shop for a new vehicle, and the sales person hounded you to death on the phone day and night ?? As you know, that would turn some buyers off in a heart beat. I am one of them. Thank goodness for MR. TO you to death on the phone day and night ?? As you know, that would turn some buyers off in a heart beat. I am one of them. Thank goodness for MR. TOM MARTIN. When Tom first contacted me, I explained my situation to him. Tom Martin waited till I contacted him with questions, etc.etc.We changed mind in mid stream and had a tug-pull choice of two vehicles. What we really liked about Mr. Tom he did not or was not "pushie" for a higher dollar vehicle, was honest patient and was a smooth transaction from start to finsh. Best of all we good a great deal and will shop there again. GySgt. F. Dauwalder U.S. Marine Corps ret More

While we were looking for our new car we went to several different Ford dealerships in the DFW area to look for the best deal we could get. After our experiences at those dealerships, not only was Ford Cou different Ford dealerships in the DFW area to look for the best deal we could get. After our experiences at those dealerships, not only was Ford Country of Lewisville the best price but they were also the best customer service as well. I will for sure be returning there for my next car. More

I visited many dealerships looking for my new car and 99% of them I'd rate a giant pain in the rump. Then I went to see Jim Houghton at Sam Pack Ford in Lewisville. He was friendly, informative and respect of them I'd rate a giant pain in the rump. Then I went to see Jim Houghton at Sam Pack Ford in Lewisville. He was friendly, informative and respectful. He was a pleasure to do business with and the entire experience was GREAT! Who can say that about buying a new car? I'd highly recomend Jim to anyone!!! I LOVE MY NEW CAR - a FORD FIESTA!!! Jim knows so much about this new model and showed me all the great things this special car can do. He never tired of my endless questions and never made me feel like he had better things to do and I never felt pressured. It was fair, honest and fun. Buy your next car from him... I know I will! What a breath of fresh air car shopping with Jim at Sam Pack Ford is! More

Excellence through out! Scott was awesome! I have never Excellence through out! Scott was awesome! I have never seen Rob happier with a “big purchase”. The whole staff was great, making it an enjoyable e Excellence through out! Scott was awesome! I have never seen Rob happier with a “big purchase”. The whole staff was great, making it an enjoyable experience! Can't comment on quality of work. We will know by tonight when he picks up the truck-bed liner and leather seats were added to the purchase. Thanks, Olga Campbell More