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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,323 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,323 reviews

December 10, 2022

The service team does what they can to get things done in a reasonable time. Supply chain issues and back ordered parts makes it hard to get this done in a timely manner, but they make it work. More

by israelcarter.pro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bratcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Israelcarter.pro, We appreciate your understanding of the delay with certain parts needed for vehicle repairs. Thank you for recommending the Five Star Ford Lewisville service team. We do our best to help our customers in a timely manner. We look forward to hearing from you again at 972-221-2900. Sincerely, Kelly Blackwell, General Manager

December 08, 2022

Fast, helpful and friendly. Good waiting area. The service advisors are fantastic. Top dealership in my area. More

by Stwallin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patsy Dowdy
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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Stwallin, Efficient service is the goal at Five Star Ford Lewisville. Thank you for recognizing Patsy and please stay in touch at 972-221-2900. We hope to see you again at our dealership. Best Regards, Kelly Blackwell, General Manager

December 08, 2022

Always a great experience and a quick turnaround. The service advisor is extremely knowledgeable and keeps me informed on my trucks status!!! More

by leemcfaul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Schroeder
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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, leemcfaul, for taking the time to rate your Five Star Ford Lewisville service visit. Any time you have maintenance or repair questions, reach out to 972-221-2900. We are here to share our knowledge. Safe travels, Kelly Blackwell, General Manager

December 08, 2022

i excellent service. kept me informed. pete york did an excellent job. great service and dealership. More

by tim123bray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : pete york
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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tim123bray, Communication is important with our service customers. We want to keep you informed with your vehicle's care. Between visits, reach Ron, Pete, or me at 972-221-2900. We look forward to seeing you again at Five Star Ford Lewisville. Thank you, Kelly Blackwell, General Manager

December 08, 2022

Some of the best Service Advisors in the industry. They understand the customers concerns because they are customers too! More

by sodoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, sodoc, for choosing Five Star Ford Lewisville for your vehicle's care. Ron and our techs are always available for your questions at 972-221-2900. Give us a call any time. Take Care, Kelly Blackwell, General Manager

December 03, 2022

Welcoming, timely, professional, informative…as any time I have visited! Always deserving of 5 stars! More

by caroleemunger
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susana Mosqueda
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Dec 04, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Caroleemunger, We appreciate the opportunity to help you care for your Ford. Between visits, let us know when you need our advice at 972-221-2900. We want you safe and knowledgeable. Thank you for reviewing Five Star Ford Lewisville! Best Regards, Kelly Blackwell, General Manager

December 02, 2022

Good service. Job done well and on time. I will be bringing my wife’s car here for service. More

by Tjn75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
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Dec 03, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Tjn75, Thank you for choosing Five Star Ford Lewisville for the care of your wife's car. Reach Pete and our techs when you have future maintenance concerns at 972-221-2900. We appreciate the chance to work with you. Take Care, Kelly Blackwell, General Manager

November 28, 2022

Pete York my service advisor did a great job and demonstrated real customer service. Great job. More

by Duransoj@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Nov 29, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Duransoj@aol.com, Always expect focused customer service at Five Star Ford Lewisville. Between visits, don't hesitate to reach Pete or me at 972-221-2900. We want you safe and comfortable in your Ford. Thank you, Kelly Blackwell, General Manager

November 26, 2022

Always a GREAT experience at Five Star Ford of Lewisville. Five Star Ford of Lewisville Service is one of the best in Quality and Reliability. I am always impressed by the quality of service More

by Justin Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Lee, Justin Compton, Annette Congrove
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Nov 28, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Justin, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. We hope to continue impressing you for years to come. Please reach our service team whenever you have vehicle care concerns at 972-221-2900. We are here for you! Best Regards, Kelly Blackwell, General Manager

November 24, 2022

Five Star is always professional and courteous would highly recommend for purchase and service great dealership. More

by nvstormi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete York
Report | Print
Nov 25, 2022 -

Sam Pack's Five Star Ford Lewisville responded

Nvstormi, Thank you for taking the time to rate your Five Star Ford Lewisville service experience. We look forward to scheduling future appointments at 972-221-2900. Safe travels and please reach us any time you need our vehicle advice. Best Regards, Kelly Blackwell, General Manager

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