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Sam Pack's Five Star Ford Lewisville - Service Center

Lewisville, TX

5.0
1,131 Reviews

1,131 Reviews of Sam Pack's Five Star Ford Lewisville - Service Center

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April 27, 2024

Anthony did a wonderful job servicing my F150. They have always taken great care of me and my vehicles over the years. More

by Sean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Jonhson
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Apr 28, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Sean, for visiting Five Star Ford Lewisville for your truck's care. Between visits, Anthony and our service team welcome your questions at 972-221-2900. Let us know when you have questions about your F-150. We are here to offer advice. Take care, Andrea Ballard, General Manager

Helpful
April 26, 2024

Great customer service from Zack Nixon and he kept me informed of all the work that need it to be done on my truck. And everyone Wes super friendly when I arrived. More

by Moragajr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Moragajr1, Your endorsement of Zack and Five Star Ford Lewisville is greatly appreciate. Any time you need advice regarding your truck, call 972-221-2900. We look forward to keeping you safely on the roads. Thank you, Andrea Ballard, General Manager

Helpful
April 25, 2024

Ron Romano is always the best to keep my vehicle in good shape thanks thanks 5* Ford of Lewisville Carlos Sique More

by Csrlosique
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Carlos, Thank you so much for recognizing Ron and the Five Star Ford Lewisville service center. Customer satisfaction and efficient services are the goals. We are here to share our Ford knowledge, so don't hesitate to call 972-221-2900 when you need advice. Safe travels, Andrea Ballard, General Manager

Helpful
April 25, 2024

Great customer service and service done on my vehicle. Zach was very helpful and kept me updated on the status on my vehicle More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Danielle, for taking the time to endorse Zack and the Five Star Ford Lewisville service team. Keeping you knowledgeable about your Ford is important. Between visits, call 972-221-2900 if you have questions. Thanks again, Andrea Ballard, General Manager

Helpful
April 24, 2024

Sam Pack's Five Star Ford of Lewisville sent someone out to my house to service my car. As a single mom who works from home, this meant not only good service, but that I could keep working through my car se More

by Melissafair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Johnson
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Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Melissa, We are grateful for the opportunity to help you. Thank you for recognizing Anthony and our mobile services at Five Star Ford Lewisville. Call us any time at 972-221-2900. Best regards, Andrea Ballard, General Manager

Helpful
April 24, 2024

Great experience and very positive. The team communicated regularly with me and I really appreciated the shuttle service More

by Faron.d.barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Faron.d.barrett, Thank you so much for endorsing the Five Star Ford Lewisville service department. We find communication is the key to helping our customers with their vehicle care knowledge and decisions. Call Tracy and our techs for advice any time at 972-221-2900. We look forward to helping you again. Take care, Andrea Ballard, General Manager

Helpful
April 23, 2024

Completed service rapidly and did what they said they would do. Hopefully fixed a lingering issue once and for all. More

by kstern01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Romano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ksterno1, for recognizing Ron and the Five Star Ford Lewisville techs for their efforts to repair your Ford. If you have additional concerns, please call 972-221-2900. We are focused on 100% customer satisfaction. Sincerely, Andrea Ballard, General Manager

Helpful
April 17, 2024

The service department has been nothing but amazing to me. My service advisor Ms Tracy was very kind and knowledgeable about what was going on with the work being done on my vehicle. I appreciate her and More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 17, 2024

The service department has been every bit of amazing to me. My service advisor was great, Ms Tracy was very knowledgeable and up to date with everything that was going on with my vehicle. More

by Amber Medcafe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Amber, Thank you for taking the time to rate your Five Star Ford Lewisville experience. Tracy and our service team encourage you to stay in touch at 972-221-2900. We are here to share our advice. Safe travels! Take care, Andrea Ballard, General Manager

Helpful
April 17, 2024

I really appreciate that they can come to my home to service my truck. I also love how they call to chat beforehand to make sure they bring the necessary parts. More

by JMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Apr 18, 2024 -

Sam Pack's Five Star Ford Lewisville responded

JMA, At Five Star Ford Lewisville, ensuring exceptional service is our utmost priority, and knowing that we've succeeded in meeting your expectations is the goal. We hope to have the opportunity to serve you with our mobile or onsite expertise in the future. Should you require any assistance whatsoever, please feel free to contact us at 972-221-2900. Thank you for your feedback and business. Sincerely, Andrea Ballard, General Manager

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