Sam Pack's Five Star Ford Lewisville

I have to admit that buying my new Ford Fusion was actually a pleasant experience. Not once did I feel like I had to be on guard, or feel like I was being taken advantage of. Charlie Merrifield was my actually a pleasant experience. Not once did I feel like I had to be on guard, or feel like I was being taken advantage of. Charlie Merrifield was my salesman and he was very courteous, professional, and made me feel like he was truly interested in taking care of me. I feel I made a friend in Charlie. Mike Thomas was the sales manager that was involved in my experience. He too was very friendly,and made me feel very relaxed as Charlie Merrifield did. It was clear that Mike was trying to make sure that I got the best deal possible. I would certainly recommend this dealership to my friends, & I would buy from here in the future. More

Pam greeted us immediately, and was very friendly. The test drive was informative, but casual, and Pam did a great job of pointing out all of the features of the car before letting me take the wheel. The test drive was informative, but casual, and Pam did a great job of pointing out all of the features of the car before letting me take the wheel. The negotiations were handled pleasantly, and I was given a very fair price for my trade-in vehicle. An overall great experience! More

Ford Country Lewisville is the best dealership in the DFW metroplex that I have worked with. They go above and beyond to make sure all your needs are taken care of and in a timely manner. This is my second metroplex that I have worked with. They go above and beyond to make sure all your needs are taken care of and in a timely manner. This is my second car in in 6 months from Ford Country Lewisville as my first was totaled in a car accident. Everyone I dealt with from the collision center to sales to finance made sure I was advised of every step of the process and kept in the loop. More

Tom Martin and the entire support team went the extra mile to ensure the deals we made on the new cars we recently purchased were the best possible. All aspects of the dealership are great and customer mile to ensure the deals we made on the new cars we recently purchased were the best possible. All aspects of the dealership are great and customer focused. When we relocated to Texas from Virginia a couple of years ago we exclusively used the service department for our vehicles. Ron Romano, our service advisor, introduced us to the rest of the dealership and we have great faith in the entire dealership to meet our every automotive need. Thanks to Sam Pack's Ford Country of Lewisville for being a good neighbor and friend. Wayne & Cathy Cox Lantana, TX More

My husband and I have always hated the car buying experience. I decided to try the Internet sales and Tom Martin answered my price request at 5:30 am! Hefollowed up with detailed pricing, I made a experience. I decided to try the Internet sales and Tom Martin answered my price request at 5:30 am! Hefollowed up with detailed pricing, I made a upgrade in he re-quoted it. I came in the next day, accepted the price as it was like discussed. The finance guy respected my wishes for my personal bank financing. David and I couldn't be happier. Our daughter loved the walk through with Tom and loves her car. I definitely want to work with this dealership in the future and have already recommended Tom to some friends. Thanks so much. Deborah More

I saw online that they had the truck I wanted (raptor). I then called and was told by Tony (gm) that they had a black one with the 6.2. I showed up the next morning. Everyone was super friendly and accomadat then called and was told by Tony (gm) that they had a black one with the 6.2. I showed up the next morning. Everyone was super friendly and accomadating. I received a fair trade on my truck. Paperwork was done promptly. Within a couple hours I was out the door in my new truck. More

I had a great experience. Everyone was very patient. Didnt rush me into to buying a vehicle and yet rushed for me to meet my time scheduel. I very much liked the calmness of the sell. I also like the Didnt rush me into to buying a vehicle and yet rushed for me to meet my time scheduel. I very much liked the calmness of the sell. I also like the more layed back casual setting. I have anxiety problems and having everyone do nothing but smile and help me every step of the way made getting my first new truck all the better. Especialy LIL! thank you More

The entire experience from looking at new cars, to narrowing down our choice, to picking it up was flawless. I was kept informed of the process and any questions were answered promptly. I would defi narrowing down our choice, to picking it up was flawless. I was kept informed of the process and any questions were answered promptly. I would definitely recommend this dealership to my friends and family. More

I hate high-pressures sales people. When I'm shopping for anything, especially a car, I expect the sales person to be knowledgable and answer my questions but then "back off". My husband and I had been shopp anything, especially a car, I expect the sales person to be knowledgable and answer my questions but then "back off". My husband and I had been shopping for a car all day, and I had my fill of pushy salespeople. We decided to try one more dealership before going home for the night. We stopped in at Sam Pack's Ford and immediately were greeted by a salesman just like at all the other dealerships, but this time when we said we just wanted to look around, the salesman said "ok" and left us alone. He didn't watch us like a hawk and hover over us. When we had questions, he answered them and then let us continue browsing. I felt absolutely no pressure! It was wonderful! More

Tom was great! He helped us every step of the way to our new Edge. I would definitely recommend him and this dealership. Everyone was friendly and very customer oriented. Keith was also great. He explai new Edge. I would definitely recommend him and this dealership. Everyone was friendly and very customer oriented. Keith was also great. He explained all the financial paperwork and made things easy and quick. Thanks Tom and Keith. More