
Sam Pack's Five Star Ford Lewisville
Lewisville, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 8:30 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,322 reviews
Service Manager was awesome! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! He's helped me before. Both gentlemen who drove me home and picked me up were super nice, friendly, and professional. All around excellence! More
The salesman and finance manager were awesome to deal with. Quick response and easy to communicate with. with. Quick response and easy to communicate with. More
My service rep met me when arrived checked my mileage and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. and looked under the hood at air filter and returned the vehicle to me upon the completion of my oil change and oil filter change. More
Great service is always a hallmark of Five Star Ford Lewisville. Ron, my service advisor is the best. Lewisville. Ron, my service advisor is the best. More
Love the excellent customer service experience . Loved how service advisor keep me informed about my vehicle Loved how service advisor keep me informed about my vehicle More
When I first arrive, I was told that it will take 4 days to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there wer to fix an issue with my window and the 10K service, I asked for a loan car and the response I received (in a not very polite tone) was that there were no available, that I should rent a car which I found rude, unprofessional and annoying. After 4 days I received my truck dirty, no courtesy wash/vacuum after leaving me without car for almost a week. Ford service overall has been mediocre, since I Purchase my new truck 8 months ago. I am rating 5 stars just because I don’t want to affect people, but Ford service is very disappointing, I have another car from a different brand and service is seriously top notch, Ford service is a bad joke. More
The service center has friendly, knowledgeable advisors, and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confi and the work done is very professional. Even though some of the services like oil change are available at a lower price somewhere else, I have confidence in trusting the technicians with my car. More