Sam Pack's Five Star Ford Lewisville

In the past I have had problems with the service advisors at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are at this location. I have recently had the opportunity to communicate with the new service manager, John Goddard. All indications are that things are improving in the service department. I think Mr. Goddard truly has the customer in mind and will go the extra mile to keep customers happy and returning. More

The other all service was great, they went above and beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and w beyond what they needed to. They worked on getting me the car that would fit my needs the best and get me the best financing possible. I have and will continue to recommend Ford Country of Lewisville. More

The dealership was quick, clean, friendly, accommodating to my family, very no-hassle as far as F&I, and generally a good experience. I got what I wanted at the price I had set and drove out with it the sa to my family, very no-hassle as far as F&I, and generally a good experience. I got what I wanted at the price I had set and drove out with it the same day. Definitely a dealership that I would recommend. More

Jim was very helpful in getting the modifications to the F-150 4x4 that I needed such as leather interior and dvd players in the headrests for the back seat. I was very pleased with the speed and service. F-150 4x4 that I needed such as leather interior and dvd players in the headrests for the back seat. I was very pleased with the speed and service. The price was fair and Jim was knowledgable about the current and future model features. More

The salesman went the extra mile to make choosing and then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually p then purchasing this vehicle easier than ever. No doubt, Gregg got us into the car we wanted quickly and with no hassle whatsoever. It was actually painless; and the ice cream truck wasn't bad either. Oh yes, someone needs to tell me what the little red light that blinks on the driver side dash is all about. I quit reading the owners manual when I tried setting the compass while my husband was driving. More

Our experience with Tom and his crew at Ford Country was amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...beca amazing!!! Tom went above and beyond to get me the truck that I wanted even when Plan A fell through he came up with Plan B and made it happen...because of his hard work and dedication to customer service/satisfaction, I drove off of his lot with the truck that I've been wanting for years! He literally worked around the clock to get me the truck...I just had to come in and sign the paperwork and out the door we went! The easiest process of car buying I've been through in a long time! There was no hassle whatsoever, the price was already discussed prior to buying so no haggling had to take place, which was a first for me! He is top notch, took me through the truck set-up and made sure that I was good-to-go about every feature that the truck had to offer before I left the lot. Thanks to Tom and his Crew...a job well done! More

Tom Martin is the best! If you're interested in smart, fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth fast, and honest customer service, visit him at Sam Pack's. Even if you're shopping from other areas (Dallas, Ft. Worth, Grapevine, etc.) it's worth drive to obtain a great price and a stress-free transaction. More

The entire staff was great. Tom, his Sales Manager, and the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the the finance department were all top notch. Customer service is a dying art. These folks are masters at it. Before you buy, compare pricing and the ease of doing business. No one in the metroplex is better. My grade for Sam Pack's Ford Country of Lewisville = A+++ More

I have purchased several vehicles from Dwight and I will continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I travele continue to do so. I get straight forward information on the trucks and cars i am intrested in. He gives me great service and a fair price. I traveled over 250 miles to buy my last truck from him. That should tell you everything you need to know about my relationship with Dwight Starnes and the dealership he is representing. More

Tom went out of his way to make sure I got exactly what I wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Rapto wanted and was more than willing to help me with the value of my trade-in. I know Tom went out of his way to make sure I got the Molten Orange Raptor I was looking for, but still let me take the white one around to block just to make sure I liked everything about the truck. And he made sure the truck was perfect when I drove off in it. More