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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,323 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,323 reviews

April 18, 2023

Ron, in service, was super helpful and extremely informative!! I was originally going to take my car to Grapevine, since it's right down the road from me. They told me it would be mid week bef More

by TN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure of their names but the receptionists (2) in service
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Apr 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Welcome to Five Star Ford Lewisville, TN! We were more than happy to address the care of your car and we hope you count on us again. Reach Ron and our team at 972-221-2900. We are here for you. Thank you, Kelly Blackwell, General Manager

April 17, 2023

Everything went very well. I am happy with the service and outcome. The work was completed in the time frame they said it would be. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 20, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Chris, We are pleased to hear you found your Five Star Ford Lewisville service visit a good one. We hope you continue to count on Ron and our techs. Don't hesitate to call with questions at 972-221-2900. We are here to help at any time. Thank you, Kelly Blackwell, General Manager

April 16, 2023

Ron Romano is the true professional. A true asset to your team. Excellent service and quick response. More

by Charlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Charlie, Thank you for recognizing Ron and the Five Star Ford Lewisville service department. We are grateful to have the opportunity to help with the maintenance of your Ford. Call on us again at 972-221-2900. We want you knowledgeable about your vehicle. Safe travels, Kelly Blackwell, General Manager

April 15, 2023

Love the pick up and delivery! I used to sit and wait. I won’t be doing that anymore! More

by Aquamat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Aquamat1, Thank you for endorsing the Five Star Ford Lewisville service department. Pete is always available for your care concerns at 972-221-2900. Let us know how we can help you enjoy your Ford. Take Care, Kelly Blackwell, General Manager

April 15, 2023

I had a Recall on my 2006 Ford Ranger Pickup and 5 Star was very courteous and efficient and had my truck fixed in no time. More

by Gene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Gene, The Five Star Ford Lewisville service department was more than happy to help with the recall on your Ranger. Reach Zack and our techs at 972-221-2900 any time you need our help. Safe travels and we hope you call on us again. Thank you, Kelly Blackwell, General Manager

Apr 16, 2023 -

Gene responded

I appreciate the response back

April 15, 2023

We have purchased 14 vehicles from this dealership over the years and have never had a bad experience More

by Wdh.1155
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Wdh.1155, We are so grateful for each and every one of your purchases at Five Star Ford Lewisville. Your endorsement is very much appreciated and we look forward to hearing from you again at 972-221-2900. Thank you so much for your loyalty to our dealership. Sincerely, Kelly Blackwell, General Manager

April 14, 2023

Todo estuvo bien el servicio me gustó y gracias por todo el servicio y la personal que me atendido More

by roquecruz809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Gracias, roquecruz809, por confiar en el equipo de servicio Five Star Ford Lewisville. Cuando tenga inquietudes sobre el vehículo en el futuro, asegúrese de llamarnos al 972-221-2900. Estaremos listos para ayudar. Cuídate, Kelly Blackwell, Gerente General

April 14, 2023

I really enjoy the service here. The only place that I trust my truck with. Zach is the man! More

by Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Sears
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Rafael, Thank you for trusting in Zack and the Five Star Ford Lewisville service team. Keeping your truck in great condition is the goal. Call on us again at 972-221-2900. We are here for you. Safe travels, Kelly Blackwell, General Manager

April 14, 2023

Julie, my service manager was excellent, she kept me informed on what was going on with my truck. More

by fvalenzuela59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie collins
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Apr 15, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello fvalenzuela59, We appreciate you at the Five Star Ford Lewisville service center. When you need Julie's advice on future vehicle care, don't hesitate to call 972-221-2900. We want you knowledgeable about your truck. Thank you, Kelly Blackwell, General Manager

April 13, 2023

Very pleased. Went in for recall. Prompt and great service! Excellent shuttle service! Back again! More

by Emi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Susana and your shuttle driver
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Apr 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Emi, We appreciate you and your business at Five Star Ford Lewisville. Thank you for recognizing Zack and our service team. Between visits, let us know if you need our vehicle advice at 972-221-2900. Safe travels and thanks again, Kelly Blackwell, General Manager

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